False Stock Expectations ** DO NOT ORDER FORM THIS COMPANY**

I ordered some filters and even rang in (before placing the order!) to make sure they can deliver on time, as I wanted the items before I went on holiday (10th). Everything was OK when I rang in to confirm.

1. Ordered items on the 3rd. Rang Customer "Service" - promised I would have them in a couple of days! I was evening willing to pay extra to make sure I got my delivery on time but was assured I can get in on free delivery.
2. Get an email on the 4th items will be shipped on 8th!!! So I email customer "Service" - item not in stock will definitely be with them on the 8th and they will ship next day! I was given the opportunity to cancel the order but when promised delivery for 9th. I assumed it would be fine and in time for me to take the items on holiday.
3. 9th arrived - no Mr. Postman with my delivery! Write a quick email to customer "Service" - response back:

"We regret to inform you that your parcel didnt ship yesterday due to a shortage on our delivery. We contacted our supplier promptly and we discovered this morning that our supplier is actually out of stock on one item".

So when I was promised delivery - they hadn't even checked with the supplier to ensure items were available! So now I am due to go on holiday tomorrow with NOTHING and to cap it all I even arranged to work from home so I could ensure I could take delivery (even told customer "service" that).

The didn't even bother to contact me to see if they could part ship - NO COMMUNICATION at all unless I chased up!!

I would NEVER order anything from this company again!!