Very dissapointed with poor service

I am afraid that I have to give an extremely poor review with online ordering from Clifton cameras. On Monday I bought and paid for 2 hydrophobia covers and eyepieces after having been told that I would have these in time for the weekend as they were needed for an important event - and weather forecast is for heavy rain.
I paid through PayPal and was informed by email that items would be despatched as soon as payment was verified. PayPal payments also attract an extra 4% charge.
I emailed yesterday to ask for tracking number so that I could ensure someone was here to sign for it. No reply. I have sent several emails that have received no more than the automated "we will reply soon" message.
I resent the email today and received a message back
"I am aware V****** has passed this email through to our Boss who has access to the PayPal account. We are not sure if he is able to check this as he is currently away on annual leave. I will mention to V****** you have chased again and we will see what we can do."
Heard nothing further so phoned to see what was going on. Person that I spoke to informed me that boss was on holiday and V had been off sick since Tuesday (a fact that the person who responded to email did not seem to be aware of).
The covers have not been sent - and I could have sourced these elsewhere and had them in time. I am appalled at the level of service from this company.