Written on: 11/01/2013 by Quicksy (1 review written)
Birmingham Specialised Services Ltd (BSS) claim to be Sony camera repair experts but firstly I found their communication completely inadequate. The web site is clunky and the reception staff on the phone ignorant and unhelpful. I sent my Sony compact for repair of a sticking lens cover (a simple repair). They insisted I pay £10 in advance to pay for the transport. I heard nothing for weeks and eventually got a half hearted quote of over £300 to replace the entire lens assembly! I refused and then had to pay another £10 to get the camera back. I had the fault corrected quickly and simply in Nepal for less than £15.
I will NEVER use these people again.
I would have liked to know in my first contact whether they were likely to be able to fix the fault easily. If not, I would not have sent it.
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