Ubyu Books - www.ubyubooks.com Reviews

Ubyu Books - www.ubyubooks.com
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  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆
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“Terrible Customer Service”

Written on: 05/02/2013 by GarethProcter

I have used Ubyu twice, despite receiving terrible customer service on the first attempt the product quality was very good so I gave them a second try. I wish I hadn't my books are over two weeks late and noone will answer my emails, there is no telephone number on their website and no way of getting my money back. Needless to say I wont be using them again. (read more)

I_Am_Jonb's Response to GarethProcter's Review

Written on: 13/02/2013

You are not the only one. My book did arrive, late, just after Xmas, despite paying a next day delivery fee. The book had printing errors throughout - large marks on almost every page. Countless emails and tweets yet no response. Likewise, no way of getting hold of them, apart from through their website. I think they have a registered address in Slough, but can't find a number for it.

I have seen others that have taken to Twitter as they have not received their books either.

Terrible product, even worse customer service, premium price.

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★☆☆☆☆
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“UBYU RUBBISH!”

Written on: 13/08/2012 by Design_books

Lets just say your better off somewhere else. Ubyu has produced very nice marketing material to suck you in but unfortunately can not deliver the same quality for there goods and services. (read more)

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“Promise a lot, deliver very little”

Written on: 27/02/2012 by simonphotographer (1 review written)

As a photographer I like to display my work in print so I decided to give Ubyu books a go. Ubyu's marketing literature promises "an exemplary service to those who love books and care deeply about quality". Ubyu's website states "Our mission at ubyu is to seriously raise the benchmark in online book creation". I have used various on demand printers for books and would describe myself as experienced at designing and ordering these products. I'm a professional photographer working with a... (read more)

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