Its a biggest online book seller shop in the UK. they also provide free shipping which is a bonus with all the good books they sell.

I ordered a few times in Book Depository and never had problems and just one time, I had a problem in receiving one of my many orders, it took so long for me to receive it so I emailed them and they compensated to send another book. I eventually got two books. Told them about it and they just asked me to keep both. It took me one email. Excellent!

After many good interactions with this company, I needed to return an item that arrived defective. What should have been simple return became a week-long battle of jumping through hoops, ever tighter and higher. First they requested photos to prove the damage to the book in a book/DVD combo item. Photos supplied. Then a part refund was offered. Declined. Next, I was asked to ** make a video ** proving defectiveness of the DVD. A clear description wasn't enough. If you are 100% certain your item will arrive in the condition you expect and you are 100% certain you will never need a refund, then by all means this seller is appropriate. But if you sometimes return damanged or defective items, then either avoid the Book Depository, or home your photography and videography skills and expect a momumental battle. I would have liked to have known how excruciating and prolonged the return period is so that I could have chosen another seller.

Have read so many negative comments about Book Depository, I ordered a book which I believed would arrive after Christmas, it has arrived 22/12. It was well packaged and the service for me, was brilliant. I will be using this Online Book Service again, and will recommend it. Good wishes to all staff and have a lovely Christmas.

Ordered 'Iron Curtain Trail' Part 1 by Michael Cramer from this company as it was advertised online as a 2014 edition, which would be more useful for the ride than a 2009 edition, which is what was actually sent. Best not to deal with a company that makes an inadvertent error such as this. I note that a warning, stating that reviews must be factual accompanies this facility, so have a screenshot as evidence of shoddy salesmanship that can not be pasted into this review, apparently. Avoid!

I ordered three books from this company, then changed my mind. I cancelled the following day and despite the information on their web site which states that all books will be dispatched between 2-5 days, they insisted the books were already dispatched and I wouldn't be able to cancel. The books arrived five days later!!! I then had to pay for postage and packaging to return the books. The customer service is appalling and I would not recommend this company to anyone. I will certainly not be purchasing anything from them ever again.

Pre-ordered a book that was to be released this month. It didn't arrive a week after publication date so I contacted the Book Depository who informed me that they don't actually have the book and won't be getting anymore. Presumably they would have known this before I emailed them yet they didn't think to tell me. It's understandable that they run out of stock. But to allow for more pre-orders than they are actually going to receive and then not tell the customers who aren't going to get their book delivered is pretty poor service. Would not recommend the Book Depository!

The Book Depository does not hold books - they are merely resellers. So when they advertise that you will receive your books within 24 hours, that's completely misleading or should I say 'a lie'. When challenged they say that they will indeed send the books out within 24 hours of them receiving the books but it could takes weeks (or longer) before they themselves receive them. So buyers beware! You could wait a long time - is it worth it?

I placed an order for a book, paid by Paypal using my usual stored address for delivery to my place of work.Money took,email order dispatched July 20 for 3-4 day delivery. August 1st still no book.Customer service chased, if the book is returned in 5-10 WEEKS by Royal Mail, we will resend or refund if not wanted, a query on the delivery address as the Paypal address that had been successful on hundreds of other instances, had amazingly changed from "Lancashire" to "North West" ?? Company name, Unit Number,Industrial estate and post code all present.Being a Work address with lots of mail, post is held and delivered by van, it seems very strange that a posted item with 6/7 address details correct didn't make it through.I asked for proof of postage in order to claim on the Royal Mail, I was offered a reprinted packing slip,(time stamped with todays date). The book may have gone astray but 10 weeks for a £5 book to be replaced/refunded ?

My book arrived on the first day of the delivery window. The wrapping was a significant upgrade on that of my previous purchases from The Book Depository. The stiff cardboard protected the book from impacting with the tiled floor in my hallway, which is a considerable drop from the letterbox. As the book was new there were no “Used Book” issues, but to be fair to The Book Depository, I have yet to have an issue with the condition of any of my purchases from them. I highly recommend this company and will gladly deal with them in the future.

My experience with Book Depository has been excellent. They have amazing prices and free shipping. They are quick to respond to any questions or concerns. I would highly reccommend them and will definitely be a long term customer.

I ordered a book from the Book Depository which was dispatched very quickly. However, it went missing in the post and Royal Mail could not find it. I contacted Customer Services who immediately ordered a new copy and dispatched it very quickly and kept in touch until it was delivered. Very good service - I shall definitely order from them again.

I was happy to receive a replacement book I had ordered through Book Depository that had gotten lost in the mail. Amazing service to do this for me. thanks Book Depository.

I ordered books to NZ and unfortunately the package of 3 books got water damaged on the way. The customer service team were very responsive and helpful with the issue. fantastic service. I'll use them again.

ITS ALMOST A VALUABLE SITE WHICH WE CAN FIND THE BOOKS AS PER OUR WISH AND THE PRODUCTS WHICH THEY SENT IS VERY QUALITY