written by Ingridy69 on 13/10/2016
I took a 6-week course. I ordered my rental book before the start of classes. After several e-mails, my book finally arrived during the 5th week of classes. I returned the book after their customer service assured me I would receive a full refund. I have not received a return e-mail nor my refund since notifying them I returned the book. I wish I had known what this company was before I attempted to rent from them. I am looking for anyone who has had a similar experience with Textbook Head. I intend to contact an attorney but I need to have more people willing to stand up to this company. Feel free to e-mail me Thank you for your help in advance.
written by llilli on 23/02/2015
DO NOT BUY FROM TEXTBOOKHEAD.! They are not legitimate. 1) They sent me the wrong book. 2) They bought the book from Amazon.com and then sent it to me as a "gift." 3) They refused to pay return shipping, 4) They expected ME to pay their Amazon.com return shipping for a book THEY bought online 5) They say they specialize in older versions of books. BS! All they do is search online for the cheapest edition of the book you want, send it to you, and hope you won't return it. This is a disreputable company. They don't deserve your business. (To Amazon's credit, they are reimbursing me for the shipping and PayPal is reimbursing me for the purchase.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers