written by Mariusz7654 on 30/03/2016
Everything takes disastrous amount of time. When I was applying for the account they failed to mention they will not do it without National Insurance Number, even though I specifically asked for it, but they just said we will see what we can do - in the end I ended up 7 weeks for the account to be opened because of it.
Ordering a foreign transfer over the phone took me one hour! And you cannot do it online!
People in the branches absolutely incompetent, when you ask them a question they call a help-line themselves, which did not even work at the time when I was in the branch.
There is nothing positive about my experience with this bank. I regret opening account there. Disaster!
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