written by 278Sullivan on 15/02/2016
My husband and I are international wealth clients. We requested new pins for our debit card at least 3 times before they were delivered to our overseas address. The first day we arrive in London, my husband tried his debit card at a Barclays branch with the new pin and the card was immediately retained. Beacause it was a Sunday and the branch was closed, we waited until the next day to go to the same branch to retrieve the card only to learn that it has been destroyed. We asked for a replacement card only to be told that it will be sent to our overseas address. How frustrating! You can't access YOUR MONEY when you need it! It's only after we insisted that we need to get a replacement card in the UK that we were told that this service is possible at the Picadiily branch because their own printing machine is out of service. We went straightaway to Picadilly branch and waited for 2 Hours before seeing a customer officer. By that time we were so fed up with the whole procedure that we took the decision to move all our money to another bank. We have been faithful Barclays customers for over 25 years but recently service at this bank has been going down the drain. Absolutely appalling attitude!
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