The Pen Company Reviews - www.thepencompany.com

★★★★★
5.0 / 5
100% of users recommend this
  • Quality of service

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  • Value For Money

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★★★★★

“Fantastic service! ”

Written on: 27/09/2013

This was the first time I had used the Pen Company, but will definitely use them again! Service was extremely efficient and delivery was very fast!… Read Full Review

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★★★★★

“Diaries of good quality.”

Written on: 25/09/2013

I received very helpful advice and help, with regard to selecting two diaries for 2014. They both reached me, the next day. Ace. Both diaries were beautifully made and just the right size for my daughter and myself. Lots of useful information, too. Only one problem - I had anticipated that the diary I ordered for myself, which was a day-a-page one, had only one page for Saturday and Sunday. To my knowledge, this was not mentioned in the details about the diary. Being used to, literally… Read Full Review

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★★★★★

“Fantastic online service”

Written on: 19/09/2013

I have used the Pen Company many times, not just to buy pens but also my diary each year. Items always arrive the next working day and p&p is free! An excellent company that I would use again and again… Read Full Review

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★★★★★

“Montegrappa ballpoint refills”

Written on: 19/09/2013

The Pen Company had the refills I needed in stock and, following a straightforward ordering process, I received them in the post the next day. Quality service… Read Full Review

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★★★★★

“Outstanding”

Written on: 19/09/2013

Fantastic, go the extra mile service. I will never go anywhere else now. I'm a fussy person and that's normally not welcome by retailers of specialist products, these guys couldn't do enough to satisfy my demands… Read Full Review

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★★★★★

“Precise, Timely and Top Quality”

Written on: 18/09/2013

I found The Pen Company superb to deal with, they have quality products at reasonable prices. The system used to ensure that what you require is actual what you get, is excellent. Would highly Recommend… Read Full Review

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★★★★★

“Perfect!”

Written on: 18/09/2013 by charlottehayes (1 review written)

Ordered a beautiful diary from the Pen Company - it arrived promptly, was well packaged and the response to a query I submitted by email was dealt with efficiently and with a personal touch. Many thanks… Read Full Review

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★★★★★

“Very impressed with the service”

Written on: 17/09/2013

Brought a diary from the pen company. I was very impressed with the overall service and experience. The item was delivered very promptly the next day in perfect condition. Navigating the website was easy to do, including purchasing items, adding and deleting from my basket and the checkout process. Great range of products at competitive prices… Read Full Review

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★★★★★

“comments of supply of Lamy parts”

Written on: 17/09/2013 by stevealtai (1 review written)

This was an extraordinarily efficient and useful refill parts supply, as always. The service simply and clearly enabled me to locate the correct refills for the pen, which i had not bought before. Whilst the repeat refill order was even easier to order. The refills arrived very quickly through the post… Read Full Review

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★★★★★

“first class service”

Written on: 17/09/2013

Ordered by phone and delivered on time as promised… Read Full Review

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★★★★★

“Best stationery web-site yet!”

Written on: 15/09/2013

Clear, easy to follow web-site. Found what I wanted, ordered, paid, delivered - all within 48hours! Excellent products & service. Have used site before & have recommended to many friends. Will use again! Thank you for providing stationery not easily available in high street stores. … Read Full Review

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★★★★★

“Consistently good service”

Written on: 14/09/2013 by Wiggie2 (1 review written)

I have purchased items from The Pen Company on several occasions and each time the service has been very good. I find the web site easy to use and every order I've placed has been quickly and efficiently despatched. I would recommend The Pen Company to anyone looking for good quality pens and accessories… Read Full Review

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★★★★★

“Great service, Great products”

Written on: 12/09/2013 by Omnishambles (1 review written)

Got a great GVFC pen. Best price available anywhere, and a real quality item. Postage was very quick. Would recommend this company to anyone… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 12/09/2013 by JacquieW (1 review written)

I have used the Pen Company twice to buy pens as gifts for presenters to an organisation I belong to. Very happy on both occasions with the products and service… Read Full Review

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★★★★★

“Over and above level of service”

Written on: 12/09/2013 by Cloudkicker (1 review written)

Bought a beautiful pen from these lovely people, but with a nib that was nt right for me, I spoke to them and they replaced the nib instantly, well not instantly but very fast indeed. Excellent customer service, I cannot recommend highly enough and I will definitely be using the pen company again. Thanks so much guys … Read Full Review

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★★★★★

“Great service, quick delivery.”

Written on: 12/09/2013 by Jem_Jar (1 review written)

This was my first purchase from The Pen Company. I bought a gorgeous paperblanks academic diary. It arrived quickly and was well packaged. It was an easy website to you and navigate. I have added them to my bookmarks and would be happy to use them again and to recommend them to my friends… Read Full Review

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★★★★★

“Knowledgeable, very personable staff; excellent products.”

Written on: 11/09/2013 by Alex_London (1 review written)

I recommend The Pen Company very warmly. Their outstanding service, combined with their in-depth knowledge of fountain pens, make them a pleasure to deal with. My purchase arrived the following morning and was securely and neatly packaged. Their serious approach to the fountain pen is exemplified by the fact that they operate a nib-exchange service. I should like to point out that this is increasingly rare in many shops. They should consider giving masterclasses on client care; many people… Read Full Review

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★★★★★

“Rapid delivery, good service”

Written on: 04/09/2013 by SimonTrimby (1 review written)

My first order was placed online and arrived the following day. I then decided I'd or red the wrong pen and phoned them, they were very helpful and put the pen I'd wanted in the post while I was returning the other to them. The replacement arrived the following day too, and the refund on the first was processed quickly. Overall, very happy with the rapid, straightforward service… Read Full Review

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★★★★★

“Excellent”

Written on: 02/09/2013

Fantastic speedy service and a great price… Read Full Review

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★★★★★

“Lamy Pen & Nib replacements”

Written on: 31/08/2013

Excellent service with helpful information sent through by return of email. Prompt delivery and very friendly and personal service. Third time I have used The Pen Company. They are recommended by me. It was especially good to hear back from them when I asked for help over maintenance of the pen & nib replacement. The Pen Company sent me instructions individually and then made comment thanking for the request and that they were likely to include such information on their web site in future. … Read Full Review

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