Very good customer service

★★★★☆
4.4 / 5
From 8 reviews
88% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of School Stationery www.schoolstationery.co.uk

★★★★☆

“Very good customer service”

Written on: 29/11/2013

I found your website very easy to navigate and found what I was looking for very quickly. I also loved the very competitive prices! This was a huge motivation for using your site and I will use it in the future.

My only disappointment wasn't with your company but with the people who delivered my goods. I had confirmation that my order was dispatched and would be with me on Thursday between 2:30 and 3:30 pm. At 3:15 pm I received an email to say it was not possible to make the delivery as no-one was in to take the order. The order was delivered to a school! At 2:30 - 3:30 pm on a Thursday afternoon, there are always members of staff in a school!! Our office staff were in the reception area all afternoon and no-one made an attempt to deliver anything. I filled in the re-delivery email, expecting it to be delivered the next day. Apparently it arrived at 5 pm last night!!

  • Quality of service

  • Value For Money

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