Angel Springs Reviews - www.angelsprings.com

★★☆☆☆
2.0 / 5
67
28% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Angel Headache - AVOID ”

Written on: 20/01/2016 by Kane1982 (1 review written)

We are a small office and have used Angel Springs since 2004, we hadn't really seen any change in pricing, however recently (Sept 2015) when we checked against competitors we realised they had become horrendously expensive. After speaking to their team and trying to cancel, I was put through to Client Retention (any company that needs a specific retention team obviously has issues). The whole customer experience has been very, very poor and frustrating their only concern was trying point out… Read Full Review

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★☆☆☆☆

“CON-ARTISTS”

Written on: 23/12/2015 by 344Wilson (1 review written)

Beware Total-Con, you agree to 12 months supply but if you don't cancel at least 3 months before end of contract you will automatically be billed for another 12 months or face court action and CCJ'S ***********************BEWARE*****************… Read Full Review

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★★★★☆

“No Issues - Happy Customer”

Written on: 06/12/2015 by 298Doyle (1 review written)

Have been a customer for 18 months, very good service, originally had just a bottled machine then recently was given the opportunity to trial a water boiler for a month. This worked brilliantly and replaced the 2 kettles we had in our kitchen and saves us loads of time when brewing up !!… Read Full Review

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★★★★★

“FRIENDLY STAFF AND GREAT SERVICE”

Written on: 03/12/2015 by MacKenzie243 (1 review written)

Since joining Angel Springs in 2007 I couldn't have wished for better service. A very helpful team were on hand to attend to my needs and arranged delivery within a matter of days. I have nothing but praise for Angel. Our regular driver is polite and punctual and the sanitisation service is regularly carried out! Would recommend Angel!!!… Read Full Review

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★★★★☆

“Refreshing Service”

Written on: 03/12/2015 by Caitlinp400 (1 review written)

I have been a customer with Angel springs since the beginning of the year. I cancelled with my previous supplier due to poor service. They were constantly letting me down and the level of service was poor. Since joining Angel springs I have not received any issues and the staff all seem really happy and able to assist with any requirements. I have since replaced my own hot water boiler with a new Angel boiler. Angel springs offer an all round very good and reasonably priced package and I would… Read Full Review

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★☆☆☆☆

“been with them since 2006 and wont let us end the contact”

Written on: 11/11/2015 by ukBarnett175 (1 review written)

con-artiest!!! do not us bills will go up from 20pm to 80 with in months they try and tie you in a contract and leaving is impossible… Read Full Review

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★★★★★

“Great service :)”

Written on: 23/10/2015 by RihannaMacKinnon (1 review written)

Great service I've dealt with this company for over 3 years never had an issue with the staff when I've called in. They are always friendly and take the time to explain things. When I've read comments about people cancelling and moaning about their contract rolling over well that's your fault you are your agreement with terms and conditions if you don't read them then it's not Angels fault. I would happily recommend them. The drivers and guys who clean my cooler are always smiling and don't… Read Full Review

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★☆☆☆☆

“analysis of one bottle of "swapmpy taste water" was...”

Written on: 23/09/2015 by Gr8A (1 review written)

I was writing to Angel springs on 24 Jul 2015 " ​Hello Dear Sir/ Madam​, Please investigate our COMPLAINT/ WATER "BATCH NO..." TASTE SWAMPY (POND WATER), provide us results of analysis and let us know about the reason of this, one of our colleagues have had a sick stomach after drinking this water. To prevent any disease spreading or some other effects." Their respond on 5 Aug 2015 " Your complaint about a ‘swampy taste’ has been passed to me, unfortunately we were not able to… Read Full Review

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★☆☆☆☆

“customer service rubbish rip people of with hidden extras ”

Written on: 21/07/2015 by joannemax (1 review written)

Told it was a 12 month contract but realy 24 was not told we had to pay for paper bill was not told we had to pay for service of the machine dont send bills out have to wait 72 hours for a call back joke more like 72 day will not be using again in futture… Read Full Review

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★☆☆☆☆

“Vile disgusting company ”

Written on: 15/07/2015 by PierceAllison (1 review written)

Tied into a so called contract that I didn't agree to and then constantly billed incorrectly. Very rude staff who just do not care one bit about your complaint followed by empty promises that your grievance has been dealt with. It doesn't become apparent that it hasn't been dealt with until the threats of court action land on your door mat. Hours of calls on the phone and numerous letters and conversations. If you want to literally stress yourself out and have your bank account bled dry then… Read Full Review

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★☆☆☆☆

“Unethical terms that trick you . ”

Written on: 19/06/2015 by Kasey151 (1 review written)

I signed up for this service for around £9 per month to rent bottles and about £5 per month for service. I got my last bill of around £200 pounds and discovered that not only had it nearly tripled but they wanted me to pay £250 to cancel the contract saying it automatically renewed every year and could only be cancelled 3 months before the year end . The original equipment never gets paid off and they don't upgrade it ...If they warned me that every year you are automatically committed to… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 23/04/2015 by Katelyn1966 (1 review written)

I finished my contract with this company end of last year. Sent them several emails and phone calls and STILL awaiting my deposit of 100 pounds and it's now April. Avoid… Read Full Review

By Angelsprings

Written on: 23/04/2015

We are sorry that you feel you have not had the service you expected. If you could call us today and ask to speak to the Commercial Manager then I will get this sorted for you.

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★☆☆☆☆

“Do not use”

Written on: 18/02/2015 by Arthur500 (1 review written)

Angel Springs have tried every bully boy tactic with my company, they misled a member of my team on contract law and sated the contract would be rolling rather than automatic renewal year on year if you dont provide 90 days written notice. They failed to maintain the cooler as required by their contract. Do not use this company, poor service and near impossible to get rid of once in place… Read Full Review

By Angelsprings

Written on: 19/02/2015

We are sorry you feel you have had a bad experience with Angel Springs. The company has been in business for over 25 years, and serves over 35,000 customers a week, the vast majority of which are satisfied with us. We always strive to give the best service we can and are always concerned by any negative feedback. As you have posted your comments anonymously we are unable to respond. However, if you would like to get in touch please contact us and we will contact you to discuss matters.

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★☆☆☆☆

“Legal action Angel Springs”

Written on: 31/01/2015

To H L Legal Collections, CC Angel Springs Dear sirs Thanks you for your letter dated 27/1/15 threatening to take legal action if we do not bring our Angel Springs account up to date. We are a Health & Safety and Environmental consultancy. As Manager of such my attention was brought to the fact that our water cooler was not being disinfected and maintained in accordance with our contract, and thus in breach of current legislation (Please draw your clients attention to Approved Code of… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 29/01/2015

Here is a summary of Angel Spring's business model: 1. be vague when trying to win business - offer free trial - tie new customer into contract without making them aware 2. auto-renew contract without notifying customer 3. avoid calling customer back whenever they call about water delivery or to complain about rude drivers 4. avoid calling customer back when water cooler breaks down and needs replacement 5. avoid calling customer back when customer calls to complain that Angel Springs avoids… Read Full Review

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★☆☆☆☆

“Horrible service with horrible staff”

Written on: 03/01/2015 by emmasian86 (2 reviews written)

Angel springs called up our workplace to whom the receptionist answered. They confused her with low tactics and presented a free trial, at which point she was asked if she had permission for the trial, she said yes, then they went through a very fast terms and conditions, with this the receptionist agreed to take a five year contract without even knowing. When I called to question this, they sent a recording of the receptionist. I explained that she did not have permission and therefore void… Read Full Review

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★☆☆☆☆

“Cancellation & contract which isn't signed”

Written on: 17/09/2014 by Kinneygp464 (1 review written)

Ask for a copy of your SIGNED contract or recording (if verbal). If there's no signed contract and no recording of a verbal contract you are not bound to any cancellation notice/periods or charges… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 03/09/2014 by 422Welch (1 review written)

Horrendous, avoid like the plague - is too mild, to give one star is one too many. Heinous company Unauthorised invoices raise against you and then debt recovery instigation So hope you read this before ever getting involved with them. … Read Full Review

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★☆☆☆☆

“God Awful Customer Service”

Written on: 31/08/2014

We have been a customer of AngelSprings for many years and were generally happy with their service. Recently however, we have needed to move office and have decided not to take our water cooler with us. We have given them 4 months notice that we will no longer require them, however they have insisted there is an automatic 18 month renewal for which we received no notification and we therefore have to continue paying their monthly rate until the end of this contract we have never seen. Absurd… Read Full Review

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★☆☆☆☆

“Customer servise 0”

Written on: 16/08/2014 by Taylor202 (1 review written)

We have got rid of our machine and the company at last, the thing did not work anyway, and when you think the water was costing the company £50 a time I would have expected some kind of service but none at all. Please ensure when you send your machines back that you get the driver to sign a document to say he has removed the cooler otherwise you may end up getting charged for another cooler, as you will have no proof that it has been collected. When ours was removed the guy didn't even make… Read Full Review

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