Angel Springs Reviews - www.angelsprings.com

★★☆☆☆
2.1 / 5
31% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Customer servise 0”

Written on: 16/08/2014 by Taylor202 (1 review written)

We have got rid of our machine and the company at last, the thing did not work anyway, and when you think the water was costing the company £50 a time I would have expected some kind of service but none at all. Please ensure when you send your machines back that you get the driver to sign a document to say he has removed the cooler otherwise you may end up getting charged for another cooler, as you will have no proof that it has been collected. When ours was removed the guy didn't even make… Read Full Review

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★☆☆☆☆

“Incompetent idiots”

Written on: 05/08/2014 by laJones271 (1 review written)

We thought we would give angel springs free trial a go but it actually turns out it wasn't a free trial. The delivery guy made us sign something that he stated was for the delivery, little did we know he had made us sign a contract (we were busy opening a new shop running around like crazy & clearly easy prey)! So we were tied into a contract we didn't know we wanted yet. After that things just went down hill, our bill/invoice never came on time yet it was always our fault it wasn't paid… Read Full Review

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★★★★☆

“perfectly fine, they get the job done ”

Written on: 10/06/2014 by Haleigh434 (1 review written)

I always leave reviews on my suppliers and angel springs have been supplying our water coolers for the best part of a year now. To be honest it is a service that should run itself, that said they make sure it does. You get a call for your water orders and I have had the same driver since joining so water is left where I want it left and he always takes the empty bottles away as storage is an issue. To put it simply i needed a cooler and they have supplied me with one and they make sure I don't… Read Full Review

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★☆☆☆☆

“A RIP OFF”

Written on: 25/05/2014 by A.williams1111 (1 review written)

Terrible experience, right at the start. Never use again. Still waiting for the refund of the two bottles but look like it will be a long wait. So greedy, AVOID!!!!!… Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 22/05/2014 by 1962Brown (1 review written)

I would recommend them to anyone, the service is outstanding, regular calls to make sure you have enough water and your cooler is working ok. no hassle if you do not need any more water, the staff all the way through are polite, helpful and cannot do enough to help you. The cooler is serviced and cleaned regular and if you need more water when the service engineer is there, they have it all in hand. great service all the way. … Read Full Review

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★★★★★

“Refreshing change! ”

Written on: 15/05/2014 by Iyanag181 (1 review written)

I had had enough of our previous water company and moved to Angel Springs 6 months ago and I have to say I have no regrets. All staff I have spoken with are polite and efficient and I get my regular delivery of water from a very pleasant delivery man. I have not had one issue with this company to date. I am very happy to recommend Angel Springs to anyone looking for a reliable and reasonable water company. … Read Full Review

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★★★★★

“GREAT FRIENDLY RELIABLE SERVICE”

Written on: 14/05/2014 by Myrick1976 (1 review written)

I have been a customer with angel springs for nearly 2 years and I am yet to experience any problems. I was with another supplier prior to signing a contract with angel and haven't looked back. The friendly office staff and the extremely helpful driver are a credit to the company. We regularly have the same driver delivering and have built up a great relationship with him. I would recommend angel springs to anyone… Read Full Review

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★★★★★

“Fantastic, can't beat them!”

Written on: 13/05/2014 by akEmery349 (1 review written)

My business has had 1 water cooler for nearly 2 years now. The service and support when required has been excellent and I can't fault the drivers who deliver our water and the guys who come and clean the cooler. We don't need to do anything apart from drink the water .... Fantastic and would recommend to anyone!… Read Full Review

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★★★★★

“HASSLE FREE.... GREAT SERVICE”

Written on: 12/05/2014 by Porterp1990 (1 review written)

I have been with angel 6 months and haven't looked back since. I was previously with another supplier who failed to deliver on time and provided an awful customer service. The transition to angel springs was quick and easy. They had new machine at my central London office within 2 days and the driver was more than happy to carry the water up 4 flights of stairs. Since the first delivery we have got to know our delivery guy and we can not speak highly enough of him. The customer service team… Read Full Review

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★★★★★

“Very satisfied ”

Written on: 12/05/2014 by ClaytonFraser75 (1 review written)

After a "stressful" 2.5 years of trying to leave a competitor due to poor service and in my opinion, unfair prices I was pointed in to Angels Springs direction from a company within our building and since then I have received nothing but an expected service level. As promised. The sales person was transparent and even went to the lengths of calling me back a month into my supply to ensure the initial delivery and first invoicing was as expected, which was all great. Since signing with Angel… Read Full Review

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★★★★★

“Great service, no hassle”

Written on: 12/05/2014 by GideonMurdock389 (1 review written)

I run a business in Slough and we have used Angel Springs for over 5 years. I am really surprised at some of the reviews below as we have had a great no hassle service from Angel Springs. They call us every fortnight for our water order and the driver who delivers the water is lovely, he knows exactly where to drop the water and never grumbles about carrying the water up to the 1st floor. I would recommend Angel Springs to anyone!… Read Full Review

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★☆☆☆☆

“Disgusting company, money grabbing”

Written on: 07/05/2014 by Nina1955 (1 review written)

Tried to cancel water cooler after trialling for 6 months. It was working out VERY expensive. To which I was told I was in a contact and so it will cost me another 6 months! Never signed any contract??!! Absolute joke… Read Full Review

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★☆☆☆☆

“Presented us with false contract which we had never signed”

Written on: 01/05/2014 by Vega305 (1 review written)

Tried to terminate as per our contract. They informed me that I was obliged to stay with them for another year and sent me a contract that I had neither seen nor signed. Luckily I had the signed agreement from 9 years ago and I could prove that they were trying it on. From my experience I would warn anyone from ever trusting this company. I may be naive but I was shocked at their blatant attempt to fool us… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 25/04/2014 by Maynard486 (1 review written)

We had a phone call 2 weeks ago asking if we wanted a free trial period in which we said NO. Today we have a delivery man turning up with a water cooler. Beware of these people and make sure your staff know not to sign anything to do with these people… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 11/04/2014 by Smith456 (1 review written)

I won't bore you with all the detail but we are unwittingly locked into a 3 year contract with a clause in their TOB's that they can raise the price at any time without warning. For everyone out there, there is a governing body called The British Water Cooler Association who watch the code of practice so....if we all contact them about Angel Springs, they should get the message. Their email is info@bwca.org.uk - away to go...power to the people!… Read Full Review

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★☆☆☆☆

“Angel Springs Avoid at ALL Costs”

Written on: 25/03/2014

This company are all sweetness and light until you don't want the cooler anymore, beware of the rolling contract that has to be cancelled 3 months before the 12 months arrives, what is all that about ?? why cant companies be honest and trustworthy this day and age ?? why do they have to use tricks to dupe people into keeping things they don't use or need. After googling the same company I have found many people with similar complaints about contracts and them trying to enforce verbal contracts… Read Full Review

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★☆☆☆☆

“Please Avoid!!!”

Written on: 15/03/2014 by another_mug (1 review written)

Watch out for thier 'Terms & Conditions' you cannot cancel! They verbally agreed a 12 month contract with me, then tried to charge me for 24 months on a rolling contract when I wanted to cancel it! Any decent & honest firm would not try to trick thier customers in this way. They are like a bad rash, hard to get rid of. … Read Full Review

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★☆☆☆☆

“rip off merchants!”

Written on: 11/03/2014

Worse company I've ever had the misfortune of dealing with! Beware..They sign you up for a rolling contract without informing you, its almost impossible to cancel. Bad customer service..bad everything… Read Full Review

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★★★★★

“Happy Customer”

Written on: 04/03/2014 by Kolby381 (1 review written)

I have been a customer of Angel Springs for over 4 years and during this time I have experienced a really good friendly professional service, the delivery guy's are great, as are the team in the office who contact us regularly to see if we require a water delivery. We recently also had a visit from our local account manager who came out to ensure we are happy with all aspects of service - this was a really nice touch. During the visit we discussed products and arranged to try a hot water boiler… Read Full Review

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★★★★☆

“Angel Springs Review”

Written on: 21/02/2014

I have been a happy customer of Angel Springs for three years. During this time I have had great customer service and no issues with regards to my water cooler. The staff have always been extremely friendly and very helpful, the water orders always ontime and reliable. They even called me to upgrade my water cooler free of charge. I've always been happy with the service and would recommend to friends and family… Read Full Review

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