The service was rude & intrusive.

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Guest's review of Mogul-E-Azam, Nottingham

★☆☆☆☆

“The service was rude and intrusive. ”

Written on: 03/03/2012

We arrived at the restaurant after seeing a band at the arena and were fully prepared to be refused entry due to the late hour but we were shown to a table. The staff were so desperate to get our meal done that they did not offer drinks to 2 of our party and despite asking for drinks, they were more interested in getting us to order food so 2 of our party left as they were not catered for. The food was ordered and it arrived swiftly but here's where the trouble started. Firstly, it was plonked down in front of us, and secondly, we were stared at by the staff throughout the meal. I do not know whether they thought we would try to leave without paying but as we were all 40-50yrs of age and incapable of anything more than a gentle stroll, we were surprised at this treatment. Our party consisted of professional people. We are certainly not 'undesirables' and we were polite and thanked the staff continually. The food was edible but in terms of Indian cuisine, it really was not anything to write home about and despite trying other people's dishes, none of us were that impressed. We did not get much chance to try other's dishes though, as 2 of our party (myself included) had our plates removed before we had finished without even being asked! The price was also not exactly competitive either and it was not worth the money. The curries were generally ok but my dopiaza (onion based) was in fact tomato based and hot, not medium. It was more of Rogan Josh. As I am well-versed in Indian cuisine, I was unimpressed. So, we did something we have never before done and left no tip. I can appreciate that we arrived late but if the staff could not give us a pleasurable dining experience at this hour, they should have told us this and we would have accepted this and left politely with no problem. Very disappointing and we will not go again.

  • Indian

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  • First time

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  • Casual

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