Want my money back

Internet speeds of 0.12 download or less .. told it's going to take FOUR WEEKS to just move from one exchange to the other. I pay £50 a month for this rubbish. My patents have just as disgusting service as I do, except I think due to their age (they are 70) they are told it's their router to blame and so they need to pay to get a new router) Having che led it with mine .... it was NOT the router at all!