Don't buy gifts from here they will not let you even exchange unopened items. Often gifts don't come with a receipt and most stores acknowledge that, but not this one

I ordered one DVD from HMV.COM.HK website and i received the goods within 2 weeks and it comes with good quality & was handle with care. I'm so happy to received it even many negative comments for the website.

HMV are the embodiment of movie entertainment. The outstanding, heterogeneity staff range is by far great. The company has full integrity and virtues towards customer satisfaction. Shopping in HMV is tremendous, the politeness and service is enthusiastic and pleasurable then any other retail store. If you are someone that is browsing games, DVD's, CD'S and other entertaining merchandise; its without hesitation HMV.

I've been a HMV customer for a long time now, the staff at my local store always provide excellent customer service and can't do enough to help, The stores products are prices fairly imo, and if they don't have the item you are looking for in stock they can sometimes order the item into the store. I've did this on one occasion and it was ready to be picked up in less than a week. The only thing I don't like is the layout of the new store but this is because I'm used to their old store still which was their home for many years, however the staff are super friendly, have excellent customer service skills and always willing to help. I would recommend the store to anyone who asks and continue to shop there as long as its open

Best place to shop for dvds cds n gifts especially for xmas.

My friend and I had gone to the Glasgow HMV tonight to meet Nina Nesbitt as she was doing an album signing. We had been queuing for a while when we realized everyone else had albums to be signed so I went downstairs (we were a few floors up) to buy one. The man who served me was really friendly and one of the only nice employees- no name but he was bald with a beard. I then went to go back upstairs to give my friend her album but one of the female staff members- I didn't get her name but she was heavy with mousy curly hair and glasses- told me they had closed the floor and that I couldn't get up. I tried to explain to her that my friend was already upstairs and I was just getting an album but she wouldn't listen to me and told me that if I wanted to meet Nina I had to go outside. Now I understand that hundreds of teenage girls must say the same thing to try and that it was after six and she must be wanting to get home but I felt that she was incredibly rude and unhelpful. I asked her if she expected me to go and stand outside by myself and she said yes she did. I am fifteen years old, I don't look very much older and I thought it quite unreasonable for her to ask me to stand outside myself at night in the middle of winter when there was no one else outside. I told her that it wasn't missing Nina I was worried about but that I just wanted to stand with my friend as she was also by herself but the employee just didn't care and told me I had to stand outside and wait. I understand her position but she didn't even try to check if I was telling the truth or not and was exceedingly ill-mannered. I then went downstairs to phone my friend and I bought a CD. I was walking about the shop for a while, talking to my friend on the phone to decide what to do when a male employee came up to me and told me I couldn't wander around the shop and that I had to leave. I wasn't creating a scene, all I was doing was walking about looking at DVD's and I had bought two CD's already so I really don't see what the problem was. Other people had been allowed to wait in the shop and they hadn't been asked to leave. The shop also didn't close until 8 and this was about half 6. I had to walk about Glasgow by myself for over an hour at night because I didn't want my friend to leave the queue. I thought it was extremely irresponsible for the staff member to tell me to go outside because, like I said, I am 15 years old and don't look any older and I was clearly upset about having to miss Nina yet he sent me outside anyway. Let me put that into picture for you- a fifteen year old girl, wandering Glasgow completely by herself on a Monday night with nowhere to go because most shops had shut. Not the safest thing in the world. I felt that the politest member was the security guard who, when I came back again to wait for my friend, allowed me to stand inside the door. I noticed that a woman had been allowed upstairs which angered greatly me as I had been so adamantly refused access. The staff's behaviour tonight was absolutely appalling, offensive, and utterly disrespectful. Their conduct reflects badly on HMV as a company and leaves little wonder as to why it is shutting down. It also essentially causes any artist who is related to it to look bad. If I was an artist I would be wary to promote my material with HMV. The customer service was thoroughly disgraceful and the worst I have ever experienced. I am tremendously unimpressed and I just can't express how disappointed I am with the treatment I received. This will be the last time I will ever shop with HMV unless they sort their act out and I will encourage my friends to boycott it as well. Not happy in the slightest.

Me and my wife tend to go to our nearest hmv which is in the metrocentre every week, normally on a Saturday as that's when we're both off work together. My wife is blind and has such a good memory when it come to music and the chats, especially the 80s, I like to test her knowledge when we go in to top up our dvd collection. Most of the staff in hmv are great with us, they even know us by name Mick & Lilly. I'm so grateful for the service I've received over the number of years we've been going. Many Thanks

After ordering a product online on the 13-01-13 I still have not recieved it, however they have gone into administration which I understand. However, I've been waiting nearly 2 weeks now and I've contacted those who have taken over HMV and still had no reply in over a week after various emails. I am now wanting a full refund when I get the item to send it back and to get information on how to take it back. Still taking more time than any other delivery would.

A present hmv currently find themselves in more bother, now in administration. As a regular customer of hmv and normally pleased I am very peeved off at how a company you think you can trust and put your hard earned money into can get in a position like this. I purchased a £50 gift card and received a £30 gift card at xmas which is not not accepted yet hmv still continue to trade .. I have no idea how this is possible. Not to forget, the poor workers who now face unemployment!! Realistically speaking the future is approaching fast and gone are the days of shopping on the high street for music, sadly! However, not the first occasion I did ask a staff member at my local hmv before purchasing voucher, will there be any problems accepting gift cards? As the previous Xmas there was a similar situation .. The future is bleak, today was the day that the music died.

Do not read the other reviews on this website, most people only write reviews if they have one bad experience. HMV is a great shop, there are many reasons why you should support it instead of Amazon: 1. It does not avoid paying tax 2. It employs a lot more people than Amazon do, if they were to close, the high street would just be a place full of coffee shops. 3. HMV donate money every year to Teenage Cancer charities, Amazon do not mention anywhere that they donate money to charity. 4. It is the LAST Entertainment shop on the high street, if it closed what would be left, coffee shops? OK, some of the products cost more than buying from Amazon, because of the reasons above I think it is a good idea to buy there instead of Amazon, you can make up your own mind.

I ordered a highly anticipated (by myself) the new soundgarden album and promised by HMV that I would get it 1 to 3 days..it's been 13 days and still waiting..

Oder placed online. email four days later from HMV that order has been cancelled with explanation at all. No wonder they're going bust!