Written on: 19/08/2012 by arum_lily (1 review written)
On a regular basis I have to contact iPlayer as programmes have no download option. I`m used to that inefficiency but now iPlayer has lost all of my downloads & I am unable to download any programmes so it`s now totally useless. I have wasted hours trying to get it to work. Eventually at the bottom of so-called help page I found what sounded like the solution to my problem dated 24.7.12. Unfortunately their solution doesn`t work, it`s supposed to be a patch for those who have this problem but there is no patch anymore. I just hope they manage to fox this problem before my downloaded programmes have expired Their emails in reply to problems come from an address that can`t receive emails so they give you a very long reference number if you need to reply. With the problem I have it`s not as simple as a programme that won`t download, it`s very complicated for them to explain - if they understand what they`re doing. It`s great WHEN it works but not when it loses your downloads.
As rated by real users