Written on: 27/02/2013
I have been ringing Swinton month after month trying to get my claim sorted getting passed from Swinton Bikes with no explanation to another team that can't help to then another company that can't help getting told one thing then another, i had, had enough. I phoned one last time and spoke to Rich who listened and then acted, i was no longer the person phoning round he did it for me all in a day got me a direct number and name to speak to in the correct claims department and also gave me his full name and kindly said he would deal with any further issues i had even though he was not the person i needed to speak to which was comforting.
I have not spoke to him again as i have not needed to but he is a credit to Swinton and i just wish i had spoken to him on the first call.
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