A shockingly bad service

Shockingly bad company to deal with. I called them today for a change of bike, they took all the details and then said they couldn't insure it and would have to refer it which they couldn't do until Monday. I have held a full license since 1988, I have no points at all and am a former DSA approved motorcycle instructor. The bike is a £1500 Honda Firestorm, hardly a high risk machine. I told them that I could insure the bike straight away online and could they please cancel the policy? They said I would get no refund at all, despite the policy being less than three months old so I told them to leave it running and I would keep the years no claims bonus. They said 'No, we're going to cancel it anyway now'. I told them that I didn't want it cancelled as I still have my previous bike but they refused to discuss it and insisted that they were going to cancel it anyway. They have now left my current bike uninsured for no reason and at a moments notice.
Dealing with this company is a bit like dealing with a spoiled child having a tantrum. A disgusting company, I will certainly be avoiding them in the future.