Rubbish, rude, ripoff merchants!

Worst choice i ever made going with this company! I chose them for my first year of owning a motorcycle as the premiums were fair and the cover was good i didnt really have much to do with them as i had no problems so all went well. When it was time to renew i automatically wanted to stay with them this time my monthly installments went up by £10 which i thought was a bit odd but it was still cheapest i had no problems until my bike was stolen in march. I called mce as soon as they opened to report my bike as stolen they told me all the protocol and that they would be intouch in 14 days so far so good, then the police recovered my bike in bad state and i had to arrange with mce to go pick it up from the recovery place they said they would, a week later police officers called asking why the bike still hadn't been picked up i got back on the phone and a very rude man on customer service said "we will do it in our own time" meanwhile i received an email saying my payment had not been made. When i set up the insurance i had made the advance payment and then been sent forms to set up a direct debit the money had been leaving my account at the same time every month for nearly 2 years, i called and was told they no longer do direct debit and that it was now a continual card payment with the card that was registered. My card had been stolen 2 days after my bike and I didn't notify the insurance as I presumed it was still going out by direct debit. I spoke to a lady who was quite rude explained my situation and how i did not know they had changed and was told that its not their problem and i would have to pay the outstanding balance plus a charge on top. Also that i needed to pay the rest of the years policy even though i no longer have the bike. The rest of my situation is still ongoing at the moment and i will be glad when i no longer have to deal with them but just so people know stay away from this company unless you want to be spoken to like dirt and left out of pocket by tiny settlements, huge excess and big phone bills from having to do all the chasing and having to spend most of the time on hold!!