ABOVE AND BEYOND

MCE Car & Motorcycle Insurance Reviews - mceinsurance.com
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nikkijr1's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“ABOVE AND BEYOND”

★★★★☆

written by nikkijr1 on 19/06/2014

MY PARTNER HAS A POLICY WITH MCE,AND RECENTLY WE HAD A HORRIBLE PROBLEM REGARDING AN ACCIDENT THAT HAPPENED THREE YEARS AGO(NOT DUE TO MCE) TWO STAFF MEMBERS AT CUSTOMER SERVICE,WHO I SHALL REFER TO AS M&M,SPENT A WHOLE WEEK HELPING ME SOLVE THE ISSUE. THEY WENT WELL ABOVE AND BEYOND WHAT YOU WOULD REASONABLY EXPECT FROM MOST CUSTOMER SERVICE REPS,INDEED I CANT THANK THEM ENOUGH,WITHOUT THEIR HELP AND DEDICATION TO SEEING MY PROBLEM RESOLVED,IT NEVER WOULD OF HAPPENED,AND I WOULD LIKE TO THANK THEM BOTH PERSONALLY. SUPERB. I CANT SPEAK FOR THE REST OF MCE,AS I SAID,I DONT HOLD THE POLICY,AND I DIDNT DEAL WITH OTHER STAFF MEMBERS. M&M ARE A CREDIT TO MCE,THEY WERE FRIENDLY,RELIABLE(ALWAYS CALLED BACK WHEN PROMISED,REPLIED TO ALL EMAILS,MADE CALLS ON MY BEHALF TO SAVE MY MOBILE CREDIT)TOTALLY PROFESSIONAL,AND A JOY TO DEAL WITH. THIS IS A BIG THANK YOU TO M&M, FROM NIKKI AND PHIL....

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Bigedmce's Response to nikkijr1's Review

Written on: 23/06/2014

Hi there,

Glad to hear you had a good experience with us!

We're all about getting you guys sorted and back on the road as soon as possible!

Ride on!

Big Ed

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