Poor call centre service

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Sonic1966's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“Poor call centre service”

★★☆☆☆

written by Sonic1966 on 06/07/2016

The lady I got at the renewal centre was very poor and very slow, I was quicker and cheaper renewing online

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Mce_Customer_Services's Response to Sonic1966's Review

Written on: 07/07/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
AJ Stewart

Customer Service Manager
MCE Insurance

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