OK until they get your money

MCE Car & Motorcycle Insurance Reviews - mceinsurance.com
★★★★☆
4.1
From 3317 reviews
81.0% of users recommend this

  • Customer service

  • Value For Money

pxRasmussen183's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“OK until they get your money”

★★☆☆☆

written by pxRasmussen183 on 02/07/2016

Bought Motorbike Insurance over the phone, and was told the details would be emailed to me within 48 hours.

After not receiving the details, I contacted MCE via their Customer Email facility (I had to contact them this way as I was away in Europe at the time), no reply at all.

When I returned from Europe, rang them and eventually they emailed me with a copy of my insurance details, no sorry, just blame it on the mail system !!!!

Sort out your emailing of important documents !!!!!!!!

  • No

    Have you made a claim?

  • Customer service

  • Value For Money

write a review

Mce_Customer_Services's Comment

Written on: 03/07/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!