The price is low for a reason

MCE Car & Motorcycle Insurance Reviews - mceinsurance.com
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Whitehead476's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“The price is low for a reason”

★☆☆☆☆

written by Whitehead476 on 04/05/2016

The price is low for a reason. It took over an hour and a half to change over insurance from one bike to another. I was hungup on twice. On hold for 15minutes at a time.

The cheaper option was to cancel and start cover again. Otherwise they would have only refunded 50% of the premium after only 1 month. Only after I battled with them would they give me more money back.

If you don't have the patience of a saint and the price is marginal for another insurer then I would seriously suggest going with another insurer. I actually dread to think what the experience would be like if I needed to claim!!

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Mce_Customer_Services's Comment

Written on: 05/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution.

I look forward to hearing from you,
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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Surfingsofas's Comment

Written on: 05/05/2016

Hi Nadine,

What email address can you be reached on?

Thanks,
Chris

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Surfingsofas's Comment

Written on: 10/05/2016

Anyone reading this review - MCE failed to respond to their comment. This is an empty PR gesture.

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