poor staff

MCE Car & Motorcycle Insurance Reviews - mceinsurance.com
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beverley3's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“poor staff”

★★☆☆☆

written by beverley3 on 03/05/2016

Had no renewal reminder via email. Icalled 2 days before my renewal and spoke to call centre but there system was playing up he said he would return my call within 5 mins but no one called back.finally did renew when I called back 2 days later and 2 days later I'm still waiting for my documents via email very poor

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Mce_Customer_Services's Response to beverley3's Review

Written on: 04/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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