No policy documents

MCE Car & Motorcycle Insurance Reviews - mceinsurance.com
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mrmootsy's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“No policy documents”

★☆☆☆☆

written by mrmootsy on 13/02/2016

A week later no policy documents via email as promised but adverts to same email are plenty. Stupid. Do not call them on the number they give. Google mce 0800 and the freephone number will be in the first few results.
Cheaper that others without breakdown and this has it but I don't have proof that I'm insured and heard all sorts of stories on line about mce not putting you on insurance register and bikes being stopped by police and seized for not having insurance!
They are the cheapest but if things like this happen it could end up much more expensive.

  • Customer service

  • Value For Money

Mce_Customer_Services's Response to mrmootsy's Review

Written on: 15/02/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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