I feel that I've been cheated

MCE Car & Motorcycle Insurance Reviews - mceinsurance.com
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Pdoherty89's review of MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

“I feel that I've been cheated”

★☆☆☆☆

written by Pdoherty89 on 19/11/2015

I bought an 09 txt r1 and insured it fully comp. the bike turned out to be a bad one so as shop was sorting things out I had to change my insurance to a 15 year old bike no refund I had to pay. When I got my new bike from the shop yet again it cost me a lot of money to change details. Another thing I admit this is my fault for not reading small print on conditions of breakdown . I rode all the way to donning ton for web I brokedown on m1 I had breakdown cover for 25 mile not realising this o still thought at a little charge I would be helped 350 pounds on spot to get me home. This is the reason I haven't renewed with you and my brother is doing same.

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Mce_Insurance_Customer_Services's Response to Pdoherty89's Review

Written on: 20/11/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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