Grove & Dean Reviews - www.grove-dean.co.uk

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★☆☆☆☆
1.3 / 5
59
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Latest Reviews

★☆☆☆☆

“Awful Company”

Written on: 28/08/2015 by ShannonHiggins (1 review written)

I would give this company zero stars however there isn't the function for that. This company is waiting to apply as many additional charges as they can to you. Don't take insurance out with them or any of their other products as they will sting you with rising prices and extortionate cancellation fees. I and my partner had bought car insurance with this company for a good price - but were called the next day to say that grove and dean believe our car is parked in a public car park. This is not… Read Full Review

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★☆☆☆☆

“Be wary !”

Written on: 24/08/2015 by KierraBentley (1 review written)

I would never use this company again. I went with them after getting a good price through a compare website but have ended up paying a lot more as THEY WILL get you with extra charges. Be very wary. I hadn't noticed that the quote said twin cab instead of single cab for my pick up and once I had paid, I immediately got a call pointing it out and was told it would be over £100 more - £50 extra for an admin charge to change the detail even though no documents had been issued and also an extra… Read Full Review

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★☆☆☆☆

“I took out Car Insurance with Grove and Dean at around...”

Written on: 19/08/2015 by AW15 (1 review written)

I took out Car Insurance with Grove and Dean at around 9pm on 18/08/2015. I was given a call on 19/08/2015 at 9.15am in the morning to verify my details. I selected on the policy that I park my vehicle on my drive which is the truth. Grove & Dean is disputing this and has come to their own conclusion that the space outside my house is classed as a car park. I don't know how they came to this conclusion considering that there is only 1 space outside of my house to park 1 vehicle. I believe… Read Full Review

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★☆☆☆☆

“Terrible experience AVOID”

Written on: 03/08/2015 by IN13 (1 review written)

They are waiting in the wings to mug you; AVOID. Within minutes of receiving Grove & Dean's written confirmation of terms of car insurance I contacted them and to advise I wasn't on as an additional driver. A day later I was contacted by Grove and Dean; £82 for the 'change' or £55 for cancellation, take it or leave it. Why aren't comparethemarket (who I got there details from) doing more, to run them out of town… Read Full Review

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★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH ”

Written on: 27/07/2015 by Edwards111 (1 review written)

This company will use the terms and conditions of contracts to profit for the public who trust insurers to do as they say "insure" well I felt very "unsure" and cancelled my policy… Read Full Review

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★☆☆☆☆

“Rip off central”

Written on: 24/07/2015 by pdahome (1 review written)

Ok if you deal with these people do so at your own peril, they will hit you for £50 every time you have a small change to your policy. They need to be reported to the FCA, because they are clearly in breach of their conduct risk rules. In fact ensure you do just that because the cost of dealing with the complaint will be more than they charge you...terrible attitude. Make sure they give you a breakdown on the cost of what the insurer is charging vs what they are charging… Read Full Review

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★☆☆☆☆

“Before using by Grove and Dean Insurers I had never...”

Written on: 14/07/2015 by deakan (1 review written)

Before using by Grove and Dean Insurers I had never heard of them, but since and having read hundreds of reviews I wonder how they are still in business. No seriously, for every half decent review you will easily find disgruntled, angry and deceived customers. How come they are still allowed to trade? Anyhow, like all of the rest I was taken in by their telephone call trick and rudely spoken to by service staff and they took additional money for changes they had to make to my initial forms. I… Read Full Review

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★☆☆☆☆

“Terrible customer service, very suspect insurance broker”

Written on: 02/07/2015 by Mike048 (10 reviews written)

Grove and dean omit security devises to put up insurance premium,i couldn't click disc lock i used and stated previously.I had to sign every page of proposal form even though i completed online and had to go through this again with the sales man who makes charges if you not mentioned or completed error even though policy not started and is nasty with it! They even have an interrogation charge so watch it.You have to pay compulsory excess £350 in event of claim.£25 for legal protection.I had… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!”

Written on: 24/06/2015 by ikerbib (2 reviews written)

Did i mention that you need to AVOID them !!! Got my insurance with them, first time motorbike so expensive one as you can imagine. Been more than 2 weeks since someone broke my motorbike and all i heard from my insurance was, we ll get back to you !!!! Every times i called them, i get someone telling something different, as if they keep track of your issue on a piece of paper that gets thrown away everyday. Such lack of professionalism and commitment to the clients is unbelievable !! Shame… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid!!!!!”

Written on: 15/06/2015 by Victoria39 (1 review written)

I purchased car insurance from Grove and Dean via their website 14 days ago. I obtained a quote, paid the premium and a confirmation email was sent by them explaining that they would contact me within 48 hours to verify some issues for my security before they could release my policy documents. They did contact me by telephone, a call which lasted not "a few" minutes like they claimed but over 30 minutes. They went through all the questions I had previously answered on the online form and at… Read Full Review

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★☆☆☆☆

“Absolute Load of Rubbish”

Written on: 07/05/2015 by 38Allen (1 review written)

I can pretty much say the same as everyone else has. Customer service not good. They obviously have not been trained properly. Only been with them a month and I am not impressed. 8 emails from them in less than a month and many phone calls from them. Then received a letter say IMPENDING CANCELLATION. Spoke to them and they said they were waiting for a document from me and that I had 2 weeks to get it to them, I said I didn't have that document. They told me I would now need to be re-quoted for… Read Full Review

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★☆☆☆☆

“They want your business and then cant be bothered”

Written on: 07/04/2015 by MartinBull7777 (1 review written)

I wanted insurance on a motorhome and was quoted a good price however when I came to upgrade my motorhome they then told me they were not prepared to insure an newer model. Therefore I requested the policy to be cancelled and requested a refund for the remaining time. This was obverse too much work fro the salesman and was never actioned, so the insurance remand on a vehicle I had now sold. This only came to light when renewal came up and when questioned about the call, they stated they had… Read Full Review

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★☆☆☆☆

“DO NOT USE, INCOMPETENT USELESS & UNTRUSTWORTHY.”

Written on: 29/03/2015 by ReneeMunn331 (1 review written)

THEY COULD NOT ORGANISE INSURANCE PROPERLY IF THEIR LIVES DEPENDED ON IT ABSOLUTE RUBBISH THEY DO NOT DESERVE TO BE IN BUSINESS. AVOID AVOID AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“This company has to be the worst ever dont use them I...”

Written on: 25/03/2015 by Cardenaspq192 (1 review written)

This company has to be the worst ever dont use them I was only insured with them them for a month what a nightmare and that's understatement was harassed by phone then they wanted more money customer service what a joke wouldn't use them for free and I think they give your details to every other mothering idiot… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS BROKER”

Written on: 19/03/2015 by Kev123456 (1 review written)

Cancelled my insurance 4 months in and had nearly £400 in charges plus 30 days to go back to my account!! They clearly make a living off charges and have no customer care whatsoever… Read Full Review

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★★★★☆

“Third renewal .”

Written on: 15/03/2015 by piranz (1 review written)

We have always found them courteous and knowledgeable to date and always check our renewal as your car should only be insured for the maximum amount they will pay !The essentials we require are included as when you have an accident its so involved now so legal protection takes care of any probs as never straight forward to make a claim . Just writing this on a Sunday waiting for phone line to open @ 10am so we can accept the loyalty discount !Our renewal was based on last valuation but a call… Read Full Review

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★☆☆☆☆

“£55.00 cancellation fee within 14 day cooling off period”

Written on: 13/03/2015 by Marissa1969 (1 review written)

I was not happy with the company they insured me with and even though the insurance policy had five days before it became effective,they still charged me a £55.00 cancellation fee,it felt like the £55.00 fee was being used to continue with a policy i wasn't happy with,BE AWARE when purchasing online because they will hold you to the £55.00 cancellation fee even if you are not happy with the company they place your insurance with.NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 05/03/2015

Was thinking of taking out insurance with these people. Was still looking at the terms of the policy when they called me. As I was unsure what some of the statements in the policy outline meant I asked for clarification. The person that I was talking to couldn't answer the questions that I put and had to go off to ask someone else for the answers. If the person that rings me to sell me something cant even answer the questions that are asked then the company is not worth bothering with in my… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 05/03/2015 by krPike307 (1 review written)

What a complete waste of time. You answer all the questions then they phone you back to go over all the questions you have previously answered. THIS TOOK LONGER THAN THE INITIAL QUOTE. They charge extortionate fees for cancellation. READ REVIEWS FIRST DONT FOLLOW MY SILL MISTAKE You have to gife a star rating shame otherwise big fat zero… Read Full Review

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★☆☆☆☆

“Horrible customer service do not buy - or regret later”

Written on: 03/03/2015 by Semaji424 (1 review written)

I searched for my car insurance through Moneysupermarket.com say the deal on offer and like an Idiot went ahead and purchased - only after payment I was told that they will not send out insurance documents until they have talked to me to verify the details. I called them went through the stuff - it then transpired that my wife was not on the policy - straight away there was £50 admin fee will be added even though the documents had not been issues - even though they had not looked into the… Read Full Review

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