Grove & Dean Reviews - www.grove-dean.co.uk

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★☆☆☆☆
1.3 / 5
66
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Latest Reviews

★☆☆☆☆

“Wes you are bloody rude. Learn to speak to people ”

Written on: 21/01/2016 by srConnell218 (1 review written)

Rude and no manners. People with manners should be employed… Read Full Review

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★☆☆☆☆

“14 days cooling of period”

Written on: 19/11/2015 by trSheridan140 (1 review written)

I used compare the market to find my mother cheaper car insurance i filled in the information but forgot to put a claim in so i called and told them they wanted to charge £129 extra i said no just cancel it they charged £55 to cancel, my mother is 76 years old can't afford that on a pension… Read Full Review

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★☆☆☆☆

“Dont bother using grove and dean!!!!”

Written on: 16/11/2015 by KamariJohnston (1 review written)

I would stay away from grove and dean. You are better off going on a comparison site. I made the mistake of being with them for the last twelve months and my new cover was going to cost £40 more each month. Pretty steep considering I didn't make a claim. Wont be renewing with them and I recommend you stay away from these rip off merchants… Read Full Review

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★☆☆☆☆

“Beware of Grove Dean Insurance Company”

Written on: 14/11/2015 by tombbmf (1 review written)

do yourself a favour and avoid at all cost… Read Full Review

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★☆☆☆☆

“Do not be fooled by the price with these muppets”

Written on: 04/11/2015

These muppets are unable to provide an online service, it is a broker service being transacted over the internet, you are requested to print and sign proposal forms, after numerous emails, and they bombard you with more emails for other insurance services. Never again, I will stick with the more well known names in future. Beware and do not be fooled by the seemingly competitive price, which will be soon forgotten long after the days of emails to get the policy finalised… Read Full Review

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★☆☆☆☆

“TAKES BAD TO A NEW LOW ”

Written on: 20/09/2015 by bluemax1 (1 review written)

got insurance quotes from compare the market. these hoods was one of cheapest quotes, filled the details in, they called me back, all was ok, then another call back, they wanted query a few things, seems they not suitable, so told them for get it, not willing to go through with it. well thought all was well, got a bank statement . they had taken my money anyway, they where told not to, have now reported as fraud to my bank and waiting an outcome. not letting them away with it… Read Full Review

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★☆☆☆☆

“Grove and Dean / Performance Direct is the name of...”

Written on: 08/09/2015 by ksiddiqi (1 review written)

Grove and Dean / Performance Direct is the name of same fraudster company, be ware not to do any deal with them, I bought my car insurance on line from them through money supermarket.com, they have a dodgy website which probably miss select your selection at the final stages, later on the customer service personnel call you and tell you to increase your premium in order to go ahead with the policy or to charge a similar amount to cancel the policy. The customer service staff is not polite,they… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 28/08/2015 by ShannonHiggins (1 review written)

I would give this company zero stars however there isn't the function for that. This company is waiting to apply as many additional charges as they can to you. Don't take insurance out with them or any of their other products as they will sting you with rising prices and extortionate cancellation fees. I and my partner had bought car insurance with this company for a good price - but were called the next day to say that grove and dean believe our car is parked in a public car park. This is not… Read Full Review

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★☆☆☆☆

“Be wary !”

Written on: 24/08/2015 by KierraBentley (1 review written)

I would never use this company again. I went with them after getting a good price through a compare website but have ended up paying a lot more as THEY WILL get you with extra charges. Be very wary. I hadn't noticed that the quote said twin cab instead of single cab for my pick up and once I had paid, I immediately got a call pointing it out and was told it would be over £100 more - £50 extra for an admin charge to change the detail even though no documents had been issued and also an extra… Read Full Review

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★☆☆☆☆

“I took out Car Insurance with Grove and Dean at around...”

Written on: 19/08/2015 by AW15 (1 review written)

I took out Car Insurance with Grove and Dean at around 9pm on 18/08/2015. I was given a call on 19/08/2015 at 9.15am in the morning to verify my details. I selected on the policy that I park my vehicle on my drive which is the truth. Grove & Dean is disputing this and has come to their own conclusion that the space outside my house is classed as a car park. I don't know how they came to this conclusion considering that there is only 1 space outside of my house to park 1 vehicle. I believe… Read Full Review

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★☆☆☆☆

“Terrible experience AVOID”

Written on: 03/08/2015 by IN13 (1 review written)

They are waiting in the wings to mug you; AVOID. Within minutes of receiving Grove & Dean's written confirmation of terms of car insurance I contacted them and to advise I wasn't on as an additional driver. A day later I was contacted by Grove and Dean; £82 for the 'change' or £55 for cancellation, take it or leave it. Why aren't comparethemarket (who I got there details from) doing more, to run them out of town… Read Full Review

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★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH ”

Written on: 27/07/2015 by Edwards111 (1 review written)

This company will use the terms and conditions of contracts to profit for the public who trust insurers to do as they say "insure" well I felt very "unsure" and cancelled my policy… Read Full Review

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★☆☆☆☆

“Rip off central”

Written on: 24/07/2015 by pdahome (1 review written)

Ok if you deal with these people do so at your own peril, they will hit you for £50 every time you have a small change to your policy. They need to be reported to the FCA, because they are clearly in breach of their conduct risk rules. In fact ensure you do just that because the cost of dealing with the complaint will be more than they charge you...terrible attitude. Make sure they give you a breakdown on the cost of what the insurer is charging vs what they are charging… Read Full Review

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★☆☆☆☆

“Before using by Grove and Dean Insurers I had never...”

Written on: 14/07/2015 by deakan (1 review written)

Before using by Grove and Dean Insurers I had never heard of them, but since and having read hundreds of reviews I wonder how they are still in business. No seriously, for every half decent review you will easily find disgruntled, angry and deceived customers. How come they are still allowed to trade? Anyhow, like all of the rest I was taken in by their telephone call trick and rudely spoken to by service staff and they took additional money for changes they had to make to my initial forms. I… Read Full Review

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★☆☆☆☆

“Terrible customer service, very suspect insurance broker”

Written on: 02/07/2015 by Mike048 (14 reviews written)

Grove and dean omit security devises to put up insurance premium,i couldn't click disc lock i used and stated previously.I had to sign every page of proposal form even though i completed online and had to go through this again with the sales man who makes charges if you not mentioned or completed error even though policy not started and is nasty with it! They even have an interrogation charge so watch it.You have to pay compulsory excess £350 in event of claim.£25 for legal protection.I had… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!”

Written on: 24/06/2015 by ikerbib (2 reviews written)

Did i mention that you need to AVOID them !!! Got my insurance with them, first time motorbike so expensive one as you can imagine. Been more than 2 weeks since someone broke my motorbike and all i heard from my insurance was, we ll get back to you !!!! Every times i called them, i get someone telling something different, as if they keep track of your issue on a piece of paper that gets thrown away everyday. Such lack of professionalism and commitment to the clients is unbelievable !! Shame… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid!!!!!”

Written on: 15/06/2015 by Victoria39 (1 review written)

I purchased car insurance from Grove and Dean via their website 14 days ago. I obtained a quote, paid the premium and a confirmation email was sent by them explaining that they would contact me within 48 hours to verify some issues for my security before they could release my policy documents. They did contact me by telephone, a call which lasted not "a few" minutes like they claimed but over 30 minutes. They went through all the questions I had previously answered on the online form and at… Read Full Review

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★☆☆☆☆

“Absolute Load of Rubbish”

Written on: 07/05/2015 by 38Allen (1 review written)

I can pretty much say the same as everyone else has. Customer service not good. They obviously have not been trained properly. Only been with them a month and I am not impressed. 8 emails from them in less than a month and many phone calls from them. Then received a letter say IMPENDING CANCELLATION. Spoke to them and they said they were waiting for a document from me and that I had 2 weeks to get it to them, I said I didn't have that document. They told me I would now need to be re-quoted for… Read Full Review

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★☆☆☆☆

“They want your business and then cant be bothered”

Written on: 07/04/2015 by MartinBull7777 (1 review written)

I wanted insurance on a motorhome and was quoted a good price however when I came to upgrade my motorhome they then told me they were not prepared to insure an newer model. Therefore I requested the policy to be cancelled and requested a refund for the remaining time. This was obverse too much work fro the salesman and was never actioned, so the insurance remand on a vehicle I had now sold. This only came to light when renewal came up and when questioned about the call, they stated they had… Read Full Review

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★☆☆☆☆

“DO NOT USE, INCOMPETENT USELESS & UNTRUSTWORTHY.”

Written on: 29/03/2015 by ReneeMunn331 (1 review written)

THEY COULD NOT ORGANISE INSURANCE PROPERLY IF THEIR LIVES DEPENDED ON IT ABSOLUTE RUBBISH THEY DO NOT DESERVE TO BE IN BUSINESS. AVOID AVOID AVOID AT ALL COSTS… Read Full Review

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