Grove & Dean Reviews - www.grove-dean.co.uk

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★☆☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Questionable charges on small van policy. Not good.”

Written on: 12/12/2014 by JohnHuson (2 reviews written)

After three months I moved house in a small village 300 metres away. They charged £40 Broker charge for changing the address and an extra £40 insurance premium stating that the area was more costly! I repeat, 300 metres move in the same quiet Cheshire village. Absurd and questionable charges… Read Full Review

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★☆☆☆☆

“Won't refund insurance after sale of car.”

Written on: 27/11/2014 by jazzpootle (1 review written)

I took out insurance with Grove and Dean to cover a car that I wanted to sell. The car sold very quickly and I wrote to Grove and Dean for a refund via email. I was told to phone them because they wouldn't accept an email request for a cancellation of the policy. However, when I called the phone wasn't picked up for long periods meaning I had to hang up to go back to my own work. I wrote a letter and posted it over two months ago and I haven't heard back from them. The next step is to contact… Read Full Review

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★☆☆☆☆

“harrasment on the phone”

Written on: 14/11/2014 by bernard500 (2 reviews written)

I went onto tiger website and asked for no calls got emails and calls from these within 10 mins of calls even though i asked these people not to call me man on the phone was rude and agrogant asked for a manager to call they never did if thats the level of service do not use be aware.... Also do not use tigar insurence website you will be bombarded with calls and dont forget they also preform unwanted credit checks on you credit file. summed up rude agrogant and unpleasent to do business with… Read Full Review

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★☆☆☆☆

“Robbed”

Written on: 04/11/2014 by adrienne1985 (1 review written)

I got insurance through confused as the quote from this company was very reasonable. They took the money out very quickly and when they asked me to phone to confirm details, the smallest of detail changed the price by £200, so I asked to cancel it and was then charged 55 cancellation fee (2 weeks before my insurance was even due). I feel robbed. Very unhelpful on the phone, they sound as if they are half asleep. Thanks for nothing!… Read Full Review

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★★★☆☆

“Be careful with choices”

Written on: 29/10/2014

Took out moped insurance online via Money Supermarket. Under bike usage I Selected SD & P as my son is 16 years old and does not work. He attends school. Had to ring them to confirm the policy before it was implemented ( 2 hours later) and was informed that I had selected the wrong category and that travel to school, college or university was infact commuting. they wanted to charge me an extra £50 admin fee for amending the policy and an additional premium. I disputed this and was offered a… Read Full Review

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★☆☆☆☆

“£69.04 Cancellation Fee”

Written on: 28/10/2014 by ian191 (5 reviews written)

I was charged just over 230 pounds for my car policy (happy days so I thought) I changed my car 4 months into my policy and they wanted an extra 270 pounds (Not even competitive) when you consider my new policy is now 247 pounds for the year. So I cancelled Grove and Dean and started again and there cancellation fee is now £69.04 Customer service is terrible… Read Full Review

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★☆☆☆☆

“Disgusted!!!!!!! Robbing scumbags ”

Written on: 21/10/2014 by Helen1987 (1 review written)

Really am disgusted with this company, I'm so upset, took my money, then tell me they misquoted me because I have two jobs after they took my money and now telling me I have to pay 50 pound admin fee after being insuranced only a week with them never again will I be going back to this insurance ,staff were rude and didn't help in any way now have to wait for refund off them to get insurance with another company so now I'm without a car and need to get to work!!!!!!!!!… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY!”

Written on: 09/10/2014 by AdamTheKid (1 review written)

Avoid this unprofessional company. Problems after problems with our policy. Staff completely ignorant and unhelpful. Want closing down quickly DON'T USE THESE YOU WILL REGRET IT Our Vehicle Was Wrote Off - Taken Ages To Sort For A Simple Claim & The Fees & Charges Were Unbelievable… Read Full Review

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★☆☆☆☆

“day - light robbery”

Written on: 09/10/2014 by SethHardy (1 review written)

Do not under any circumstances buy car insurance from this mob. They will let you hang on when you are calling them up to confirm your details in the hope that you wait on the premium line or hang up. After two weeks they will cancel your policy and keep whatever money you have given them. Don't do it....Ever… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 09/09/2014 by Brodie405 (1 review written)

I have never been spoken to so rudely or dismissed and lied to by so many people. I have been trying to deal with a claim and get a courtesy car since Saturday when someone ran into the back of my car and injured me. You get passed from pillar to post, there are so many different company names involved I have no idea who I have been speaking to half the time. The first time I rang, the girl who answered the phone told me she couldn't deal with me because her system was down, this was after my… Read Full Review

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★☆☆☆☆

“never buy from them”

Written on: 30/07/2014 by Carverzw188 (1 review written)

bought policy from them for a van.paid deposit of 190 pounds and in three weeks time received a call to pay another 160 pounds for mistake i made between offence and conviction dates, so to swap them in placea charged me 160 pounds as 14 days period passed. if i would like to cancel policy i am not going to receive my deposit back ever. they left me with no choice.so they added 160 to my anual premium. have read other reviews so they do that to everyone. horrible experience… Read Full Review

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★☆☆☆☆

“Scamming scums!!!”

Written on: 19/06/2014 by Kathrynl395 (1 review written)

Paid just over £800 for car insurance for me and my son as side driver. They called me back within the hour to verify details. Everything was correct. They said seeing as though my son would be driving the car more the insurance would be over £2000!!!!!! What difference does that make? I paid to have him insured so what's the problem!? They also knew this when I booked online so why wasn't I given the correct quote? Anyway they charged £55 to cancel! Just waiting for the refund. Very bad… Read Full Review

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★☆☆☆☆

“We took out van ins. over a month ago and have had a...”

Written on: 17/06/2014 by Meadowshv208 (1 review written)

We took out van ins. over a month ago and have had a least 3 unbelievably rude phone calls a day since. They have repeatedly demanded photocopies of driving licences, which I have sent in 3 times and were lost every time until I sent 3 copies in separate envelopes all at once recorded. Then they got our address wrong. When I rang to correct them, I was told that any change mid term incurs a £65 charge! What is most annoying is to be constantly rung by different idiots and having to explain the… Read Full Review

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★★★★☆

“thank you!”

Written on: 15/06/2014 by Harding67 (1 review written)

just renewed my policy for the 3rd year, Good price with lots of extras included free of charge. Legal expenses and full breakdown recovery. I did find cheaper but when you include all the extras they seem very competitive. Always found staff friendly, so I'm sticking with them… Read Full Review

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★★★★★

“Excellent policy”

Written on: 09/06/2014

A great policy purchased including breakdown and legals cover and it wasn't expensive… Read Full Review

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★☆☆☆☆

“Grove and Dean Insurance "another Rip off insurance shark"”

Written on: 05/06/2014 by Mike048 (7 reviews written)

I arranged insurance for my motorcycle on-line for tomorrow and got a call back as required by Grove and Dean insurance today.I was charged admin fee £25 for not mentioning that I have a history claim for vandalism to my car 3 years ago which wasn't my fault.My motorcycle policy doesn't start until tomorrow and i mentioned it today when i spoke to an advisor but it isn't for motorcycle furthermore they've have a data base with ABI to easily get this information before issuing insurance! I… Read Full Review

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★☆☆☆☆

“stay clear”

Written on: 04/06/2014 by MarcosLowe (1 review written)

taken insurance out with these on the 30/05/2014 after phone call after phone call and getting cut off,sent many emails no decent reply after 4 days still not on the insurance data base ,,i rang to cancel and was told £50 cancelation fee even though its with in 14 days just be aware they are robbing everyone… Read Full Review

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★☆☆☆☆

“BAD”

Written on: 24/05/2014 by Orrwm47 (1 review written)

I took out car insurance and paid my 70 quid deposit. Then my mobile phone broke. Because I couldnt speak to them 'urgently' to 'validate' my details - what is this about, no other insurer does this.. and even though I emailed them several times explaining my phone had broken and begging them not to cancel my policy, they did. They cancelled it. And kept all of my deposit. Complete and utter t**ssers. Don't go there… Read Full Review

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★☆☆☆☆

“Grove & Dean Motorcycle insurance, stay well clear ”

Written on: 12/05/2014 by Edenm498 (1 review written)

I went on line and filled out the normal insurance forms for my Bike insurance. Paid the amount then received an email saying "Thank you but please phone Grove and dean Urgently". This was to confirm my details but I had already paid on line only to then to be told they are £50 cancelation fees AFTER I HAVE READ THE TERMS AND CONDITIONS they will be sending me via email. The cooling of period is 14 days but was also told even if I did cancel they is a £55 admin charge and an insurance company… Read Full Review

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★★★★☆

“Efficient car insurance renewal - no complaints whatsoever”

Written on: 24/04/2014

I have used Grove & Dean for the past couple of years,and contrary to most of the comments on here, I have received excellent customer service and have insured my Lotus through their car insurance and would not hesitate to recommend them. Remember most people fail to take the time to praise in a review and only review when something has gone wrong for them. So make your own mind up and don't dismiss them on account of other reviews… Read Full Review

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Bunbun's Comment

Written on: 13/05/2014

I used Grove and dean for the first time and my comments are in relation to the way they practice.
Being charged £50 admin fee AND an insurance fee IRO £30+ is not a cooling of period but more akin to "cancel and we will clobber you financially" .

We are now in a situation insofar as accepting a quote and paying on line then to be told on the phone later that the charges are what they are yet they are not up front on the charges when you fill in the on line form.

The practice of filling in an on line form then having to phone grove and dean the sending a copy of your licence then a copy of your NCD is a bit of a farce as they have EVRY PERSONS driving details and insurance history on hand.

I have no choice but to wait until my insurance runs out and then I have to cancel the insurance in the 30 days before it ends or they will keep insuring me even though I do not want that to be the case.

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