Grove & Dean Reviews - www.grove-dean.co.uk

★★☆☆☆
1.8 / 5
86
20% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Terrible customer service!”

Written on: 08/08/2017

If you ever try and call Grove and Dean (or Performance Direct as they are also known as) expect to be on hold for a long, long time. Seemingly the only line they answer is the one for new business. If you do manage to get through to one of their less than polite customer service agent just don't dare to cancel a policy because you will pay extortionate cancellation charges and won't receive any refund due to you for a long, long time. Avoid them at all costs!… Read Full Review

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★☆☆☆☆

“55 pounds for a policy that never even started”

Written on: 17/06/2017 by Jamison28 (1 review written)

I was charged 55 pounds for a car insurance policy that never even started I had to go through all of my details which had already been put in on line so what exactly was done for the 55 pounds admin charge?? I wish I got paid that much for less than 10 minutes work… Read Full Review

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★☆☆☆☆

“Ripped off!”

Written on: 24/05/2017 by Stafford1967 (1 review written)

My husband and I have just cancelled our motor insurance policy after just renewing it last month,unavoidably we have had to sell the vehicle. We have been informed that we will only get a small proportion of our payment refunded....disgusted as we have only had a months cover! Watch out for this, its a Rip off They charge 15% of total cost and a £50 cancellation fee!! I also felt initially my complaint was not taken seriously, disappointed in the way they deal with their clients/customers… Read Full Review

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★☆☆☆☆

“terrible - daylight robbery on admin fees”

Written on: 01/03/2017 by ArelyChaney (1 review written)

I have just changed my number plate regarding policy reference SMCB23TW02 and was charged £50 for what took only 30 seconds for your worker to change the details. I believe £50 is a ridiculous fee to charge for what takes 30 seconds to update your system. Updating my registration with Admiral was free. To charge me, a loyal customer of yours, £50 for a 30 second job, is daylight robbery. I would like you to please be reasonable, and waive this fee. If you do not waive the fee, I will… Read Full Review

Misty1960's Comment

Written on: 28/07/2017

Common theme going on here.......I was charged £55 for a policy that I did online for my 84 yr old father. The policy was not due to start until a fortnight after we had taken it out and paid for it upfront. As a mistake had been made with his date of birth they wanted him to pay a further £300+. So, we asked to vpcancel two whole weeks ahead of the policy being due to start! How did you get on with yours ? I am wondering whether it is worth contacting the financial ombudsman ?

Regards,

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★★★★★

“Unbeatable ”

Written on: 23/11/2016 by TeaganStrong (1 review written)

Very impressed with grove and dean one of the best brokers I've dealt with. Unlike other insurance brokers I got the impression that grove generally care about their customers. We're also the cheapest i could find by far with legal and breakdown included for free I saved my self a fortune!… Read Full Review

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★★★★★

“Quick, cheap and easy, Great for classic cars!”

Written on: 07/11/2016 by harryjones123 (2 reviews written)

Have two of my cars insured with grove and dean and am really impressed by there competitive price when it comes to classic cars. Sales reps were polite and knowledgeable and left no stone upturned when going through my policy which meant i was fully aware of what i was signing up for… Read Full Review

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★★★★★

“Cheap insurers ”

Written on: 03/11/2016 by Milleryq374 (1 review written)

I have had my mk 1 golf for a couple of years now. I've always had trouble finding cheap insurance that comes with breakdown and courtesy car. I got told by onext of my friends who also owns a classic car to try grove and dean. He said he has been with them for a while and has always had great quotes from them. So I gave them a ring and they quoted me for everything that I wanted at a very cheap price. I was amazed and I would recommend them to anyone… Read Full Review

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★★★★★

“Enterprise insurance ”

Written on: 29/10/2016 by Moody334 (1 review written)

I've had insurance with Grove and dean for a number of years now. They have never given me any trouble and have never let me down. I then got a phone call from them last week and they said that enterprise was going bankrupt. I had no idea what that meant for me as I paid in full so I was afraid i wasn't getting my money back, but they explained it would all be refunded by the FSCS and they managed to find me an alternative quote for my car… Read Full Review

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★★★★★

“Enterprise insurance ”

Written on: 27/10/2016 by Moody334 (1 review written)

I've had insurance with Grove and dean for a number of years now. They have never given me any trouble and have never let me down. I then got a phone call from them last week and they said that enterprise was going bankrupt. I had no idea what that meant for me as I paid in full so I was afraid i wasn't getting my money back, but they explained it would all be refunded by the FSCS and they managed to find me an alternative quote for my car… Read Full Review

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★★★★☆

“Motor home insurance ”

Written on: 21/10/2016 by Sampson127 (1 review written)

I brought a motor home last year and my insurance is about to run out. I managed to look on go compare and found grove and dean at the top with a very cheap quote. I'd never heard of them before so I was very careful with them. I did look them up before I contacted them however and they have not got great reviews so I was really uneasy about going with them. I decided I would and I was blown away by their skills and they even got me a discounted quote! This is just a quick well done to all the… Read Full Review

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★★★★★

“great service ”

Written on: 20/10/2016 by oaPope86 (1 review written)

when looking through the internet for quotes for my BMW I came across grove and dean. grove and dean were probably one of the best insurance companies I dealt with. they had great customers service, easily 10 out of 10!!! I spoke to agent on the phone, was a great service it was quick and easy thats all you really need was taking out any insurance!!… Read Full Review

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★★★★★

“Great service, unbeatable quote!”

Written on: 17/10/2016 by Johngrant123 (2 reviews written)

Have recently bought a new car and could not find a good deal until I found grove and dean. They offerd me a quote over £300 cheaper than anywhere else! After making an online quote I received a call from them shortly after to see if I wanted to go through with the quote and gave excellent customer service when talking me through my new policy. The whole process was a pleasant expirence and I would definitely recommend grove and dean to anyone looking for cheap car insurance… Read Full Review

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★☆☆☆☆

“Car Insurance No refund”

Written on: 23/09/2016 by Spencer165 (1 review written)

I have a policy with Grove & Dean, A company they used went bust days after using them to insure me, I ring to get help as Ive got a new car arriving & they tell me there is nothing they can do, no refund from Grove & Dean, Not the insurance company or help from Grove & Dean as promised!! I quote what they said in a letter to me word for word, We have been informed that existing Policies with Enterprise Insurance company will remain in force at present. In event of liquidation of the company is… Read Full Review

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★☆☆☆☆

“Nightmare ”

Written on: 06/07/2016 by ggCobb418 (1 review written)

Out of all the insurance companies I have delta with Grove and Dean are at the bottom of the list. The attitude of there employees is disgraceful… Read Full Review

Ajay001's Comment

Written on: 15/07/2016

Same here the absolute pits of a service, backed up by their legal service who are rude, ignorant and unlawfull in their dealings with consumer rights, a company to avoid at all cost, I am glad to have realised this before continuing with the policy, as in the event of an accident I would have stood no chance of a resolution. Avoid avoid avoid this company

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★★★★★

“Saved me 80 pounds ”

Written on: 17/05/2016 by qqHolland67 (1 review written)

Thank you I have been happy with the service grove and Dean provided. They saved me 80 pounds on my policy this year so I appreciate that a lot. I have reccmmended to my mum this year… Read Full Review

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★★★★★

“Car insurance all sorted ”

Written on: 09/05/2016 by Roland320 (1 review written)

Recently insured my Car with Grove & Dean and was very happy with the price and service that I received. Well I have to say what a polite young lady the person I dealt with was, she was very efficient and reassured me that I was correctly covered. It was the first time that I had insured my car using my computer so I was a little unsure that my payment had been received and that everything was OK. Keep up the good work and thank you to her for her help. … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/05/2016 by Gustavok273 (1 review written)

Just want to say do not go with Grove and Dean car insurance. They just do not know how to speak to customers. I remember ringing at the beginning of my time with them and just thinking "maybe that person was having a bad day" but during cancelling over the last week or so I've spoke to 3 people (I have had to pay ridiculous charges for cancelling too, which I understand is contractual but still ridiculous amounts that they ask for). One male who was actually ok, but two females who just do not… Read Full Review

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★☆☆☆☆

“If you are going to ring them, DO NOT use the 0844...”

Written on: 15/04/2016 by SelinaO'Leary (1 review written)

If you are going to ring them, DO NOT use the 0844 number. They make money from these calls, and will keep you on hold as long as possible. I renewed my car insurance with them and it cost me £50.00 in phone calls.......you have been warned!!!… Read Full Review

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★★★★★

“Very satisfied customer”

Written on: 14/04/2016 by McGarryxd66 (1 review written)

Don't know what all the poor reviews are about. I received a great price, excellent service and would highly recommend to friends and family… Read Full Review

Riajeffrey's Comment

Written on: 05/05/2016

Wait until you have to call them for something. Have to make a claim or cancel because of an issue that is out of your control, like a failed MOT. They're pretty good as long as you don't need to contact them.

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★★★★★

“Great quote, good service”

Written on: 12/04/2016 by matthewmaher (3 reviews written)

I have recently insured my classic car with Grove & Dean. The staff seemed to understand what i needed and breakdown cover and legal expenses were included on the policy. I would recommend this service to a friend. … Read Full Review

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