Grove & Dean Reviews - www.grove-dean.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible customer service, very suspect insurance broker”

Written on: 02/07/2015 by Mike048 (10 reviews written)

Grove and dean omit security devises to put up insurance premium,i couldn't click disc lock i used and stated previously.I had to sign every page of proposal form even though i completed online and had to go through this again with the sales man who makes charges if you not mentioned or completed error even though policy not started and is nasty with it! They even have an interrogation charge so watch it.You have to pay compulsory excess £350 in event of claim.£25 for legal protection.I had… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!”

Written on: 24/06/2015 by ikerbib (2 reviews written)

Did i mention that you need to AVOID them !!! Got my insurance with them, first time motorbike so expensive one as you can imagine. Been more than 2 weeks since someone broke my motorbike and all i heard from my insurance was, we ll get back to you !!!! Every times i called them, i get someone telling something different, as if they keep track of your issue on a piece of paper that gets thrown away everyday. Such lack of professionalism and commitment to the clients is unbelievable !! Shame… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid!!!!!”

Written on: 15/06/2015 by Victoria39 (1 review written)

I purchased car insurance from Grove and Dean via their website 14 days ago. I obtained a quote, paid the premium and a confirmation email was sent by them explaining that they would contact me within 48 hours to verify some issues for my security before they could release my policy documents. They did contact me by telephone, a call which lasted not "a few" minutes like they claimed but over 30 minutes. They went through all the questions I had previously answered on the online form and at… Read Full Review

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★☆☆☆☆

“Absolute Load of Rubbish”

Written on: 07/05/2015 by 38Allen (1 review written)

I can pretty much say the same as everyone else has. Customer service not good. They obviously have not been trained properly. Only been with them a month and I am not impressed. 8 emails from them in less than a month and many phone calls from them. Then received a letter say IMPENDING CANCELLATION. Spoke to them and they said they were waiting for a document from me and that I had 2 weeks to get it to them, I said I didn't have that document. They told me I would now need to be re-quoted for… Read Full Review

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★☆☆☆☆

“They want your business and then cant be bothered”

Written on: 07/04/2015 by MartinBull7777 (1 review written)

I wanted insurance on a motorhome and was quoted a good price however when I came to upgrade my motorhome they then told me they were not prepared to insure an newer model. Therefore I requested the policy to be cancelled and requested a refund for the remaining time. This was obverse too much work fro the salesman and was never actioned, so the insurance remand on a vehicle I had now sold. This only came to light when renewal came up and when questioned about the call, they stated they had… Read Full Review

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★☆☆☆☆

“DO NOT USE, INCOMPETENT USELESS & UNTRUSTWORTHY.”

Written on: 29/03/2015 by ReneeMunn331 (1 review written)

THEY COULD NOT ORGANISE INSURANCE PROPERLY IF THEIR LIVES DEPENDED ON IT ABSOLUTE RUBBISH THEY DO NOT DESERVE TO BE IN BUSINESS. AVOID AVOID AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“This company has to be the worst ever dont use them I...”

Written on: 25/03/2015 by Cardenaspq192 (1 review written)

This company has to be the worst ever dont use them I was only insured with them them for a month what a nightmare and that's understatement was harassed by phone then they wanted more money customer service what a joke wouldn't use them for free and I think they give your details to every other mothering idiot… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS BROKER”

Written on: 19/03/2015 by Kev123456 (1 review written)

Cancelled my insurance 4 months in and had nearly £400 in charges plus 30 days to go back to my account!! They clearly make a living off charges and have no customer care whatsoever… Read Full Review

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★★★★☆

“Third renewal .”

Written on: 15/03/2015 by piranz (1 review written)

We have always found them courteous and knowledgeable to date and always check our renewal as your car should only be insured for the maximum amount they will pay !The essentials we require are included as when you have an accident its so involved now so legal protection takes care of any probs as never straight forward to make a claim . Just writing this on a Sunday waiting for phone line to open @ 10am so we can accept the loyalty discount !Our renewal was based on last valuation but a call… Read Full Review

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★☆☆☆☆

“£55.00 cancellation fee within 14 day cooling off period”

Written on: 13/03/2015 by Marissa1969 (1 review written)

I was not happy with the company they insured me with and even though the insurance policy had five days before it became effective,they still charged me a £55.00 cancellation fee,it felt like the £55.00 fee was being used to continue with a policy i wasn't happy with,BE AWARE when purchasing online because they will hold you to the £55.00 cancellation fee even if you are not happy with the company they place your insurance with.NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 05/03/2015

Was thinking of taking out insurance with these people. Was still looking at the terms of the policy when they called me. As I was unsure what some of the statements in the policy outline meant I asked for clarification. The person that I was talking to couldn't answer the questions that I put and had to go off to ask someone else for the answers. If the person that rings me to sell me something cant even answer the questions that are asked then the company is not worth bothering with in my… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 05/03/2015 by krPike307 (1 review written)

What a complete waste of time. You answer all the questions then they phone you back to go over all the questions you have previously answered. THIS TOOK LONGER THAN THE INITIAL QUOTE. They charge extortionate fees for cancellation. READ REVIEWS FIRST DONT FOLLOW MY SILL MISTAKE You have to gife a star rating shame otherwise big fat zero… Read Full Review

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★☆☆☆☆

“Horrible customer service do not buy - or regret later”

Written on: 03/03/2015 by Semaji424 (1 review written)

I searched for my car insurance through Moneysupermarket.com say the deal on offer and like an Idiot went ahead and purchased - only after payment I was told that they will not send out insurance documents until they have talked to me to verify the details. I called them went through the stuff - it then transpired that my wife was not on the policy - straight away there was £50 admin fee will be added even though the documents had not been issues - even though they had not looked into the… Read Full Review

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★☆☆☆☆

“Horrible and Untrustworthy”

Written on: 28/02/2015

Having claimed to of sent me several emails (Non of which were in my inbox) they sent me a letter. This letter did not say anything like, excuse me sir, we have notice you may of overlooked this matter please can you get in touch. Instead it said, 'IMPENDING CANCELLATION' and in a very abrupt strongly worded letter stated they would be cancelling my insurance and not to drive. When I called and stated that if I had been on holiday like I should of been then I would of missed this and been… Read Full Review

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★☆☆☆☆

“once you'v paid full amount and taken the policy they...”

Written on: 21/02/2015 by vhRivera301 (1 review written)

once you'v paid full amount and taken the policy they will contact you and charge you about £100 they say admin fee for producing paper work bla bla..........hell. if you have to change address or somthing they will charge you another £100 admin fee only and further price increase. i had 2 weeks negotiation after i bought their online price and tey charged £250 plus since then when i see their company name reminds me that terrible moment. big NOOOOOO rest of my life Their customer… Read Full Review

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★☆☆☆☆

“Beware of applying online!”

Written on: 05/02/2015 by MGBS (1 review written)

I bought my insurance online (back in November 2014). I could not see an option to protect my no claims bonus so I decided to purchase the insurance (as I had just purchased a new car) and phone the company in the morning to confirm my no claims. I was told that they could add no claims protection but that it would cost me an additional £25 admin fee. I told them I would then cancel and take my business elsewhere, as I was within the 14 day cooling off period (within 10 hours!) I was told I… Read Full Review

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★☆☆☆☆

“Ridiculous cancellation fee!!”

Written on: 17/01/2015 by Ariel17 (1 review written)

especially given I had to cancel for medical reasons… Read Full Review

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★☆☆☆☆

“no one works in admin”

Written on: 15/01/2015

Tried all day to get through to admin only to be put on hold for a veru long time in fact could of insured my vehicle elsewhere fior the pruce of the call… Read Full Review

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★☆☆☆☆

“ do not use”

Written on: 06/01/2015 by Prattpo146 (1 review written)

After 3 months we had to cancel the policy and were charged a 90 pounds cancellation fee . Seems they make up their charges and there's nothing we can do. Total rip off even with the fee the numbers dont add up. Wish id have seen this site before using them. Impossible customer services . Do not use not a good word to say about them … Read Full Review

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★☆☆☆☆

“Questionable charges on small van policy. Not good.”

Written on: 12/12/2014 by JohnHuson (2 reviews written)

After three months I moved house in a small village 300 metres away. They charged £40 Broker charge for changing the address and an extra £40 insurance premium stating that the area was more costly! I repeat, 300 metres move in the same quiet Cheshire village. Absurd and questionable charges… Read Full Review

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