Grove & Dean Reviews - www.grove-dean.co.uk

★☆☆☆☆
1.5 / 5
76
12% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Car Insurance No refund”

Written on: 23/09/2016 by Spencer165 (1 review written)

I have a policy with Grove & Dean, A company they used went bust days after using them to insure me, I ring to get help as Ive got a new car arriving & they tell me there is nothing they can do, no refund from Grove & Dean, Not the insurance company or help from Grove & Dean as promised!! I quote what they said in a letter to me word for word, We have been informed that existing Policies with Enterprise Insurance company will remain in force at present. In event of liquidation of the company is… Read Full Review

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★☆☆☆☆

“Nightmare ”

Written on: 06/07/2016 by ggCobb418 (1 review written)

Out of all the insurance companies I have delta with Grove and Dean are at the bottom of the list. The attitude of there employees is disgraceful… Read Full Review

Ajay001's Comment

Written on: 15/07/2016

Same here the absolute pits of a service, backed up by their legal service who are rude, ignorant and unlawfull in their dealings with consumer rights, a company to avoid at all cost, I am glad to have realised this before continuing with the policy, as in the event of an accident I would have stood no chance of a resolution. Avoid avoid avoid this company

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★★★★★

“Saved me 80 pounds ”

Written on: 17/05/2016 by qqHolland67 (1 review written)

Thank you I have been happy with the service grove and Dean provided. They saved me 80 pounds on my policy this year so I appreciate that a lot. I have reccmmended to my mum this year… Read Full Review

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★★★★★

“Car insurance all sorted ”

Written on: 09/05/2016 by Roland320 (1 review written)

Recently insured my Car with Grove & Dean and was very happy with the price and service that I received. Well I have to say what a polite young lady the person I dealt with was, she was very efficient and reassured me that I was correctly covered. It was the first time that I had insured my car using my computer so I was a little unsure that my payment had been received and that everything was OK. Keep up the good work and thank you to her for her help. … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/05/2016 by Gustavok273 (1 review written)

Just want to say do not go with Grove and Dean car insurance. They just do not know how to speak to customers. I remember ringing at the beginning of my time with them and just thinking "maybe that person was having a bad day" but during cancelling over the last week or so I've spoke to 3 people (I have had to pay ridiculous charges for cancelling too, which I understand is contractual but still ridiculous amounts that they ask for). One male who was actually ok, but two females who just do not… Read Full Review

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★☆☆☆☆

“If you are going to ring them, DO NOT use the 0844...”

Written on: 15/04/2016 by SelinaO'Leary (1 review written)

If you are going to ring them, DO NOT use the 0844 number. They make money from these calls, and will keep you on hold as long as possible. I renewed my car insurance with them and it cost me £50.00 in phone calls.......you have been warned!!!… Read Full Review

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★★★★★

“Very satisfied customer”

Written on: 14/04/2016 by McGarryxd66 (1 review written)

Don't know what all the poor reviews are about. I received a great price, excellent service and would highly recommend to friends and family… Read Full Review

Riajeffrey's Comment

Written on: 05/05/2016

Wait until you have to call them for something. Have to make a claim or cancel because of an issue that is out of your control, like a failed MOT. They're pretty good as long as you don't need to contact them.

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★★★★★

“Great quote, good service”

Written on: 12/04/2016 by matthewmaher (3 reviews written)

I have recently insured my classic car with Grove & Dean. The staff seemed to understand what i needed and breakdown cover and legal expenses were included on the policy. I would recommend this service to a friend. … Read Full Review

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★☆☆☆☆

“I want to thank all for your reviews which saved me...”

Written on: 22/03/2016 by Allison301 (1 review written)

I want to thank all for your reviews which saved me from this company… Read Full Review

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★☆☆☆☆

“do not use this insurance company”

Written on: 03/03/2016

I took insurance out with G&D in early December 2015, I tried to cancel when I had found a genuine mistake on my part, but was told it would cost me £50 for using their web site, so I kept it. But now wanted to change my car end feb 16, they told me the insurance company would not cover the new vehicle, albeit the same as I had previous, they said they would give me a new quote which turned out ridiculously high, so I cancelled and they charged me £50 plus 15% of the brokers fee on the… Read Full Review

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★☆☆☆☆

“Wes you are bloody rude. Learn to speak to people ”

Written on: 21/01/2016 by srConnell218 (1 review written)

Rude and no manners. People with manners should be employed… Read Full Review

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★☆☆☆☆

“14 days cooling of period”

Written on: 19/11/2015 by trSheridan140 (1 review written)

I used compare the market to find my mother cheaper car insurance i filled in the information but forgot to put a claim in so i called and told them they wanted to charge £129 extra i said no just cancel it they charged £55 to cancel, my mother is 76 years old can't afford that on a pension… Read Full Review

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★☆☆☆☆

“Dont bother using grove and dean!!!!”

Written on: 16/11/2015 by KamariJohnston (1 review written)

I would stay away from grove and dean. You are better off going on a comparison site. I made the mistake of being with them for the last twelve months and my new cover was going to cost £40 more each month. Pretty steep considering I didn't make a claim. Wont be renewing with them and I recommend you stay away from these rip off merchants… Read Full Review

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★☆☆☆☆

“Beware of Grove Dean Insurance Company”

Written on: 14/11/2015 by tombbmf (1 review written)

do yourself a favour and avoid at all cost… Read Full Review

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★☆☆☆☆

“Do not be fooled by the price with these muppets”

Written on: 04/11/2015

These muppets are unable to provide an online service, it is a broker service being transacted over the internet, you are requested to print and sign proposal forms, after numerous emails, and they bombard you with more emails for other insurance services. Never again, I will stick with the more well known names in future. Beware and do not be fooled by the seemingly competitive price, which will be soon forgotten long after the days of emails to get the policy finalised… Read Full Review

Ajay001's Comment

Written on: 15/07/2016

Totally agree I was charged £55 for cancelling after a mistake, rubbish service, but don't expect go compare to assist as the £55 is the fee for them they will always fall on the side of grove & dean, grove & dean need to investigated for mall practice

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Carterma's Comment

Written on: 15/07/2016

Same here for a mid term vehicle change, either that or the same charge for a cancellation. Scandalous!

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★☆☆☆☆

“TAKES BAD TO A NEW LOW ”

Written on: 20/09/2015 by bluemax1 (1 review written)

got insurance quotes from compare the market. these hoods was one of cheapest quotes, filled the details in, they called me back, all was ok, then another call back, they wanted query a few things, seems they not suitable, so told them for get it, not willing to go through with it. well thought all was well, got a bank statement . they had taken my money anyway, they where told not to, have now reported as fraud to my bank and waiting an outcome. not letting them away with it… Read Full Review

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★☆☆☆☆

“Grove and Dean / Performance Direct is the name of...”

Written on: 08/09/2015 by ksiddiqi (1 review written)

Grove and Dean / Performance Direct is the name of same fraudster company, be ware not to do any deal with them, I bought my car insurance on line from them through money supermarket.com, they have a dodgy website which probably miss select your selection at the final stages, later on the customer service personnel call you and tell you to increase your premium in order to go ahead with the policy or to charge a similar amount to cancel the policy. The customer service staff is not polite,they… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 28/08/2015 by ShannonHiggins (1 review written)

I would give this company zero stars however there isn't the function for that. This company is waiting to apply as many additional charges as they can to you. Don't take insurance out with them or any of their other products as they will sting you with rising prices and extortionate cancellation fees. I and my partner had bought car insurance with this company for a good price - but were called the next day to say that grove and dean believe our car is parked in a public car park. This is not… Read Full Review

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★☆☆☆☆

“Be wary !”

Written on: 24/08/2015 by KierraBentley (1 review written)

I would never use this company again. I went with them after getting a good price through a compare website but have ended up paying a lot more as THEY WILL get you with extra charges. Be very wary. I hadn't noticed that the quote said twin cab instead of single cab for my pick up and once I had paid, I immediately got a call pointing it out and was told it would be over £100 more - £50 extra for an admin charge to change the detail even though no documents had been issued and also an extra… Read Full Review

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★☆☆☆☆

“I took out Car Insurance with Grove and Dean at around...”

Written on: 19/08/2015 by AW15 (1 review written)

I took out Car Insurance with Grove and Dean at around 9pm on 18/08/2015. I was given a call on 19/08/2015 at 9.15am in the morning to verify my details. I selected on the policy that I park my vehicle on my drive which is the truth. Grove & Dean is disputing this and has come to their own conclusion that the space outside my house is classed as a car park. I don't know how they came to this conclusion considering that there is only 1 space outside of my house to park 1 vehicle. I believe… Read Full Review

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