Grove & Dean Reviews - www.grove-dean.co.uk

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★★☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Absolute rubbish”

Written on: 09/09/2014 by Brodie405 (1 review written)

I have never been spoken to so rudely or dismissed and lied to by so many people. I have been trying to deal with a claim and get a courtesy car since Saturday when someone ran into the back of my car and injured me. You get passed from pillar to post, there are so many different company names involved I have no idea who I have been speaking to half the time. The first time I rang, the girl who answered the phone told me she couldn't deal with me because her system was down, this was after my… Read Full Review

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★☆☆☆☆

“never buy from them”

Written on: 30/07/2014 by Carverzw188 (1 review written)

bought policy from them for a van.paid deposit of 190 pounds and in three weeks time received a call to pay another 160 pounds for mistake i made between offence and conviction dates, so to swap them in placea charged me 160 pounds as 14 days period passed. if i would like to cancel policy i am not going to receive my deposit back ever. they left me with no choice.so they added 160 to my anual premium. have read other reviews so they do that to everyone. horrible experience… Read Full Review

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★☆☆☆☆

“Scamming scums!!!”

Written on: 19/06/2014 by Kathrynl395 (1 review written)

Paid just over £800 for car insurance for me and my son as side driver. They called me back within the hour to verify details. Everything was correct. They said seeing as though my son would be driving the car more the insurance would be over £2000!!!!!! What difference does that make? I paid to have him insured so what's the problem!? They also knew this when I booked online so why wasn't I given the correct quote? Anyway they charged £55 to cancel! Just waiting for the refund. Very bad… Read Full Review

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★☆☆☆☆

“We took out van ins. over a month ago and have had a...”

Written on: 17/06/2014 by Meadowshv208 (1 review written)

We took out van ins. over a month ago and have had a least 3 unbelievably rude phone calls a day since. They have repeatedly demanded photocopies of driving licences, which I have sent in 3 times and were lost every time until I sent 3 copies in separate envelopes all at once recorded. Then they got our address wrong. When I rang to correct them, I was told that any change mid term incurs a £65 charge! What is most annoying is to be constantly rung by different idiots and having to explain the… Read Full Review

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★★★★☆

“thank you!”

Written on: 15/06/2014 by Harding67 (1 review written)

just renewed my policy for the 3rd year, Good price with lots of extras included free of charge. Legal expenses and full breakdown recovery. I did find cheaper but when you include all the extras they seem very competitive. Always found staff friendly, so I'm sticking with them… Read Full Review

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★★★★★

“Excellent policy”

Written on: 09/06/2014

A great policy purchased including breakdown and legals cover and it wasn't expensive… Read Full Review

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★☆☆☆☆

“Grove and Dean Insurance "another Rip off insurance shark"”

Written on: 05/06/2014 by Mike048 (6 reviews written)

I arranged insurance for my motorcycle on-line for tomorrow and got a call back as required by Grove and Dean insurance today.I was charged admin fee £25 for not mentioning that I have a history claim for vandalism to my car 3 years ago which wasn't my fault.My motorcycle policy doesn't start until tomorrow and i mentioned it today when i spoke to an advisor but it isn't for motorcycle furthermore they've have a data base with ABI to easily get this information before issuing insurance! I… Read Full Review

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★☆☆☆☆

“stay clear”

Written on: 04/06/2014 by MarcosLowe (1 review written)

taken insurance out with these on the 30/05/2014 after phone call after phone call and getting cut off,sent many emails no decent reply after 4 days still not on the insurance data base ,,i rang to cancel and was told £50 cancelation fee even though its with in 14 days just be aware they are robbing everyone… Read Full Review

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★☆☆☆☆

“BAD”

Written on: 24/05/2014 by Orrwm47 (1 review written)

I took out car insurance and paid my 70 quid deposit. Then my mobile phone broke. Because I couldnt speak to them 'urgently' to 'validate' my details - what is this about, no other insurer does this.. and even though I emailed them several times explaining my phone had broken and begging them not to cancel my policy, they did. They cancelled it. And kept all of my deposit. Complete and utter t**ssers. Don't go there… Read Full Review

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★☆☆☆☆

“Grove & Dean Motorcycle insurance, stay well clear ”

Written on: 12/05/2014 by Edenm498 (1 review written)

I went on line and filled out the normal insurance forms for my Bike insurance. Paid the amount then received an email saying "Thank you but please phone Grove and dean Urgently". This was to confirm my details but I had already paid on line only to then to be told they are £50 cancelation fees AFTER I HAVE READ THE TERMS AND CONDITIONS they will be sending me via email. The cooling of period is 14 days but was also told even if I did cancel they is a £55 admin charge and an insurance company… Read Full Review

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★★★★☆

“Efficient car insurance renewal - no complaints whatsoever”

Written on: 24/04/2014

I have used Grove & Dean for the past couple of years,and contrary to most of the comments on here, I have received excellent customer service and have insured my Lotus through their car insurance and would not hesitate to recommend them. Remember most people fail to take the time to praise in a review and only review when something has gone wrong for them. So make your own mind up and don't dismiss them on account of other reviews… Read Full Review

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Bunbun's Comment

Written on: 13/05/2014

I used Grove and dean for the first time and my comments are in relation to the way they practice.
Being charged £50 admin fee AND an insurance fee IRO £30+ is not a cooling of period but more akin to "cancel and we will clobber you financially" .

We are now in a situation insofar as accepting a quote and paying on line then to be told on the phone later that the charges are what they are yet they are not up front on the charges when you fill in the on line form.

The practice of filling in an on line form then having to phone grove and dean the sending a copy of your licence then a copy of your NCD is a bit of a farce as they have EVRY PERSONS driving details and insurance history on hand.

I have no choice but to wait until my insurance runs out and then I have to cancel the insurance in the 30 days before it ends or they will keep insuring me even though I do not want that to be the case.

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★☆☆☆☆

“DO NOT USE!!!!!”

Written on: 31/03/2014 by Steveoo82 (1 review written)

After spending 55 minutes waiting for a customer service person to answer - he cuts me off then after calling again and being on hold for another 43 minutes to hear "Hello - wait a minute" - he cuts me off. I ring AGAIN to be waiting for 28 minutes only then to be told "customer service is closed". - DO NOT USE, VERY AGGRESSIVE, NO CUSTOMER CARE - DONT USE!!!!!!! NO STARS!!!… Read Full Review

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★☆☆☆☆

“Incompetent, rude and shifty company”

Written on: 08/01/2014

Sold us a policy which we almost immediately discovered was missold due to the incompetence of their employee. However, they have charged us some £80 to cancel the policy which was not worth the paper it was written on had we driven under it. They will not provide a transcript of the call (which will implicate them totally) without us paying them a further £25!!! DO NOT GIVE THEM YOUR BUSINESS. We have to go through their complaints process though I hold out no hope of a resolution and… Read Full Review

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★☆☆☆☆

“RIP OFF COMPANY”

Written on: 04/01/2014

My wife purchased a policy with Grove and Dean which was well priced, we filled out all the relevant fields and thought that's it..... we got a phone call to confirm details and they had my wife down as full time so I said no she is part time, the caller then said because there was an alteration it will cost us £25.00 for the alteration. I said it the policy was only an hour old but they would not budge. We had to pay as it would of cost £55.00 to cancel.. very convenient... This company is… Read Full Review

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★☆☆☆☆

“INCOMPETENT AND UNINTERESTED”

Written on: 30/12/2013 by Abusedbygrovendean (1 review written)

AVOID THIS COMPANY AT ALL COSTS!!!!! They have the worst customer service I have ever come across and I am a patient guy. I did all the phoning, they cut me off and didn't phone back, they made me process my details FOUR times. I couldn't cancel as they wanted to hit me a £50-00 pound instant 'admin fee' from the 1st phone call. I paid upfront in cash, BIG MISTAKE! I just pray I wont have to claim one day. I just know they will shaft me. If you doubt this review just Google their business name… Read Full Review

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★☆☆☆☆

“insurance brookers”

Written on: 01/10/2013

they are very professional at ripping you of on the thirtenth day when they ask for more money than the first quote they give you giving you no time to change your mind PEOPLE DO NOT USE THEM. … Read Full Review

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★☆☆☆☆

“shocking service ”

Written on: 11/09/2013 by Caroline45edwards (1 review written)

I purchased a car insurance and thought family broker excellent service was I wrong after I paid my insurance they were paid commission which I understand but after cancelling my policy with the first month they charge me £50 cancellation fee which they told me about at time of taking car insurance then have now taken another £21 from me for Loss I commission of which they haven't lost any because I already paid there commission and my car insurance in full when I started policy so my advise… Read Full Review

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★☆☆☆☆

“Trying to catch you out”

Written on: 23/08/2013

I have found many other people have have similar experiences. Pity I didn't check before. The confirmation process is as if they are trying to catch you out. A small mistake that wouldn't affect premiums with anyone else meant that I was subsequently refused insurance, and only given a partial refund. Keep well clear. … Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 13/08/2013 by pribbo (1 review written)

Last year I took insurance out with Grove and Dean for the first time. A few months later I received a letter from the DVLA saying that my car was uninsured. A call to Grove and Dean sorted the situation out. I decided to renew with them this year as I believed this error to be a one-off. However, my car is once again showing up as uninsured on the AskMID database despite having renewed my insurance almost 2 weeks ago, so it looks like the same is happening again. I have called Grove and Dean… Read Full Review

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★★★★☆

“Fine”

Written on: 16/07/2013

I was asked to write a review. Grove and Dean sorted out my insurance and, so far, service has been very good. They were helpful and seemed to know their stuff. I really can't get too excited about insurance so I'm not sure what else I can say. Would I recommend them. Yes but, from what I can see of other reviews here it will pay you to get your facts straight when filling in the forms… Read Full Review

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Pribbo's Comment

Written on: 13/08/2013

The problem is Grove and Dean didn't get the facts straight. On my last set of policy docs there was a lot of information that differed from the information I gave to them. My car is also still showing up as uninsured on the AskMID database despite having renewed my insurance almost 2 weeks ago. The same happened last year and I actually received a letter from the DVLA saying that my car was uninsured. I thought this was just a one-off so I decided to renew with Grove and Dean, but it looks like the same is happening again. I'm working to resolve the situation but I certainly won't be renewing with them in the future.

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Bunbun's Comment

Written on: 12/05/2014

Who asked you to review Grove and Dean?

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