Grove & Dean Reviews - www.grove-dean.co.uk

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★☆☆☆☆
1.4 / 5
11% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“This company has to be the worst ever dont use them I...”

Written on: 25/03/2015 by Cardenaspq192 (1 review written)

This company has to be the worst ever dont use them I was only insured with them them for a month what a nightmare and that's understatement was harassed by phone then they wanted more money customer service what a joke wouldn't use them for free and I think they give your details to every other mothering idiot… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS BROKER”

Written on: 19/03/2015 by Kev123456 (1 review written)

Cancelled my insurance 4 months in and had nearly £400 in charges plus 30 days to go back to my account!! They clearly make a living off charges and have no customer care whatsoever… Read Full Review

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★★★★☆

“Third renewal .”

Written on: 15/03/2015 by piranz (1 review written)

We have always found them courteous and knowledgeable to date and always check our renewal as your car should only be insured for the maximum amount they will pay !The essentials we require are included as when you have an accident its so involved now so legal protection takes care of any probs as never straight forward to make a claim . Just writing this on a Sunday waiting for phone line to open @ 10am so we can accept the loyalty discount !Our renewal was based on last valuation but a call… Read Full Review

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★☆☆☆☆

“£55.00 cancellation fee within 14 day cooling off period”

Written on: 13/03/2015 by Marissa1969 (1 review written)

I was not happy with the company they insured me with and even though the insurance policy had five days before it became effective,they still charged me a £55.00 cancellation fee,it felt like the £55.00 fee was being used to continue with a policy i wasn't happy with,BE AWARE when purchasing online because they will hold you to the £55.00 cancellation fee even if you are not happy with the company they place your insurance with.NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 05/03/2015

Was thinking of taking out insurance with these people. Was still looking at the terms of the policy when they called me. As I was unsure what some of the statements in the policy outline meant I asked for clarification. The person that I was talking to couldn't answer the questions that I put and had to go off to ask someone else for the answers. If the person that rings me to sell me something cant even answer the questions that are asked then the company is not worth bothering with in my… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 05/03/2015 by krPike307 (1 review written)

What a complete waste of time. You answer all the questions then they phone you back to go over all the questions you have previously answered. THIS TOOK LONGER THAN THE INITIAL QUOTE. They charge extortionate fees for cancellation. READ REVIEWS FIRST DONT FOLLOW MY SILL MISTAKE You have to gife a star rating shame otherwise big fat zero… Read Full Review

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★☆☆☆☆

“Horrible customer service do not buy - or regret later”

Written on: 03/03/2015 by Semaji424 (1 review written)

I searched for my car insurance through Moneysupermarket.com say the deal on offer and like an Idiot went ahead and purchased - only after payment I was told that they will not send out insurance documents until they have talked to me to verify the details. I called them went through the stuff - it then transpired that my wife was not on the policy - straight away there was £50 admin fee will be added even though the documents had not been issues - even though they had not looked into the… Read Full Review

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★☆☆☆☆

“Horrible and Untrustworthy”

Written on: 28/02/2015

Having claimed to of sent me several emails (Non of which were in my inbox) they sent me a letter. This letter did not say anything like, excuse me sir, we have notice you may of overlooked this matter please can you get in touch. Instead it said, 'IMPENDING CANCELLATION' and in a very abrupt strongly worded letter stated they would be cancelling my insurance and not to drive. When I called and stated that if I had been on holiday like I should of been then I would of missed this and been… Read Full Review

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★☆☆☆☆

“once you'v paid full amount and taken the policy they...”

Written on: 21/02/2015 by vhRivera301 (1 review written)

once you'v paid full amount and taken the policy they will contact you and charge you about £100 they say admin fee for producing paper work bla bla..........hell. if you have to change address or somthing they will charge you another £100 admin fee only and further price increase. i had 2 weeks negotiation after i bought their online price and tey charged £250 plus since then when i see their company name reminds me that terrible moment. big NOOOOOO rest of my life Their customer… Read Full Review

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★☆☆☆☆

“Beware of applying online!”

Written on: 05/02/2015 by MGBS (1 review written)

I bought my insurance online (back in November 2014). I could not see an option to protect my no claims bonus so I decided to purchase the insurance (as I had just purchased a new car) and phone the company in the morning to confirm my no claims. I was told that they could add no claims protection but that it would cost me an additional £25 admin fee. I told them I would then cancel and take my business elsewhere, as I was within the 14 day cooling off period (within 10 hours!) I was told I… Read Full Review

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★☆☆☆☆

“Ridiculous cancellation fee!!”

Written on: 17/01/2015 by Ariel17 (1 review written)

especially given I had to cancel for medical reasons… Read Full Review

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★☆☆☆☆

“no one works in admin”

Written on: 15/01/2015

Tried all day to get through to admin only to be put on hold for a veru long time in fact could of insured my vehicle elsewhere fior the pruce of the call… Read Full Review

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★☆☆☆☆

“ do not use”

Written on: 06/01/2015 by Prattpo146 (1 review written)

After 3 months we had to cancel the policy and were charged a 90 pounds cancellation fee . Seems they make up their charges and there's nothing we can do. Total rip off even with the fee the numbers dont add up. Wish id have seen this site before using them. Impossible customer services . Do not use not a good word to say about them … Read Full Review

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★☆☆☆☆

“Questionable charges on small van policy. Not good.”

Written on: 12/12/2014 by JohnHuson (2 reviews written)

After three months I moved house in a small village 300 metres away. They charged £40 Broker charge for changing the address and an extra £40 insurance premium stating that the area was more costly! I repeat, 300 metres move in the same quiet Cheshire village. Absurd and questionable charges… Read Full Review

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★☆☆☆☆

“Won't refund insurance after sale of car.”

Written on: 27/11/2014 by jazzpootle (1 review written)

I took out insurance with Grove and Dean to cover a car that I wanted to sell. The car sold very quickly and I wrote to Grove and Dean for a refund via email. I was told to phone them because they wouldn't accept an email request for a cancellation of the policy. However, when I called the phone wasn't picked up for long periods meaning I had to hang up to go back to my own work. I wrote a letter and posted it over two months ago and I haven't heard back from them. The next step is to contact… Read Full Review

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★☆☆☆☆

“harrasment on the phone”

Written on: 14/11/2014 by bernard500 (2 reviews written)

I went onto tiger website and asked for no calls got emails and calls from these within 10 mins of calls even though i asked these people not to call me man on the phone was rude and agrogant asked for a manager to call they never did if thats the level of service do not use be aware.... Also do not use tigar insurence website you will be bombarded with calls and dont forget they also preform unwanted credit checks on you credit file. summed up rude agrogant and unpleasent to do business with… Read Full Review

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★☆☆☆☆

“Robbed”

Written on: 04/11/2014 by adrienne1985 (1 review written)

I got insurance through confused as the quote from this company was very reasonable. They took the money out very quickly and when they asked me to phone to confirm details, the smallest of detail changed the price by £200, so I asked to cancel it and was then charged 55 cancellation fee (2 weeks before my insurance was even due). I feel robbed. Very unhelpful on the phone, they sound as if they are half asleep. Thanks for nothing!… Read Full Review

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★★★☆☆

“Be careful with choices”

Written on: 29/10/2014

Took out moped insurance online via Money Supermarket. Under bike usage I Selected SD & P as my son is 16 years old and does not work. He attends school. Had to ring them to confirm the policy before it was implemented ( 2 hours later) and was informed that I had selected the wrong category and that travel to school, college or university was infact commuting. they wanted to charge me an extra £50 admin fee for amending the policy and an additional premium. I disputed this and was offered a… Read Full Review

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★☆☆☆☆

“£69.04 Cancellation Fee”

Written on: 28/10/2014 by ian191 (5 reviews written)

I was charged just over 230 pounds for my car policy (happy days so I thought) I changed my car 4 months into my policy and they wanted an extra 270 pounds (Not even competitive) when you consider my new policy is now 247 pounds for the year. So I cancelled Grove and Dean and started again and there cancellation fee is now £69.04 Customer service is terrible… Read Full Review

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★☆☆☆☆

“Disgusted!!!!!!! Robbing scumbags ”

Written on: 21/10/2014 by Helen1987 (1 review written)

Really am disgusted with this company, I'm so upset, took my money, then tell me they misquoted me because I have two jobs after they took my money and now telling me I have to pay 50 pound admin fee after being insuranced only a week with them never again will I be going back to this insurance ,staff were rude and didn't help in any way now have to wait for refund off them to get insurance with another company so now I'm without a car and need to get to work!!!!!!!!!… Read Full Review

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