Very disappointed

Devitt Insurance Services - devittinsurance.com
★★★★☆
4.2
83.0% of users recommend this
  • Customer service

  • Value For Money

ArielSloan's review of Devitt Insurance Services - devittinsurance.com

“Very disappointed ”

★★☆☆☆

written by ArielSloan on 28/03/2017

I have been using Devitt for many years , since 1999 and they have always been great. Until my most recent renewal. The quote came back almost three times higher than the prior year with no change in vehicle or circumstance. I questioned it but they gave a stock answer. For the new insurance I had to provide various documentation which I didn immediately. But they kept chasing me 3 times for it and I sent it three times in the end. I called them once in this process and despite being told they would call me if more info was required they did not they just sent another email asking for same again. On top of all of this I had to ask 3 times for a copy of my roadside assistance certificate. Very poor service and products.

  • No

    Have you made a claim?

  • Customer service

  • Value For Money

Devittinsurance's Comment

Written on: 03/04/2017

Hi,

We are very sorry to hear that you are disappointed with the service you've received from ourselves and would like to have the opportunity to restore your trust in us. We have emailed you directly and would appreciate it if you could please get in touch so that we can address the issue.

Many thanks,

Georgina

Reply to this comment
Was this review helpful? 0 0