Rip off merchants

SoManyBikes.com - www.somanybikes.com
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clarkie990's review of SoManyBikes.com - www.somanybikes.com

“Rip off merchants”

★☆☆☆☆

written by clarkie990 on 23/07/2015

My feedback, largely, is I was left somewhat disappointed in the suggested value offered for my Honda Fireblade as a part exchange against another bike SMB were selling. My bike is an excellent condition, 2000 Blade with 4,400 miles on the clock (full details were passed over the telephone). I was offered £1,500 as a part-ex deal. Whilst I appreciate they are a business, not a charity, at the time this offer was made they were selling another Blade of the same model, with 30,000 miles for £2,950 (approx) and are currently selling a Blade without a fairing, 28k miles for £2,500. (At present, another dealer is advertising a similar mileage/condition bike to mine for just under £5,000)

I feel that the offer I was made for my bike was little short of derisory, notwithstanding the fact that I assume SMB would have also been making a profit on the bike I was interested in purchasing as well.

I have subsequently noted that the bike I was interested in was advertsied as having 2994 miles on the clock, but is now amended to having 10,000 miles. Overall, really disappointing. The accuracy of adverts has got to be made out when so much business is attracted on-line.

Staff were polite when speaking to me on the telephone, but dismissive when I said their valuation was not remotely appropriate.

I have purchased a bike from elsewhere and won't be returning/recommending SMB given my experience.

  • How wide is the range of bikes available?

  • Customer service

  • Value For Money

Somanybikes's Response to clarkie990's Review

Written on: 20/06/2016

Firstly clarkie, I will like to thank you for your kind words "Staff were polite when speaking to me on the telephone" and we apologise you feel the part exchange valuation was less then you had anticipated, there are many factors that effects a vehicles valuation, age, mileage, overall condition, how many we have in stock etc etc and there is always human error, as it may seem to be on this occasion all be it I have not got the condition reports in front of me to confirm.

With our online advertising we check daily and audit monthly over the years we have found this to be essential and it seems on this occasion it was corrected. we are very grateful you have taken the time to give us your feedback and if you was to give us a 2nd opportunity to help you, give me Gc a call I will assist you personally.

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