Very poor after sales service

East Midlands Superbikes Ltd - www.eastmidlandsuperbikes.co.uk
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Alvec1's review of East Midlands Superbikes Ltd - www.eastmidlandsuperbikes.co.uk

“Very poor after sales service”

★★☆☆☆

written by Alvec1 on 20/05/2014

I bought a 2003 deauville, in February 2014 and the staff could not have been more helpful. Three days after the warranty had expired the bike developed a serious fault. RAC diagnosed head gasket failure. Called to ask for advice 'manager' was rude and obnoxious, rubbishing report by RAC, and commenting that if I wasn't able to get the bike to them then. I should stop calling them.
Overall an example of unbelievably bad customer service. If indeed it is a head gasket failure then they have just done themselves out of at least £1000 of business, not including servicing and a possible bike upgrade in the next 18 months

  • Honda Deauville NT650

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Richard.phillip1's Response to Alvec1's Review

Written on: 02/06/2014

same here m8 fine when they what your money after sales is very poor

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