NEGATIVE

★★★★☆
4.0 / 5
77% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of i:protectinsurance iprotectinsurance.co.uk

★★☆☆☆

“NEGATIVE”

Written on: 17/02/2012

once you take cover online you will find it very difficult to talk to anyone if you want to make a CLAIM. the line is constantly ENGAGED, when you request a call back you do not get ONE. very very poor service

  • Currently Claiming

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  • Unemployment

    Type of cover

  • Customer Service

  • Value For Money

Guest's Comment

Written on: 03/04/2012

No one could answer the phones at i:protect for most of the day when this comment was posted solely due to a major power failure affecting the centre of Winchester. The power surge created when the electricity was severed disrupted all telephone systems. It took hours for engineers to restore the full telephone service even when the power was reconnected. For the record I:protect answer 5 percent of calls within 5 seconds and over 90 percent of calls within 20 seconds. The company issued an apology and notice on their website. A blog apology and request was made for the person leaving this anonymous comment to contact i:protect. The company can only repeat the apology and request to the person concerned to get in touch.

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