CCR Loan refund - Could this be stalled any longer

After the announcement, in Dec 12, that The Rock had fluffed the wordings on its statements to account holders with loans attached to their mortgage. I was straight on to the NRAM website for advice on what to do next.

'Do nothing' it stated. 'We will write to ex customers whose mortgages have been redeemed in due course'.

Well, no surprise that by March I had heard nothing.

Cue a call to the supplied call centre number and was advised if unhappy with the the length of time taken I should write in.

Severeal months later and no response. Another call to the help-line. The outcome? They are currently only reveiwing existing account!! I held an account with NR for over 10 years, Thanks very much.

Any way, July and we get a letter confirming we may be entitled to 'redress'. Within 28 days we will confirm the amount and send a cheque.

6 weeks pass and nothing. Call them and its 28 working days (strange but true) and at that stage they will only be sending a letter. Only after another 28 (working days?!) have passed will we get the cheque.

This is flagrant 'lets keep the money in our accounts as long as possible' behaviour.

SCUM!!