Building Survey not booked

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NatWest Mortgage www.natwest.com
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roreilly's review of NatWest Mortgage www.natwest.com

“Building Survey not booked”

★☆☆☆☆

written by roreilly on 22/05/2015

We paid for a building survey with Natwest which we understood had been booked in and done. I enquiries after 2 weeks why we had not received the report and was told it must be in the post. Another week later I called again to find that they had only instructed a valuation rather than a survey. I was told it would be sorted- NO APOLOGY. Three days later I called Legal and General to follow up and was told there was a stop on the survey. Eventually it has been instructed and may take up to 10 days to book in. Five weeks later- PATHETIC!!! I have been told countless lies by irresponsible and careless staff.

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