Incompetent & disorganised

“Incompetent and disorganised”

Written on: 15/06/2012

I have never dealt with such an incompetent company!!!! No communication between their own staff, with inconsistent and incorrect letters being sent out! Call centre staff tell us something different every time we call and getting through to a manager has been almost impossible when we work 9-5 hours!!! We were even advised we would have to wait 2 days for a manager call back at one point, absolutely disgusting service! Even our formal complaint, in writing, has been ignored!! As soon as practiaclly possible we will be transferring to another company. Such a simple request of a transfer of equity is clearly beyond their remit!!!!