Written on: 12/10/2012
We have had our Mortgage with DBS for several years, in my opinion their staff have always appeared clue-less. Even a basic task such as paying our mortgage with cash in the branch seems to difficult for them, we have to repeatedly tell them the amount, they have to count several times, often miscounting and hardly ever know what change to give. We also often get nonsense (and incredibly long winded) letters referring wrongly to payments late or amounts incorrect, sometimes several from an arrears team who clearly look to make work even when what they are writing is incorrect (and they admit it on the phone but never write to correct or apologise.
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