New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★★☆
3.5 / 5
68
66% of users recommend this
  • Value For Money

Media Gallery for New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“FASTEST MORTGAGE IN THE MIDLANDS”

Written on: 02/12/2016 by SamRob567 (1 review written)

We are first time buyers and saw a property we liked on line - it was a New Build on an new estate about 1 mile from where we lived - we went to view this property on the 30/10/16. Spoke to an advisor on the phone after we had paid the reservation fee - from New Homes Helpline who advised us that the next step would be for the Mortgage advisor to come to our home to go through the application - this was arranged for the 14/11/16. The Mortgage Advisor guided us through our application which… Read Full Review

Report this review
★★★★★

“They made it special,easy,clear but they made it...”

Written on: 30/11/2016 by Vision85 (1 review written)

As first time buyers we had no idea where we needed to start. We looked and fell in love with a new build, we were put in touch with new homes group and what a journey but we got there in the end. This wouldn't have been possible without them and their dedication to our case, but more so without 2 staff members in particular that moved earth to get our mortgage offer. Happiest day ever now we just have to wait for our dream home to be built. They made it easy (business owners will know how… Read Full Review

Report this review
★★★★★

“High levels of customer service”

Written on: 23/11/2016 by V.Sheppard (1 review written)

As a lifetime customer of TNHG, I was very happy with the high level of customer service which I received on selling my first home for another new build. Our mortgage application she ensured that she kept in contact with me almost every day, even if that was to say that there was no update yet; as we all know, selling/buying a house is a stressful period and these updates were very much appreciated. I would recommend TNHG for their customer service alone as have been very happy for the entire… Read Full Review

Report this review
★★★★★

“Made the whole process easy”

Written on: 19/11/2016 by Jadey2015 (1 review written)

I cannot praise new homes enough. 10/10. Buying your first home is a very daunting experience but with the right team of people around you it can be surprisingly easy. From the first person we spoke to right up to the last e-mail we received the whole team at new homes treated us so well and we're always clear in what the next steps were going to be. They sorted out everything- even the things we were expecting to do ourselves. We took the option to pay what has to be said is a very fair price… Read Full Review

Report this review
★★★★★

“Fantastic service”

Written on: 30/10/2016 by Staylord (1 review written)

We received brilliant service from the outset from new homes, the helpline were great and the mortgage advisor that came out was brilliant. She searched for the best deal for our circumstances and was friendly and informative and made sure we understood perfectly. I honestly cannot think of any faults in the service and would highly recommend it to anybody. We decided to take the lifetime service from new homes and have piece of mind that next time we want to shop around for our mortgage we… Read Full Review

Report this review
★★★★☆

“Excellent from start to finish”

Written on: 24/10/2016 by emmamclauchlan (1 review written)

The New Homes Group have provided an excellent service from start to finish. All staff we dealt with were all very friendly, knowledgeable and supportive, from transferring from team to team through different stages of the process, communication was not lost and we were kept informed throughout. Those who were involved in our process, made becoming first time buyers stress free and actually quite exciting! The information we received was clear to understand and was provided via email so we… Read Full Review

Report this review
★★★★☆

“Good Service Thanks ”

Written on: 23/10/2016 by Crystalj280 (1 review written)

The telephone staff were knowledgeable and swift to carry out the necessary checks and keep us informed of the progress of our initial checks. The mortgage advisor who visited us was very flexible with the request by us of an anti-social time of our appointment. She was friendly, approachable and knowledgeable and explained clearly the products and services available to us and those which they recommended. When queries came back from our help to buy application, she was swift to address them… Read Full Review

Report this review
★★☆☆☆

“Great service but lies to at application about fees! ”

Written on: 19/10/2016 by Ross478 (1 review written)

We started our application over the phone and were advised that an advisor would need to attend our house. He arrived and proceeded to go through all the options. Then said we needed to pay £399 for their services even though they collect the money from the mortgage broker as well! Told there was no other way. Had to pay the fee only to find out that they can do it fee free as per the neighbour that I spoke to and used the service! Thy also recommended home insurance that was way over… Read Full Review

Report this review
★★★★☆

“100% recommend new homes ”

Written on: 29/09/2016 by roHenderson233 (1 review written)

After a very difficult year for myself and my partner trying to get on the property ladder new homes especially a big shout out for the agent in her efforts for getting all details correct and very precise in her work manor at chasing and getting information. On a whole us getting our new place is all down to the efforts from new homes getting everything right where other advisors from a different company failed the aka you very much and will be speaking with you soon on our future purchases… Read Full Review

Report this review
★★★★☆

“Definately UK's leading mortgage brokers”

Written on: 29/09/2016 by lozzh (1 review written)

Thank you to everyone that I have spoken to at New Homes Mortgage Helpline and for dealing with my mortgage and life insurance in such a professional and speedy manner. For me the world of finance is a minefield and everyone I spoke to said they were experts but failed to deliver until I spoke to the staff at New Homes Mortgage Helpline after being recommended by someone at Wilson Homes. I would certainly recommend anyone needing a mortgage speak to these guys… Read Full Review

Report this review
★★★★★

“The Negative Reviews Were Wrong - Very Friendly and...”

Written on: 28/09/2016 by Louiseorio (1 review written)

I was dubious about using The New Homes Group. We were first time buyers and therefore not clued up on the process. I was suspicious as our house builder recommended TNHG to us and, thinking there may be a conflict of interest, I took to the net to research them. I found many negative comments and reviews which of course made me more suspicious. It so happened that the requirements of the application meant we could not proceed with TNHG in April. I decided to go direct to the Halifax who could… Read Full Review

Report this review
★★★★★

“The service was amazing. ”

Written on: 28/09/2016 by 2McCoy (1 review written)

Great service. Professional and fast. Always keeping me updated with progress. Great to work with… Read Full Review

Report this review
★★★★★

“Very smooth process”

Written on: 27/09/2016 by Norris71 (1 review written)

Found a Bellway home that we loved and was recommended these guys. Adviser came to our home. Our mortgage application was processed without any delays. Office contact was very helpful and kept us updated with progress until our mortgage offer was issued. All very smooth and simple. Many thanks… Read Full Review

Report this review
★★★★☆

“Good service thank you”

Written on: 14/09/2016 by MarkP12 (1 review written)

I have recently dealt with this company to buy my next property. Lots of questions upfront and an in depth meeting at home but after that the application was made the following day as promised and except for a few queries from the bank (which were swiftly dealt with) I had my mortgage approved in good time. Feedback to me and my builder was good and I was pleased that my adviser was also able to offer me advice about life insurance too. I did not find this service pushy at all but sensible… Read Full Review

Report this review
★★★★★

“Thank you”

Written on: 08/09/2016 by JerryPowell1968 (1 review written)

Thanks for helping me find the mortgage. She was fantastic and went above and beyond to help chase up the lender. They have been fantastic. They are good at supporting you and communication is second to none… Read Full Review

Report this review
★☆☆☆☆

“Terrible company”

Written on: 10/08/2016 by Van307 (1 review written)

Have such a high staff turn over and terrible constantly changing structure that means the client is constantly shifted between consultants and admin. The company is more concerned about selling you insurance than sorting out your mortgage. Total mis-selling culture. Managers do not help to solve problems… Read Full Review

Report this review
★☆☆☆☆

“Awful”

Written on: 28/07/2016 by Gpie88 (1 review written)

Absolutely awful service received from these guys. Should have known when they were trying to use the wrong Help To Buy forms we were in for trouble. Mortgage broker gave incorrect advice, we had to chase him for our key facts documentation, didn't reply to important emails and eventually just seemed to drop off the face of the earth. You can never get hold of the people dealing with your case in the main office and they either take days to call you back or just don't call you back at… Read Full Review

Report this review
★★★★★

“Would Definately Recommend!”

Written on: 25/07/2016 by Wadejh485 (1 review written)

This is the second time i've purchased new build and i can honestly say the new homes group are a lot better than the previous guys we used. From the off the contact centre was fantastic at answering our questions and sorting out our credit check quickly. We were seen within the week (something our bank couldn't even do) by our mortgage advisor. The meeting with the advisor was about 2 hours but by the end of it we were confident we were using the right people. We had 3 or 4 updates from their… Read Full Review

Thenewhomesgroup's Comment

Written on: 28/07/2016

Thank you for your positive feedback and glad to hear you had an enjoyable and pleasant experience. We would like to wish you well in your new home.

Reply to this comment

Thenewhomesgroup's Comment

Written on: 28/07/2016

Thank you for your positive feedback and glad to hear you had an enjoyable and pleasant experience. We would like to wish you well in your new home.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Poor service, forever chasing them...”

Written on: 14/07/2016 by Kelseyp404 (1 review written)

Started off wonderfully, helpful mortgage adviser, found the right mortgage for us. Then you get passed on to someone else who is juggling 50 other clients. Never calls back, you are forever chasing them. Poor service, definitely would NOT recommend. Would have been 100x easier to complete ourselves!… Read Full Review

Thenewhomesgroup's Comment

Written on: 28/07/2016

Disappointed to hear of your experience and would kindly ask you to provide further contact details for you, in order for us to be able to respond to your complaint.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Great service if you want to lose money ”

Written on: 02/06/2016 by MadelynCole125 (1 review written)

Just browsing the internet and find a nice little property slightly expensive but thought would enquire anyway through bellway homes. After spending a good few hours at the build site we thought we would give it a go as a first time buyer. All looking good spent a hour on the phone to new homes mortgage group which bellway reccomended and what do you know passed all the credit checks with no problem. So after ensuring we have passed everything new homes gongratulted us and then proceeded to… Read Full Review

Takenforaride1's Comment

Written on: 08/06/2016

Absolutely agree with your comments. We did the same, but we have now submitted a long letter of complaint to New Homes Mortgages and the Financial Ombudsman and the Financial Conduct Authority, regarding our application experience. It's not the fact we didn't get the mortgage, it's the whole application process that's flawed in our opinion which cost us a lot of money and created a great deal of stress. Their processes need investigating and we have asked for a full review to be carried out.

Reply to this comment

Thenewhomesgroup's Comment

Written on: 28/06/2016

We take the comments and feedback from our customers very seriously. In order to handle your complaint correctly we would be very grateful if you could email us or telephone us. Alternatively please leave us your preferred contact number and we will be in touch straight away. Many thanks.

Reply to this comment
Report this review Read 2 Comments
overview