New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★☆☆
3.4 / 5
47
64% of users recommend this
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New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

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Latest Reviews

★★★★☆

“Thank you!”

Written on: 15/05/2016 by jlKendall420 (1 review written)

Thank you NHMH for all your help with buying our first home. We were recommended you through our developer for the purpose of the sale to exchange in a very tight time frame. We had a few hiccups along the way, however we were never out of the loop and the communication between each party was fantastic. The customer service we received each time we called couldn't have been better. Our Mortgage advisor was also very pleasant to deal with. So thank you and we cannot wait to move into our new… Read Full Review

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★★★★★

“Thank you verThank you y much: Fantatic Client serice...”

Written on: 09/05/2016 by Janessa267 (1 review written)

Good evening First off; I trust you all also had a restful weekend and you enjoyed the sunny weekend as well. You might be already aware that I managed to complete on my first home just in time before the mortgage offer expired (1 day was to go ..wow that was close ineed!) I was meaning to send you and your line managers "BIG “THANK YOU” note for your all hard work, great advise and for your professionalism. I was extremely pleased and impressed with your service from A - Z and that… Read Full Review

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★★★★★

“Insurance”

Written on: 28/04/2016

We were absolutely thrilled by the level of service we received - our advisor was responsive, helpful and went above and beyond. Thank you!… Read Full Review

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★★★★★

“Thank you”

Written on: 22/04/2016 by Hodges477 (1 review written)

New homes made the whole process really easy and stress free, would highly recommend using them! The staff were really friendly and easy to talk to awnswering any questions I asked . Thank you to everyone that helped us!!… Read Full Review

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★★★★☆

“Would Recommend ”

Written on: 15/04/2016 by kateyjay (1 review written)

New Homes and our adviser have been fantastic. We have had some complications along the way but that has been made much easier with the constant contact and communication and regular updates. We are also first time buyers so have had lots of questions and have always had these answered and things explained to us thoroughly. Sometimes it was difficult when working to manage to answer calls and often after i had finished the office was closed but other than that i have no complaints. Thanks… Read Full Review

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★☆☆☆☆

“Out to gain as much commission from you as possible”

Written on: 14/04/2016 by Luke27 (1 review written)

Do not use The New Homes Group. They do not research the product best for your needs and situation and operate with no attention to detail without care or attention to detail. Over priced service that I wouldn't even use again if it was free. I used them in conjunction with Redrow as they would have complete transparency with my sale and speed up the sale. This was not the case, they applied for mortgages that we could not have due to restrictions with incentives. Leaving credit checks on our… Read Full Review

Thenewhomesgroup's Comment

Written on: 19/04/2016

‘The New Homes Group takes all customer feedback seriously. As you are aware, we have a formal complaints procedure which I know you are currently pursuing. Thank you for the feedback.

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★★★★★

“Great Service and Support”

Written on: 13/04/2016 by DavidLaws (1 review written)

I don't generally write reviews but going through the process of buying a house has led me to deal with a number of parties, many of which have been quite poor, however New Homes have been fantastic both in getting me a good deal on the mortgage and in doing the hard work in getting everything in place. The deal they found me was much better than I could find, saving me a lot of money over the next couple of years. They kept me updated throughout the process and were very accommodating when I… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 19/02/2016 by Hayden123 (1 review written)

Buying a new house is pretty stressful but what helps is when you work with amazing people that go above and beyond to help you and provide a first class service. I've been so impressed with the Service. I want to say a massive thank you to the agent who has been looking after me and I can't say thank you enough. She is a real credit to the business and gives exceptional customer service. Thank you  for guiding me through the process! … Read Full Review

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★★★★☆

“Thank You!”

Written on: 10/02/2016 by Thenewhomesgroup (1 review written)

Thank you. I have received all information today which is very helpful and I will contact my solicitors on Monday to continue. Once again thank you for your time spending on our case I notice that you are doing your job correctly. Regards … Read Full Review

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★★★★☆

“Very good”

Written on: 15/01/2016 by Kingfr426 (1 review written)

They have been very helpful from the start with very practical advice. it was also very advantageous that they were open on the weekends, I never had any trouble trying to get hold of them, they always rang back when they said they would. Generally very helpful and efficient. The only reason I would not give them 5 stars is that the income protection and life insurance were pushed a little hard and I felt quite pressured to enter into something I don't think is necessary, which is a shame… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 06/01/2016 by Nikolasy209 (1 review written)

Firstly i would like to say i NEVER write a bad review because i always look at the end result and although it might have started out bad i look at how that company turned the service around and helped resolve a situation but this company went from bad to awful. Me and my partner are first-time buyers so if I'm honest all this house business is jargon to us we had an advisor visit and it felt like all she was out to do is sell every insurance going DON'T GET ANY OF IT look into it first!! Our… Read Full Review

Thenewhomesgroup's Comment

Written on: 07/01/2016

The service we provide our customers and clients is our number one priority so am disappointed to hear about your experience. Can I please check if you have made contact with us directly in order for us to deal with your concerns and dissatisfaction. If you haven't, can I kindly ask you to email me in order for us to handle your complaint correctly and to find the best solution for you. Many thanks Gaynor Hookings Group Marketing Director.

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★★☆☆☆

“Company needs to deliver the services to the customer”

Written on: 24/12/2015 by ShayleeMonroe43 (1 review written)

I am in the process of part exchange with a new build, unfortunately I walked into minefield as they Broker and Developer are very much in bed together delaying the process to suit the developer. I was encouraged to use them by the developer for speed which has been anything but speed and cost me the Fee for the broker. My advise is dont part exchange and if you do use your own bank as they only try to ram other products onto you and get funny when you say no… Read Full Review

Thenewhomesgroup's Comment

Written on: 30/12/2015

Disappointed to read this review, unfortunately we are unable to attach the client name to case of ours so would be really grateful if this customer could contact us as soon as possible so we can put them in touch with the right individuals. Please contact us.

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★★☆☆☆

“Would not recommend! ”

Written on: 12/12/2015 by 198Sinclair (1 review written)

I would strongly advise against using this company due to the fact they do not find an mortgage based on your requirements. I have have an number (more than 4 ) issues with this company, and been told in writing one thing to then get told another. They do not follow up in an timely manner and you end up chasing them for feedback. Each time we have been told something, they have then come back and told us, sincere apologies that was incorrect. Get everything in writing from your adviser and… Read Full Review

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★★★★★

“Great service, excellent feedback”

Written on: 11/12/2015 by Emilio133 (1 review written)

Just had my offer and can confirm that the feedback from start to finish has been excellent. I have had calls and texts confirming every step of our house buying… Read Full Review

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★★★☆☆

“Good!”

Written on: 02/12/2015 by Prabhus (1 review written)

Thanks for the the good customer service and follow-up you did to secure our loan… Read Full Review

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★★★★☆

“Goo service”

Written on: 27/11/2015 by 229Sandoval (1 review written)

Good service, found me a great product. They were very pushy with the insurance and other products, which were very expensive, but I didn't take any of them and no issues. Quick to respond to emails, helpful. Would reccomend… Read Full Review

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★★★☆☆

“I thought the way the advisor contacted me for...”

Written on: 23/11/2015 by bzKelly462 (1 review written)

I thought the way the advisor contacted me for information on what I wanted from the mortgage was very good. Unfortunately the x2 offers which I was presented with were both unavailable to me for one reason or another which then delayed things by a week. Once over this error the service has been very good so far… Read Full Review

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★★★★★

“outstanding customer service”

Written on: 16/11/2015 by we85t3r (1 review written)

New Homes group dealt with my mortgage were very helpful, polite and patient with proffesionalism throughout. the whole process was made very simple with new homes dealling with all matters as and when they arose… Read Full Review

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★★★☆☆

“Long and mis communication ”

Written on: 05/11/2015 by Bowentl290 (1 review written)

The lady at New Homes group that dealt with my mortgage was very helpful, polite and patient. She was a joy. However I found the whole process to be a lot of mis communication between New Homes and the lender...and with a few mistakes picked up along the way which left me, the buyer having to chase up the lender myself. As this was my first mortgage I wasn't sure on how things worked...however I now know going forward I will be able to do the process myself and go straight to the lender. As… Read Full Review

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★★★★★

“Fantastic Service!”

Written on: 30/10/2015 by stacey4687 (1 review written)

Fantastic service from beginning to end. We wouldn't have had the first clue about searching for a mortage, these guys done all the hard work for us and made it a stress free process from beginning to end. Kept us updated throughout our time dealing with them. We would highly recommend!… Read Full Review

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