New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★★☆
3.5 / 5
72
67% of users recommend this
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New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

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Latest Reviews

★★★★★

“Fantastic throughout!”

Written on: 17/01/2017 by Brownexr386 (1 review written)

They made the whole potentially stressful ordeal so easy and kept our minds at rest! Everyone we talked to on the phone was readily available and extremely helpful and give us a lot of faith that the job would get done. Would definitely reccommend to a friend or family member in the future, and would use again if we come to move!… Read Full Review

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★☆☆☆☆

“THE WORST ORGANISATION I HAVE EVER DEALT WITH AND...”

Written on: 16/01/2017 by CORLIONI (1 review written)

THE WORST ORGANISATION I HAVE EVER DEALT WITH AND STILL DEALING WITH, HAVING PAID FOR LIFETIME SERVICE OH WHAT A MISTAKE THAT WAS. PRETTY MUCH FORCED TO BUY INSURANCES THROUGH THEM RIGHT AT THE START, THEN THAT PERSON WHO COMES TO YOUR HOUSE DOSENT DEALS WITH YOUR CASE ANYMORE ONCE THEY'VE RECEIVED MONEY . THE SERVICE IS VERY POOR CANT SECURE MORTGAGE BECAUSE LENDER COMPLAIN ABOUT EARNINGS ONLY TO FIND OUT NHG DIDNT EVEN SEND ALL P6OS OFF THEYRE SURELY MESSED US UP NOW WE DONT KNOW IF WE WILL… Read Full Review

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★★★★★

“Excellent service ”

Written on: 29/12/2016

I would like to mention the excellent service provided by the new Homes Mortgage. They were prompt,helpful and understanding. My Morgage process was complicated due to various factors and the staff who handled the case were brilliant. It's a pity that I can't name them as instructed. Final word of thanks to everyone who helped us to get our new home… Read Full Review

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★★★★★

“Exceptional service”

Written on: 24/12/2016 by Lilianab204 (1 review written)

The service given was outstanding and made the entire process hassle free and stress free. I would have absolutely no hesitation in recommending them to anyone who is looking for a mortgage or remortgage. Every part of the process was handled professionally and, there was a real human to deal with who made things happen. First rate… Read Full Review

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★★★★★

“FASTEST MORTGAGE IN THE MIDLANDS”

Written on: 02/12/2016 by SamRob567 (1 review written)

We are first time buyers and saw a property we liked on line - it was a New Build on an new estate about 1 mile from where we lived - we went to view this property on the 30/10/16. Spoke to an advisor on the phone after we had paid the reservation fee - from New Homes Helpline who advised us that the next step would be for the Mortgage advisor to come to our home to go through the application - this was arranged for the 14/11/16. The Mortgage Advisor guided us through our application which… Read Full Review

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★★★★★

“They made it special,easy,clear but they made it...”

Written on: 30/11/2016 by Vision85 (1 review written)

As first time buyers we had no idea where we needed to start. We looked and fell in love with a new build, we were put in touch with new homes group and what a journey but we got there in the end. This wouldn't have been possible without them and their dedication to our case, but more so without 2 staff members in particular that moved earth to get our mortgage offer. Happiest day ever now we just have to wait for our dream home to be built. They made it easy (business owners will know how… Read Full Review

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★★★★★

“High levels of customer service”

Written on: 23/11/2016 by V.Sheppard (1 review written)

As a lifetime customer of TNHG, I was very happy with the high level of customer service which I received on selling my first home for another new build. Our mortgage application she ensured that she kept in contact with me almost every day, even if that was to say that there was no update yet; as we all know, selling/buying a house is a stressful period and these updates were very much appreciated. I would recommend TNHG for their customer service alone as have been very happy for the entire… Read Full Review

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★★★★★

“Made the whole process easy”

Written on: 19/11/2016 by Jadey2015 (1 review written)

I cannot praise new homes enough. 10/10. Buying your first home is a very daunting experience but with the right team of people around you it can be surprisingly easy. From the first person we spoke to right up to the last e-mail we received the whole team at new homes treated us so well and we're always clear in what the next steps were going to be. They sorted out everything- even the things we were expecting to do ourselves. We took the option to pay what has to be said is a very fair price… Read Full Review

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★★★★★

“Fantastic service”

Written on: 30/10/2016 by Staylord (1 review written)

We received brilliant service from the outset from new homes, the helpline were great and the mortgage advisor that came out was brilliant. She searched for the best deal for our circumstances and was friendly and informative and made sure we understood perfectly. I honestly cannot think of any faults in the service and would highly recommend it to anybody. We decided to take the lifetime service from new homes and have piece of mind that next time we want to shop around for our mortgage we… Read Full Review

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★★★★☆

“Excellent from start to finish”

Written on: 24/10/2016 by emmamclauchlan (1 review written)

The New Homes Group have provided an excellent service from start to finish. All staff we dealt with were all very friendly, knowledgeable and supportive, from transferring from team to team through different stages of the process, communication was not lost and we were kept informed throughout. Those who were involved in our process, made becoming first time buyers stress free and actually quite exciting! The information we received was clear to understand and was provided via email so we… Read Full Review

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★★★★☆

“Good Service Thanks ”

Written on: 23/10/2016 by Crystalj280 (1 review written)

The telephone staff were knowledgeable and swift to carry out the necessary checks and keep us informed of the progress of our initial checks. The mortgage advisor who visited us was very flexible with the request by us of an anti-social time of our appointment. She was friendly, approachable and knowledgeable and explained clearly the products and services available to us and those which they recommended. When queries came back from our help to buy application, she was swift to address them… Read Full Review

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★★☆☆☆

“Great service but lies to at application about fees! ”

Written on: 19/10/2016 by Ross478 (1 review written)

We started our application over the phone and were advised that an advisor would need to attend our house. He arrived and proceeded to go through all the options. Then said we needed to pay £399 for their services even though they collect the money from the mortgage broker as well! Told there was no other way. Had to pay the fee only to find out that they can do it fee free as per the neighbour that I spoke to and used the service! Thy also recommended home insurance that was way over… Read Full Review

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★★★★☆

“100% recommend new homes ”

Written on: 29/09/2016 by roHenderson233 (1 review written)

After a very difficult year for myself and my partner trying to get on the property ladder new homes especially a big shout out for the agent in her efforts for getting all details correct and very precise in her work manor at chasing and getting information. On a whole us getting our new place is all down to the efforts from new homes getting everything right where other advisors from a different company failed the aka you very much and will be speaking with you soon on our future purchases… Read Full Review

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★★★★☆

“Definately UK's leading mortgage brokers”

Written on: 29/09/2016 by lozzh (1 review written)

Thank you to everyone that I have spoken to at New Homes Mortgage Helpline and for dealing with my mortgage and life insurance in such a professional and speedy manner. For me the world of finance is a minefield and everyone I spoke to said they were experts but failed to deliver until I spoke to the staff at New Homes Mortgage Helpline after being recommended by someone at Wilson Homes. I would certainly recommend anyone needing a mortgage speak to these guys… Read Full Review

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★★★★★

“The Negative Reviews Were Wrong - Very Friendly and...”

Written on: 28/09/2016 by Louiseorio (1 review written)

I was dubious about using The New Homes Group. We were first time buyers and therefore not clued up on the process. I was suspicious as our house builder recommended TNHG to us and, thinking there may be a conflict of interest, I took to the net to research them. I found many negative comments and reviews which of course made me more suspicious. It so happened that the requirements of the application meant we could not proceed with TNHG in April. I decided to go direct to the Halifax who could… Read Full Review

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★★★★★

“The service was amazing. ”

Written on: 28/09/2016 by 2McCoy (1 review written)

Great service. Professional and fast. Always keeping me updated with progress. Great to work with… Read Full Review

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★★★★★

“Very smooth process”

Written on: 27/09/2016 by Norris71 (1 review written)

Found a Bellway home that we loved and was recommended these guys. Adviser came to our home. Our mortgage application was processed without any delays. Office contact was very helpful and kept us updated with progress until our mortgage offer was issued. All very smooth and simple. Many thanks… Read Full Review

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★★★★☆

“Good service thank you”

Written on: 14/09/2016 by MarkP12 (1 review written)

I have recently dealt with this company to buy my next property. Lots of questions upfront and an in depth meeting at home but after that the application was made the following day as promised and except for a few queries from the bank (which were swiftly dealt with) I had my mortgage approved in good time. Feedback to me and my builder was good and I was pleased that my adviser was also able to offer me advice about life insurance too. I did not find this service pushy at all but sensible… Read Full Review

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★★★★★

“Thank you”

Written on: 08/09/2016 by JerryPowell1968 (1 review written)

Thanks for helping me find the mortgage. She was fantastic and went above and beyond to help chase up the lender. They have been fantastic. They are good at supporting you and communication is second to none… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 10/08/2016 by Van307 (1 review written)

Have such a high staff turn over and terrible constantly changing structure that means the client is constantly shifted between consultants and admin. The company is more concerned about selling you insurance than sorting out your mortgage. Total mis-selling culture. Managers do not help to solve problems… Read Full Review

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