New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★★☆
3.7 / 5
84
71% of users recommend this
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New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

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Latest Reviews

★★★★★

“Fantastic experience with New Homes Mortgage Helpline! ”

Written on: 10/04/2017 by Merrittuy382 (1 review written)

So I'm very much a control freak and usually like to deal with my own finances and mortgages. This was my first time using a company to arrange a mortgage and it really took some convincing from our builder to make us give New Homes a chance. Well what can I say- I'm so glad that I did! From start to finish it was a pleasure to deal with them, everyone was so helpful and friendly and really couldn't do enough for us. Best of all? It took only 12 days from our adviser coming out (who was… Read Full Review

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★★★★★

“Took the hassle away...”

Written on: 08/04/2017 by AnabelleMelton (1 review written)

In truth I was slightly dubious about going through a broker having always done everything myself in previous purchases however the added issue of a Help to buy application convinced me that I should let others do the work for me! New Homes were great from the first telephone call to qualify me, to the mortgage advisor and then finally to the team chasing the mortgage offer and help to buy application. Always in contact and did everything they said they would.   … Read Full Review

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★★★★★

“Very Happy Lifetime Member”

Written on: 07/04/2017 by wrMcKinney355 (1 review written)

I first used New Homes Mortgage Helpline a couple of year ago and have recently had the absolute pleasure of using them again, these guys are really on the top of their game. I Part Exchanged my current property and the housebuilder wanted me to use their recommended IFA which I initially did but you know the saying 'you get what you pay for'. All I say is keep clear of these 'fee free' mortgage advisers, they have no time or interest in you the customer. After 6 weeks of being told different… Read Full Review

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★★★★★

“My First Property Purchase”

Written on: 03/04/2017 by Shebbyy (1 review written)

My bio: First time buyer purchasing a new build on the help to buy scheme. Entire process was smooth from start to finish. NHMH took care of everything and were on hand to answer my questions. I had an individual assigned to each of my requirements (mortgage from lender, help to buy application, income and life assurance). They all seemed to be very well rehearsed with their job because they got it done quickly and without any mistakes. She was my main point of contact and kept me informed… Read Full Review

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★★★★★

“Fantastic Service - would definitely recommend ”

Written on: 29/03/2017

Amazing service right from the very first phone call to discuss affordability etc. Being Company Directors our income is not straightforward but this wasn't a problem, as they know the market so well they knew instantly which provider would be able to help us. Once we had provided all the paperwork needed, the lovely lady gave me a call to let me know she would be on hand to help push our application through - buying new comes with time restraints on completion etc - and she was simply… Read Full Review

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★★★★★

“Very Smooth Process”

Written on: 23/03/2017 by Rob98 (1 review written)

Myself and my wife completed on a property back in November and have only got around to writing a review about the New Homes Group. Here is a breakdown of how I think they did - Communication and Service - I can honestly say that this was some of the best customer service I have received from any company in a long while. I imagine the majority of people that use this company are first time buyers (like myself) and don't have a lot of knowledge on how it all works so it was really comforting… Read Full Review

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★★★★★

“Remortgage made easy”

Written on: 02/03/2017 by mhLarsen250 (1 review written)

We have just completed a remortgage using this company and couldn't be more impressed. From the minute we enquired with them we were looked after and everything was explained in a simple manner. The products they found us were extremely competitive and met our needs so it was easy for us to choose the right deal for us. We were assigned an advisor and administrator and both always kept us informed every step of the way..... plus were a pleasure to talk to. The whole process was much simpler… Read Full Review

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★★★★☆

“Positive Experience”

Written on: 01/03/2017 by Alicia5517 (1 review written)

I would like to say that the services that myself and my partner received throughout our time dealing with The New Homes Mortgage Group was a positive one. From the initial call to the helpline to the formal mortgage offer the team went above and beyond to ensure the process was as smooth as possible. It was at times an arduous journey but due to the communication skills of the NHMG team involved all parties were kept abreast of developments and well informed which lead to a positive out… Read Full Review

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★★★★★

“Fantastic Service! ”

Written on: 23/02/2017 by pacey88 (1 review written)

We recently bought a house with the help of New Homes Group. We had a very helpful mortgage advisor who came round to our house, he made the initial stages very straight forward and was very thorough with the information and options he gave. For various different reasons there were several delays to do with the company offering us the mortgage however the lady dealing with our application at New Homes Group went above and beyond to ensure the process was kept as smooth as possible and… Read Full Review

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★★★★★

“Very Happy Customer ”

Written on: 13/02/2017 by LouisRooney (1 review written)

I have to say that when I am told I have to use a certain company I am generally very sceptical but I have found everyone I have encountered during this process, to be of great help. I've been very happy with the service and she did a great job and really kept me up to date with everything during what is a fairly stressful time period!… Read Full Review

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★★★★★

“First time buyer; excellent service ”

Written on: 09/02/2017 by 479Kirkpatrick (1 review written)

I have had my mortgage arranged. I write to you to say that I am very impressed with his service and he has been excellent in handling my case. I am a first time buyer who was previously self employed - my history is not an easy one to deal with. Nevertheless he has been excellent in handling my case and has provided reassurance and guidance that I have found invaluable. Most recently during my application to extend my mortgage offer. The mortgage company said that they would reduce my… Read Full Review

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★★★★★

“Helpful, friendly, easy for First Time Buyer”

Written on: 24/01/2017

As a first time buyer I was very scared, confused and overwhelmed by everything to do with buying my house. New Homes Mortgage Helpline made the whole process less daunting. They were so helpful and friendly. My advisor was absolutely lovely and very informative during my home visit. Regular call backs were also very reassuring and helpful. I would definitely recommend to a friend, first time buyer or anyone looking for a hassle free mortgage broker. A big thank you to everyone at New Homes… Read Full Review

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★★★★★

“Fantastic throughout!”

Written on: 17/01/2017 by Brownexr386 (1 review written)

They made the whole potentially stressful ordeal so easy and kept our minds at rest! Everyone we talked to on the phone was readily available and extremely helpful and give us a lot of faith that the job would get done. Would definitely reccommend to a friend or family member in the future, and would use again if we come to move!… Read Full Review

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★☆☆☆☆

“THE WORST ORGANISATION I HAVE EVER DEALT WITH AND...”

Written on: 16/01/2017 by CORLIONI (1 review written)

THE WORST ORGANISATION I HAVE EVER DEALT WITH AND STILL DEALING WITH, HAVING PAID FOR LIFETIME SERVICE OH WHAT A MISTAKE THAT WAS. PRETTY MUCH FORCED TO BUY INSURANCES THROUGH THEM RIGHT AT THE START, THEN THAT PERSON WHO COMES TO YOUR HOUSE DOSENT DEALS WITH YOUR CASE ANYMORE ONCE THEY'VE RECEIVED MONEY . THE SERVICE IS VERY POOR CANT SECURE MORTGAGE BECAUSE LENDER COMPLAIN ABOUT EARNINGS ONLY TO FIND OUT NHG DIDNT EVEN SEND ALL P6OS OFF THEYRE SURELY MESSED US UP NOW WE DONT KNOW IF WE WILL… Read Full Review

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★★★★★

“Excellent service ”

Written on: 29/12/2016

I would like to mention the excellent service provided by the new Homes Mortgage. They were prompt,helpful and understanding. My Morgage process was complicated due to various factors and the staff who handled the case were brilliant. It's a pity that I can't name them as instructed. Final word of thanks to everyone who helped us to get our new home… Read Full Review

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★★★★★

“Exceptional service”

Written on: 24/12/2016 by Lilianab204 (1 review written)

The service given was outstanding and made the entire process hassle free and stress free. I would have absolutely no hesitation in recommending them to anyone who is looking for a mortgage or remortgage. Every part of the process was handled professionally and, there was a real human to deal with who made things happen. First rate… Read Full Review

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★★★★★

“FASTEST MORTGAGE IN THE MIDLANDS”

Written on: 02/12/2016 by SamRob567 (1 review written)

We are first time buyers and saw a property we liked on line - it was a New Build on an new estate about 1 mile from where we lived - we went to view this property on the 30/10/16. Spoke to an advisor on the phone after we had paid the reservation fee - from New Homes Helpline who advised us that the next step would be for the Mortgage advisor to come to our home to go through the application - this was arranged for the 14/11/16. The Mortgage Advisor guided us through our application which… Read Full Review

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★★★★★

“They made it special,easy,clear but they made it...”

Written on: 30/11/2016 by Vision85 (1 review written)

As first time buyers we had no idea where we needed to start. We looked and fell in love with a new build, we were put in touch with new homes group and what a journey but we got there in the end. This wouldn't have been possible without them and their dedication to our case, but more so without 2 staff members in particular that moved earth to get our mortgage offer. Happiest day ever now we just have to wait for our dream home to be built. They made it easy (business owners will know how… Read Full Review

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★★★★★

“High levels of customer service”

Written on: 23/11/2016 by V.Sheppard (1 review written)

As a lifetime customer of TNHG, I was very happy with the high level of customer service which I received on selling my first home for another new build. Our mortgage application she ensured that she kept in contact with me almost every day, even if that was to say that there was no update yet; as we all know, selling/buying a house is a stressful period and these updates were very much appreciated. I would recommend TNHG for their customer service alone as have been very happy for the entire… Read Full Review

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★★★★★

“Made the whole process easy”

Written on: 19/11/2016 by Jadey2015 (1 review written)

I cannot praise new homes enough. 10/10. Buying your first home is a very daunting experience but with the right team of people around you it can be surprisingly easy. From the first person we spoke to right up to the last e-mail we received the whole team at new homes treated us so well and we're always clear in what the next steps were going to be. They sorted out everything- even the things we were expecting to do ourselves. We took the option to pay what has to be said is a very fair price… Read Full Review

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