New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★☆☆
3.2 / 5
38
58% of users recommend this
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New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

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Latest Reviews

★★★★☆

“Very good”

Written on: 15/01/2016 by Kingfr426 (1 review written)

They have been very helpful from the start with very practical advice. it was also very advantageous that they were open on the weekends, I never had any trouble trying to get hold of them, they always rang back when they said they would. Generally very helpful and efficient. The only reason I would not give them 5 stars is that the income protection and life insurance were pushed a little hard and I felt quite pressured to enter into something I don't think is necessary, which is a shame… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 06/01/2016 by Nikolasy209 (1 review written)

Firstly i would like to say i NEVER write a bad review because i always look at the end result and although it might have started out bad i look at how that company turned the service around and helped resolve a situation but this company went from bad to awful. Me and my partner are first-time buyers so if I'm honest all this house business is jargon to us we had an advisor visit and it felt like all she was out to do is sell every insurance going DON'T GET ANY OF IT look into it first!! Our… Read Full Review

Thenewhomesgroup's Comment

Written on: 07/01/2016

The service we provide our customers and clients is our number one priority so am disappointed to hear about your experience. Can I please check if you have made contact with us directly in order for us to deal with your concerns and dissatisfaction. If you haven't, can I kindly ask you to email me in order for us to handle your complaint correctly and to find the best solution for you. Many thanks Gaynor Hookings Group Marketing Director.

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★★☆☆☆

“Company needs to deliver the services to the customer”

Written on: 24/12/2015 by ShayleeMonroe43 (1 review written)

I am in the process of part exchange with a new build, unfortunately I walked into minefield as they Broker and Developer are very much in bed together delaying the process to suit the developer. I was encouraged to use them by the developer for speed which has been anything but speed and cost me the Fee for the broker. My advise is dont part exchange and if you do use your own bank as they only try to ram other products onto you and get funny when you say no… Read Full Review

Thenewhomesgroup's Comment

Written on: 30/12/2015

Disappointed to read this review, unfortunately we are unable to attach the client name to case of ours so would be really grateful if this customer could contact us as soon as possible so we can put them in touch with the right individuals. Please contact us.

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★★☆☆☆

“Would not recommend! ”

Written on: 12/12/2015 by 198Sinclair (1 review written)

I would strongly advise against using this company due to the fact they do not find an mortgage based on your requirements. I have have an number (more than 4 ) issues with this company, and been told in writing one thing to then get told another. They do not follow up in an timely manner and you end up chasing them for feedback. Each time we have been told something, they have then come back and told us, sincere apologies that was incorrect. Get everything in writing from your adviser and… Read Full Review

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★★★★★

“Great service, excellent feedback”

Written on: 11/12/2015 by Emilio133 (1 review written)

Just had my offer and can confirm that the feedback from start to finish has been excellent. I have had calls and texts confirming every step of our house buying… Read Full Review

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★★★☆☆

“Good!”

Written on: 02/12/2015 by Prabhus (1 review written)

Thanks for the the good customer service and follow-up you did to secure our loan… Read Full Review

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★★★★☆

“Goo service”

Written on: 27/11/2015 by 229Sandoval (1 review written)

Good service, found me a great product. They were very pushy with the insurance and other products, which were very expensive, but I didn't take any of them and no issues. Quick to respond to emails, helpful. Would reccomend… Read Full Review

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★★★☆☆

“I thought the way the advisor contacted me for...”

Written on: 23/11/2015 by bzKelly462 (1 review written)

I thought the way the advisor contacted me for information on what I wanted from the mortgage was very good. Unfortunately the x2 offers which I was presented with were both unavailable to me for one reason or another which then delayed things by a week. Once over this error the service has been very good so far… Read Full Review

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★★★★★

“outstanding customer service”

Written on: 16/11/2015 by we85t3r (1 review written)

New Homes group dealt with my mortgage were very helpful, polite and patient with proffesionalism throughout. the whole process was made very simple with new homes dealling with all matters as and when they arose… Read Full Review

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★★★☆☆

“Long and mis communication ”

Written on: 05/11/2015 by Bowentl290 (1 review written)

The lady at New Homes group that dealt with my mortgage was very helpful, polite and patient. She was a joy. However I found the whole process to be a lot of mis communication between New Homes and the lender...and with a few mistakes picked up along the way which left me, the buyer having to chase up the lender myself. As this was my first mortgage I wasn't sure on how things worked...however I now know going forward I will be able to do the process myself and go straight to the lender. As… Read Full Review

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★★★★★

“Fantastic Service!”

Written on: 30/10/2015 by stacey4687 (1 review written)

Fantastic service from beginning to end. We wouldn't have had the first clue about searching for a mortage, these guys done all the hard work for us and made it a stress free process from beginning to end. Kept us updated throughout our time dealing with them. We would highly recommend!… Read Full Review

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★★★★★

“Helpful, efficient service ”

Written on: 30/10/2015 by thomo36 (1 review written)

I received a very efficient service from the mortgage advisor to the processing and contracts departments. I could always speak to someone when needed and would definitely recommend this company… Read Full Review

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★★★★★

“A Pleasure to Deal with”

Written on: 30/09/2015 by Byrneau171 (1 review written)

I have just completed on my new home and although I have bought and sold before because I knew a little bit about mortgages I have always shopped around and sorted myself. However this time I bought a new build and was strongly adviser by the housebuilder to speak to New Homes Mortgage Helpline which I did and never looked back. They have been absolutely fantastic and constantly kept me updated with the progress of my mortgage, I cannot recommend these guys enough, they are the best in the… Read Full Review

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★★★★★

“Better than expected”

Written on: 23/09/2015 by Connoro271 (1 review written)

Having read the previous poor reviews I was sceptical. However, I went along with it due to the relationship New Homes Mortgage Helpline had with the builder I was buying through and their experience dealing with the Help to Buy scheme. How surprised was I, I felt the service was great from the moment I had a discussion with their helpline, through to the adviser coming to my home and then on to the administration team chasing through my application. I was always kept up to date with the… Read Full Review

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★★★★★

“I’ve got my mortgage!”

Written on: 18/09/2015 by danielle_m (1 review written)

Very happy to say that I’ve just got my mortgage sorted through New Homes Mortgage Helpline. It wasn’t a straightforward case due to a number of personal circumstances, but the way in which they handled my application was great. No stress, very quick, and a very competitive deal. I was allocated to an adviser who handled my application throughout the process. I’ve not experienced any of the issues that others have reported on this site. Thank you New Homes Mortgage Helpline – I would… Read Full Review

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★★★★★

“Thank You New Homes Mortgage Helpline I've just got my...”

Written on: 18/09/2015 by JenniC90 (2 reviews written)

I don't often write reviews but felt I needed to as I have just had a call to say my mortgage offer has been issued! I was originally introduced to this company by my builder and although the service was good upfront I decided to use a mortgage broker recommended by my friend as I had read some reviews on this site which worried me a bit. New Homes were OK with this, not at all pushy, but advised that I check with my own broker that the deal I was getting from my builder was OK with the… Read Full Review

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★★★★★

“Very Professional and Extremely Helpful”

Written on: 17/09/2015 by Johnston321 (1 review written)

As a first time buyer using the government Help to Buy scheme and not knowing a thing about mortgages or the house buying process I dont think I could have done it without New Homes Mortgage Helpline guiding me through every step ofnthe way. Everyone I spoke to from the Helpline at the beginning, to my mortgage adviser  and his administrators where so helpful and kept me updayed constantly in clear, basic language without using financial jargon. These guys even spoke to my solicitor as I… Read Full Review

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★★★★★

“Not sure why the complaints”

Written on: 16/09/2015 by Ayers347 (1 review written)

New Homes arrange my mortgage in a swift and professional manner. They did ask for various documents but like anything now a days you have to prove it to financial institutions. Updates were via e mail as I requested and they keep me informed all the way. The adviser that completed my paperwork was friendly and professional, they offered a range of insurances which I am looking into at present. Im pleased my builder recommended them to me… Read Full Review

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★★★★★

“Not sure why the complaints”

Written on: 16/09/2015 by Ayers347 (1 review written)

New Homes arrange my mortgage in a swift and professional manner. They did ask for various documents but like anything now a days you have to prove it to financial institutions. Updates were via e mail as I requested and they keep me informed all the way. The adviser that completed my paperwork was friendly and professional, they offered a range of insurances which I am looking into at present. Im pleased my builder recommended them to me… Read Full Review

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★★★★★

“Fantastic Personal Service”

Written on: 15/09/2015 by JessieCarroll442 (1 review written)

With my two year fixed rate mortgage coming to an end I was worried about the time it would take me to organise. However I spoke to the Mortgage Adviser who previously helped me at New Homes Mortgage Helpline and he very quickly reassured me that he could help and that it wouldn't take too much of my time to sort it. He was able to retrieve all of my details and very quickly responded with a number of options for me to discuss with my husband. Having made a decision on our chosen lender and… Read Full Review

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