New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★★☆
3.6 / 5
78
69% of users recommend this
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New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

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Latest Reviews

★★★★★

“Remortgage made easy”

Written on: 02/03/2017 by mhLarsen250 (1 review written)

We have just completed a remortgage using this company and couldn't be more impressed. From the minute we enquired with them we were looked after and everything was explained in a simple manner. The products they found us were extremely competitive and met our needs so it was easy for us to choose the right deal for us. We were assigned an advisor and administrator and both always kept us informed every step of the way..... plus were a pleasure to talk to. The whole process was much simpler… Read Full Review

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★★★★☆

“Positive Experience”

Written on: 01/03/2017 by Alicia5517 (1 review written)

I would like to say that the services that myself and my partner received throughout our time dealing with The New Homes Mortgage Group was a positive one. From the initial call to the helpline to the formal mortgage offer the team went above and beyond to ensure the process was as smooth as possible. It was at times an arduous journey but due to the communication skills of the NHMG team involved all parties were kept abreast of developments and well informed which lead to a positive out… Read Full Review

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★★★★★

“Fantastic Service! ”

Written on: 23/02/2017 by pacey88 (1 review written)

We recently bought a house with the help of New Homes Group. We had a very helpful mortgage advisor who came round to our house, he made the initial stages very straight forward and was very thorough with the information and options he gave. For various different reasons there were several delays to do with the company offering us the mortgage however the lady dealing with our application at New Homes Group went above and beyond to ensure the process was kept as smooth as possible and… Read Full Review

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★★★★★

“Very Happy Customer ”

Written on: 13/02/2017 by LouisRooney (1 review written)

I have to say that when I am told I have to use a certain company I am generally very sceptical but I have found everyone I have encountered during this process, to be of great help. I've been very happy with the service and she did a great job and really kept me up to date with everything during what is a fairly stressful time period!… Read Full Review

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★★★★★

“First time buyer; excellent service ”

Written on: 09/02/2017 by 479Kirkpatrick (1 review written)

I have had my mortgage arranged. I write to you to say that I am very impressed with his service and he has been excellent in handling my case. I am a first time buyer who was previously self employed - my history is not an easy one to deal with. Nevertheless he has been excellent in handling my case and has provided reassurance and guidance that I have found invaluable. Most recently during my application to extend my mortgage offer. The mortgage company said that they would reduce my… Read Full Review

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★★★★★

“Helpful, friendly, easy for First Time Buyer”

Written on: 24/01/2017

As a first time buyer I was very scared, confused and overwhelmed by everything to do with buying my house. New Homes Mortgage Helpline made the whole process less daunting. They were so helpful and friendly. My advisor was absolutely lovely and very informative during my home visit. Regular call backs were also very reassuring and helpful. I would definitely recommend to a friend, first time buyer or anyone looking for a hassle free mortgage broker. A big thank you to everyone at New Homes… Read Full Review

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★★★★★

“Fantastic throughout!”

Written on: 17/01/2017 by Brownexr386 (1 review written)

They made the whole potentially stressful ordeal so easy and kept our minds at rest! Everyone we talked to on the phone was readily available and extremely helpful and give us a lot of faith that the job would get done. Would definitely reccommend to a friend or family member in the future, and would use again if we come to move!… Read Full Review

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★☆☆☆☆

“THE WORST ORGANISATION I HAVE EVER DEALT WITH AND...”

Written on: 16/01/2017 by CORLIONI (1 review written)

THE WORST ORGANISATION I HAVE EVER DEALT WITH AND STILL DEALING WITH, HAVING PAID FOR LIFETIME SERVICE OH WHAT A MISTAKE THAT WAS. PRETTY MUCH FORCED TO BUY INSURANCES THROUGH THEM RIGHT AT THE START, THEN THAT PERSON WHO COMES TO YOUR HOUSE DOSENT DEALS WITH YOUR CASE ANYMORE ONCE THEY'VE RECEIVED MONEY . THE SERVICE IS VERY POOR CANT SECURE MORTGAGE BECAUSE LENDER COMPLAIN ABOUT EARNINGS ONLY TO FIND OUT NHG DIDNT EVEN SEND ALL P6OS OFF THEYRE SURELY MESSED US UP NOW WE DONT KNOW IF WE WILL… Read Full Review

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★★★★★

“Excellent service ”

Written on: 29/12/2016

I would like to mention the excellent service provided by the new Homes Mortgage. They were prompt,helpful and understanding. My Morgage process was complicated due to various factors and the staff who handled the case were brilliant. It's a pity that I can't name them as instructed. Final word of thanks to everyone who helped us to get our new home… Read Full Review

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★★★★★

“Exceptional service”

Written on: 24/12/2016 by Lilianab204 (1 review written)

The service given was outstanding and made the entire process hassle free and stress free. I would have absolutely no hesitation in recommending them to anyone who is looking for a mortgage or remortgage. Every part of the process was handled professionally and, there was a real human to deal with who made things happen. First rate… Read Full Review

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★★★★★

“FASTEST MORTGAGE IN THE MIDLANDS”

Written on: 02/12/2016 by SamRob567 (1 review written)

We are first time buyers and saw a property we liked on line - it was a New Build on an new estate about 1 mile from where we lived - we went to view this property on the 30/10/16. Spoke to an advisor on the phone after we had paid the reservation fee - from New Homes Helpline who advised us that the next step would be for the Mortgage advisor to come to our home to go through the application - this was arranged for the 14/11/16. The Mortgage Advisor guided us through our application which… Read Full Review

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★★★★★

“They made it special,easy,clear but they made it...”

Written on: 30/11/2016 by Vision85 (1 review written)

As first time buyers we had no idea where we needed to start. We looked and fell in love with a new build, we were put in touch with new homes group and what a journey but we got there in the end. This wouldn't have been possible without them and their dedication to our case, but more so without 2 staff members in particular that moved earth to get our mortgage offer. Happiest day ever now we just have to wait for our dream home to be built. They made it easy (business owners will know how… Read Full Review

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★★★★★

“High levels of customer service”

Written on: 23/11/2016 by V.Sheppard (1 review written)

As a lifetime customer of TNHG, I was very happy with the high level of customer service which I received on selling my first home for another new build. Our mortgage application she ensured that she kept in contact with me almost every day, even if that was to say that there was no update yet; as we all know, selling/buying a house is a stressful period and these updates were very much appreciated. I would recommend TNHG for their customer service alone as have been very happy for the entire… Read Full Review

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★★★★★

“Made the whole process easy”

Written on: 19/11/2016 by Jadey2015 (1 review written)

I cannot praise new homes enough. 10/10. Buying your first home is a very daunting experience but with the right team of people around you it can be surprisingly easy. From the first person we spoke to right up to the last e-mail we received the whole team at new homes treated us so well and we're always clear in what the next steps were going to be. They sorted out everything- even the things we were expecting to do ourselves. We took the option to pay what has to be said is a very fair price… Read Full Review

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★★★★★

“Fantastic service”

Written on: 30/10/2016 by Staylord (1 review written)

We received brilliant service from the outset from new homes, the helpline were great and the mortgage advisor that came out was brilliant. She searched for the best deal for our circumstances and was friendly and informative and made sure we understood perfectly. I honestly cannot think of any faults in the service and would highly recommend it to anybody. We decided to take the lifetime service from new homes and have piece of mind that next time we want to shop around for our mortgage we… Read Full Review

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★★★★☆

“Excellent from start to finish”

Written on: 24/10/2016 by emmamclauchlan (1 review written)

The New Homes Group have provided an excellent service from start to finish. All staff we dealt with were all very friendly, knowledgeable and supportive, from transferring from team to team through different stages of the process, communication was not lost and we were kept informed throughout. Those who were involved in our process, made becoming first time buyers stress free and actually quite exciting! The information we received was clear to understand and was provided via email so we… Read Full Review

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★★★★☆

“Good Service Thanks ”

Written on: 23/10/2016 by Crystalj280 (1 review written)

The telephone staff were knowledgeable and swift to carry out the necessary checks and keep us informed of the progress of our initial checks. The mortgage advisor who visited us was very flexible with the request by us of an anti-social time of our appointment. She was friendly, approachable and knowledgeable and explained clearly the products and services available to us and those which they recommended. When queries came back from our help to buy application, she was swift to address them… Read Full Review

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★★☆☆☆

“Great service but lies to at application about fees! ”

Written on: 19/10/2016 by Ross478 (1 review written)

We started our application over the phone and were advised that an advisor would need to attend our house. He arrived and proceeded to go through all the options. Then said we needed to pay £399 for their services even though they collect the money from the mortgage broker as well! Told there was no other way. Had to pay the fee only to find out that they can do it fee free as per the neighbour that I spoke to and used the service! Thy also recommended home insurance that was way over… Read Full Review

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★★★★☆

“100% recommend new homes ”

Written on: 29/09/2016 by roHenderson233 (1 review written)

After a very difficult year for myself and my partner trying to get on the property ladder new homes especially a big shout out for the agent in her efforts for getting all details correct and very precise in her work manor at chasing and getting information. On a whole us getting our new place is all down to the efforts from new homes getting everything right where other advisors from a different company failed the aka you very much and will be speaking with you soon on our future purchases… Read Full Review

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★★★★☆

“Definately UK's leading mortgage brokers”

Written on: 29/09/2016 by lozzh (1 review written)

Thank you to everyone that I have spoken to at New Homes Mortgage Helpline and for dealing with my mortgage and life insurance in such a professional and speedy manner. For me the world of finance is a minefield and everyone I spoke to said they were experts but failed to deliver until I spoke to the staff at New Homes Mortgage Helpline after being recommended by someone at Wilson Homes. I would certainly recommend anyone needing a mortgage speak to these guys… Read Full Review

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