London Gold Refinery Reviews - www.londongoldrefinery.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
10% of users recommend this
Click here if this is your business
  • Ease Of Site Navigation

  • Quality of Content

  • Value For Money

? Ask our helpful community of experts about this product or company
London Gold Refinery www.londongoldrefinery.co.uk - Ask a question now

Media Gallery for London Gold Refinery www.londongoldrefinery.co.uk

London Gold Refinery www.londongoldrefinery.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“RIP OFF - DO NOT USE”

Written on: 11/10/2014 by Keeganr8 (1 review written)

WAS QUOTED £91 ONLINE RECIEVED £70 ONLY FOUND OUT AS I EMAILED THEM. PHONE NUMBER IS ALWAYS DIVERTING TO VOICE MAIL. JUST SH1T SERVICE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware the Administration charges in Terms and...”

Written on: 26/09/2014 by cris.egan (2 reviews written)

Londongoldrefinery.co.uk Beware I am afraid I am going to have to leave a negative testimonial about my experience with tham. I sent them a mixed batch of gold with 2 small items of 9 carat and 22 carat but the most part was 20 grams of 18 carat gold. Their main price for the 18 carat items was 5 pounds per gram, under their stated buying price for 18 carat gold. The 9 and 22 carat items were within acceptable margins. I offered them the 2 items at the price they quoted me to buy but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use!”

Written on: 03/09/2014 by Leblancnm1979 (1 review written)

Sent off a quantity of gold and silver based on their online price calculator and claim of 'average fees' of 13%. I knew the accurate weight, carat of the gold, and the pureness of the silver. When I received the offer from them I checked on the quoted silver and gold prices on their website that day. Using their calculator the gold and silver was valued at £152. Their offer was £90. This represents fees of more than 40%! I sent them an email with the calculations and asked why the price was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE ABSOLUTELY APALLING AND NEED BANNING ...”

Written on: 03/09/2014 by Rashadb45 (1 review written)

I NEVER USUALLY WRITE REVIEWS BUT I JUST HAD TO DO SO ON THIS OCCASION. IF YOU HAVE SEEN THE 'LONDON GOLD REFINERY' GLOWING ADVERT WITH HIGH PRICES QUOTED PLEASE IGNORE. THIS IS ALL LIES LIES LIES. THE AMOUNT QUOTED ON SCREEN YOU CAN TAKE OFF A THIRD. FIRSTLY THEY ARE NOT IN LONDON BUT IN MANCHESTER, SECONDLY THE PHONE NUMBER THEY ADVERTISE AND STIPULATE HOURS BETWEEN 9AM - 6PM IS RUBBISH, THE PHONE IS CONSTANTLY AN ANSWER PHONE WHICH SAYS 'SORRY WE ARE CLOSED' THE MESSAGE THEN TELLS YOU THEIR… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“they make offer,and you can,t contact to refuse”

Written on: 30/08/2014 by KhalilLindsey350 (1 review written)

bad nothing like price on web,hard to contact avoid them,would not advise anyone to deal with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I'm so glad I saw these reviews on The London Gold...”

Written on: 08/08/2014 by BryceBoone (1 review written)

I applied for their envelope and it arrived the next day,which I thought was a good start. But I had some queries and tryed to telephone them, it said there working hours were 9-6pm and I rang at 4.55pm, there was no answer,it just said what their hours were, and then there was a recorded voicemail telling me to leave a message, then it said the message box was full ??!! The recorded message was a lady with an American accent !!! This got me thinking, a big place like this,the first you hit up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking ”

Written on: 26/07/2014 by AiyanaSmith1967 (1 review written)

Totally Shocking company - should be illegal. Great online quote they offered me next to nothing, increased the offer to a still terrible amount. then charged me £12 to get it back! and if you do not respond they say they will pay you the first offer within 10 days. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Great online price, poor quotation”

Written on: 31/03/2014 by frodotarb (2 reviews written)

I used this company to sell some old silver coins. After looking at the website and calculating my price with the calculator I was expecting to get around £320. They were quick to send out my freepost envelope and after packaging up my coins I received a quote from them for £70. I emailed them and called them numerous times and never recevied a response in the first couple of days. However, I then received an email to advise they would increase my offer to £150 which I turned down. I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“DON'T BE PUT OFF BY INITIAL EVALUATION!!”

Written on: 28/02/2014 by izzieb (5 reviews written)

I got an initial valuation by email for my jewellery. It was really not a good start! However, after emailing back and telling them what I thought it was worth and a very nice chap phoning me, I was reassured. Nickolas then arranged to phone me the next morning (which he did) and I was offered a decent price, given the opportunity to take the offer or get my jewellery back - I chose the money - which was put into my bank account the same day. So, happy ending. Hint - don't take the first offer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use this company!!”

Written on: 21/02/2014 by dawkin10 (2 reviews written)

This company is a joke. They are everything that is rip off Britain. Do not send your gold to this company as they will offer a ridiculous price in comparison to what their website suggests. Stay clear of them unless you want your blood pressure to rocket. In getting your gold back they again rip you off with extortionate postal rates. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Waltereveling's Response to dawkin10's Review

Written on: 03/09/2014

Agree with all you said. You can buy your own registered envelope for £7.15 rather than pay their £23, but better not deal with then in the first place!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rip off”

Written on: 20/02/2014

These people are gangsters. They offered a lot less than it was worth, and then charge you to return it insured. Don't waste your time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 06/02/2014

Wish I had read the reviews ,was offered a lot less than it was worth (half) when I emailed them they increased the other a little . But told them to return the items at a cost to me of £12.00 took 10 days for them to return items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTAL RIP OFF COMPANY KEEP AWAY”

Written on: 15/01/2014 by law0155 (1 review written)

Had some bits and bobs to sell and was quoted a price on their web site, fair price until they got their hands on it, they offered me half the value say it was due to refining cost etc, so I said eh! No thanks’ then there hold you to ransom for returning you items between £12 - £30 for return service, what a joke this mod are!! Keep well away from them please selling you gold on eBay would be better than them, wish I had seen these reviews before I sent my lot in, beware!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off Company”

Written on: 15/01/2014

Unfortunately found out too late about this company, sent them 30g of 9ct gold valued at £270 and they haven't even supplied a weight to me just an offer of £160, the free returns service is just a first class stamp, thanks to other reviewers for tip on sending a special delivery envelope, have now done this today, and am now awiting the outcome, have been told that it will take ten working days once they receive the envelope, I will let you know the outcome, one other useful thing to do, is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting”

Written on: 01/01/2014

I had my gold bracelet weighed and valued by a Jeweller. It was marked as 18ct so when I did my approximate valuation I used these weights and ct values. And came to a value of £ 432, when my valuation came back it was £228. They couldn't or wouldn't explain the discrepancy so I asked for the bracelet back. I had to pay £23 to insure my bracelet by special delivery and it was supposed to be posted on 20 Dec. I am still waiting and the tracking no they gave me seems to be false. I wish I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Another aspect to their illegality”

Written on: 08/12/2013

OK so anyone reading the preceding reviews will get the gist - these people are: a) not in London - which was important to me as I am in London and thought that if all else failed I could at least go there and retrieve my gold. b) offer you VAST amounts less than their web site wizard (mine was £425 on the site, reduced to £249 on arrival, increased to £275 a week later). The staff bleating on about the 13% admin charge is insulting c) charge you enormous amounts to post it back d) but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“false advertising ”

Written on: 03/12/2013 by billhartland (1 review written)

so i have over 14g og 9ct gold and went on a compare website and the lgr came up tops with the best quote.....ALAS this was not to be once i actually sent my gold!!online they offerd me over £140,once i sent it they offerd me £80!!!i declined the offer and they said i had to pay to garatee my gold would return safe!!if i took the free delivery option they would not garantee it got back in one piece!!!i feel i have been insulted by the false advetisement they gave when my 1st quote online!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Read the terms and conditions”

Written on: 22/11/2013

What is it with people if you send your Gold to a website refiners at least READ yes READ the terms and conditions properly its not difficult or is it.???? I did so knew what to expect and the service was good and I got paid within 24 hours its not rocket science. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billhartland's Comment

Written on: 03/12/2013

the prices the quote online is nowere near what they offer once you send it,typical rip off merchants

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Waltereveling's Comment

Written on: 03/09/2014

You forgot to say you're an employee. Fake!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“It's a swizz”

Written on: 16/11/2013 by Kipster75 (1 review written)

They quoted £302 online, as soon as it got there it went down to £147, I played them at there own game & payed £5.50 for a pre paid envelope from post office, definitely wasn't paying the £13.50 guaranteed postage they quoted me & then I was amazed at the email I got that said the free return service they offer would not promise the return of my gold! By the way they're not in London but Manchester!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont pay the price on there website”

Written on: 15/11/2013

Quite simply they offered me way way less than what they stated on there website and then charged me 13 pounds to return my gold Stay away and the previous post must be from a relative of the owner. The joke must be on us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview