London Gold Refinery Reviews - www.londongoldrefinery.co.uk

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Latest Reviews

★★☆☆☆

“Great online price, poor quotation”

Written on: 31/03/2014 by frodotarb (2 reviews written)

I used this company to sell some old silver coins. After looking at the website and calculating my price with the calculator I was expecting to get around £320. They were quick to send out my freepost envelope and after packaging up my coins I received a quote from them for £70. I emailed them and called them numerous times and never recevied a response in the first couple of days. However, I then received an email to advise they would increase my offer to £150 which I turned down. I was… Read Full Review

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★★★★★

“DON'T BE PUT OFF BY INITIAL EVALUATION!!”

Written on: 28/02/2014 by izzieb (5 reviews written)

I got an initial valuation by email for my jewellery. It was really not a good start! However, after emailing back and telling them what I thought it was worth and a very nice chap phoning me, I was reassured. Nickolas then arranged to phone me the next morning (which he did) and I was offered a decent price, given the opportunity to take the offer or get my jewellery back - I chose the money - which was put into my bank account the same day. So, happy ending. Hint - don't take the first offer… Read Full Review

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★☆☆☆☆

“Do not use this company!!”

Written on: 21/02/2014 by dawkin10 (1 review written)

This company is a joke. They are everything that is rip off Britain. Do not send your gold to this company as they will offer a ridiculous price in comparison to what their website suggests. Stay clear of them unless you want your blood pressure to rocket. In getting your gold back they again rip you off with extortionate postal rates. … Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 20/02/2014

These people are gangsters. They offered a lot less than it was worth, and then charge you to return it insured. Don't waste your time… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 06/02/2014

Wish I had read the reviews ,was offered a lot less than it was worth (half) when I emailed them they increased the other a little . But told them to return the items at a cost to me of £12.00 took 10 days for them to return items… Read Full Review

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★☆☆☆☆

“TOTAL RIP OFF COMPANY KEEP AWAY”

Written on: 15/01/2014 by law0155 (1 review written)

Had some bits and bobs to sell and was quoted a price on their web site, fair price until they got their hands on it, they offered me half the value say it was due to refining cost etc, so I said eh! No thanks’ then there hold you to ransom for returning you items between £12 - £30 for return service, what a joke this mod are!! Keep well away from them please selling you gold on eBay would be better than them, wish I had seen these reviews before I sent my lot in, beware!!!!!… Read Full Review

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★☆☆☆☆

“Rip off Company”

Written on: 15/01/2014

Unfortunately found out too late about this company, sent them 30g of 9ct gold valued at £270 and they haven't even supplied a weight to me just an offer of £160, the free returns service is just a first class stamp, thanks to other reviewers for tip on sending a special delivery envelope, have now done this today, and am now awiting the outcome, have been told that it will take ten working days once they receive the envelope, I will let you know the outcome, one other useful thing to do, is… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 01/01/2014

I had my gold bracelet weighed and valued by a Jeweller. It was marked as 18ct so when I did my approximate valuation I used these weights and ct values. And came to a value of £ 432, when my valuation came back it was £228. They couldn't or wouldn't explain the discrepancy so I asked for the bracelet back. I had to pay £23 to insure my bracelet by special delivery and it was supposed to be posted on 20 Dec. I am still waiting and the tracking no they gave me seems to be false. I wish I… Read Full Review

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★☆☆☆☆

“Another aspect to their illegality”

Written on: 08/12/2013

OK so anyone reading the preceding reviews will get the gist - these people are: a) not in London - which was important to me as I am in London and thought that if all else failed I could at least go there and retrieve my gold. b) offer you VAST amounts less than their web site wizard (mine was £425 on the site, reduced to £249 on arrival, increased to £275 a week later). The staff bleating on about the 13% admin charge is insulting c) charge you enormous amounts to post it back d) but… Read Full Review

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★☆☆☆☆

“false advertising ”

Written on: 03/12/2013 by billhartland (1 review written)

so i have over 14g og 9ct gold and went on a compare website and the lgr came up tops with the best quote.....ALAS this was not to be once i actually sent my gold!!online they offerd me over £140,once i sent it they offerd me £80!!!i declined the offer and they said i had to pay to garatee my gold would return safe!!if i took the free delivery option they would not garantee it got back in one piece!!!i feel i have been insulted by the false advetisement they gave when my 1st quote online!!… Read Full Review

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★★★★★

“Read the terms and conditions”

Written on: 22/11/2013

What is it with people if you send your Gold to a website refiners at least READ yes READ the terms and conditions properly its not difficult or is it.???? I did so knew what to expect and the service was good and I got paid within 24 hours its not rocket science. … Read Full Review

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Billhartland's Comment

Written on: 03/12/2013

the prices the quote online is nowere near what they offer once you send it,typical rip off merchants

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★☆☆☆☆

“It's a swizz”

Written on: 16/11/2013 by Kipster75 (1 review written)

They quoted £302 online, as soon as it got there it went down to £147, I played them at there own game & payed £5.50 for a pre paid envelope from post office, definitely wasn't paying the £13.50 guaranteed postage they quoted me & then I was amazed at the email I got that said the free return service they offer would not promise the return of my gold! By the way they're not in London but Manchester!… Read Full Review

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★☆☆☆☆

“Dont pay the price on there website”

Written on: 15/11/2013

Quite simply they offered me way way less than what they stated on there website and then charged me 13 pounds to return my gold Stay away and the previous post must be from a relative of the owner. The joke must be on us… Read Full Review

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★☆☆☆☆

“These people lie”

Written on: 11/11/2013 by mrsaprey (1 review written)

I sent 22 grams of 18 carat gold to this company. The quick calculator on their website suggested a price of £450. A day later, they sent me an email offering £249. I again checked while I had their customer adviser on the phone - it said £425.51. They are liars and rely on inertia to get away with lying. The girl on the phone was stumbling and stuttering and had nothing to say. They also take 10 days to return your goods. I accept that the price of gold varies from day to day but… Read Full Review

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★☆☆☆☆

“Beyond Bad”

Written on: 07/11/2013

london gold refinery suckered me in with a high price on their site. The problem is they then offered me a price that was at least 80% below the price on their site on the day of ordering the gold pack. This is poor service and they must think people are stupid… Read Full Review

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★☆☆☆☆

“My husband wanted to sell his gold chain as we needed...”

Written on: 29/10/2013 by SM1973 (2 reviews written)

My husband wanted to sell his gold chain as we needed some cash for some bills at the end of the month. DO NOT USE THEM!!! 1) They weighed it at less than they should have done 2) They decided the clasp couldn't be gold so deducted a couple of grams. 3) They "made a mistake" in caclulating it was 9 carat when in fact it is 18 carat. I told them to return the jewellery whereupon they offered a bit more!! 4) The postage to return it is NOT FREE. You can either pay them £23 to post it… Read Full Review

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★☆☆☆☆

“cant reccomend them at all”

Written on: 28/10/2013 by boltonfruit (1 review written)

Offered 20 pounds for over 40 grams of 9 carat gold I sent to them. The price on their site on sunday was far higher dont use… Read Full Review

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★☆☆☆☆

“terriable prices ”

Written on: 27/10/2013 by jonnny142 (1 review written)

london gold refinery offers eh lowest prices out there. sent 40 grams of gold and only got 250 pounds for it never use!… Read Full Review

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★☆☆☆☆

“Lies ”

Written on: 27/10/2013 by Jason0128 (1 review written)

Was quoted £56 for a gold ring, pack came after about a week not next day as advertised. Waited for a reply from them after another week one came! £31 ! Disgusting as this is well under the high street price. After about 3 weeks they finally rang my mobile to answer my complaint, and I was told that's the only offer as it says somewhere on the site you have to pay a 13% admin fee. Now any idiot can see that the price should be £48.72. Wouldn't up the price by £1 Do not use them if you do… Read Full Review

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★☆☆☆☆

“NOT TO BE TRUSTED!”

Written on: 22/10/2013 by DianeNeil (1 review written)

TRICKI got a quote on their webiste for a heavy 9ct gold chain which they quoted as over £700.00 but when I sent it off to them and a week later received an email offering me £482.00. I called to complain and they said we can offer you £600 instead - What are they playing at!! I have asked them to return it and they said they can't send it recorded delivery (even though they advertised as free insured items), so I'm waiting for this to be returned even though they have kept hold of it for 2… Read Full Review

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