London Gold Refinery Reviews - www.londongoldrefinery.co.uk

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Latest Reviews

★☆☆☆☆

“Online Gold thieves!!!”

Written on: 30/04/2015 by Barbarabebb (1 review written)

It's been over 3 weeks now since I sent my gold to the London Gold Refinery. I've emailed, telephoned etc. without success. Stupidly, I didn't delve enough into the firms reputation before popping my gold chains into their very professionally presented addressed bag and posting them to them ...........never to hear from them again! What a mug am I!! They don't even have to break into your house to steal from you, they just send you an envelope and get you to do the dirty work!!! I am going… Read Full Review

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★☆☆☆☆

“not what they seem”

Written on: 15/04/2015 by Giannat394 (1 review written)

I would strongly advise everyone not to use this site. Do not part with your valuables. If you want them back it will cost you as they will not insure return free of charge as stated in their gold pack. They are misleading people. Luckily I kept contacting them and eventually got my valuables back after two weeks. Don't bother to try phoning! … Read Full Review

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Mrwaz01's Comment

Written on: 21/04/2015

I have just made the worst mistake ever by sending them my last gold chain worth any value, without reading any reviews. I have now been waiting over a month for my money or my chain which I have demanded back.
I am stuck now as to what is my next move in recovering my Jewellery and I am beginning to panic.

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Tjforster's Comment

Written on: 27/04/2015

Theaten them with the small claims court, check out how to do it online, its easy. I did this and they paid up. Good luck

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★☆☆☆☆

“THEFT ”

Written on: 09/04/2015 by JabariRivera488 (1 review written)

very dissapointing to be caught out by these scamming people . The documents all look good when you get them but as soon as I called to chase up my money i knew i had been had , you just can't get to speak to anyone. They do respond back to emails but only to fob you off. I am so dissapointed in myself for not lookign for the reviews , i was taken in by the fact they were at the top of the list for gold buyers, it's an expensive lesson learned. A large number of people must be sending this… Read Full Review

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Niknakpaddywak's Comment

Written on: 10/04/2015

Did you ever get paid?

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Dawncol's Comment

Written on: 10/04/2015

I got paid 13 days late , reported them to action fraud and advertising stds, will be reporting to trading stds also

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Tjforster's Comment

Written on: 10/04/2015

well done for reporting them, this company needs to be stopped ripping people off.

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Niknakpaddywak's Comment

Written on: 10/04/2015

I got paid...15 days from offer. Phew!

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Tjforster's Comment

Written on: 10/04/2015

So did I after threatening legal action

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★☆☆☆☆

“Found this company on "Compare the gold" comparision...”

Written on: 08/04/2015 by RonaldDickey153 (1 review written)

Found this company on "Compare the gold" comparision website.... sent my bag of gold off in Special Delivery bag supplied by them, received a very quick offer from them the next day which I accepted (March 28th) Still waiting for the money..... Have just reported them to Action Fraud… Read Full Review

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Dawncol's Comment

Written on: 10/04/2015

Reported them too I and to advertising stds .... got paid 13 days late ! My guess is you got paid today also

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Tjforster's Comment

Written on: 10/04/2015

Yes I did, after threatening legal action on Monday morning !

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Shaunna8's Comment

Written on: 25/04/2015

How did you get paid? I still haven't got paid and it's almost been two months, I've reported them to action fraud and nothing has been done

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Tjforster's Comment

Written on: 27/04/2015

I sent them a letter by special delivery stating that I would be starting legal precedings against them if I didn't get my money in 48 hours... they paid up at the last minute....
Check out how to take someone to the small claims court online. It's not too difficult. Good luck

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★☆☆☆☆

“Broad daylight theft ”

Written on: 02/04/2015 by dawncol (1 review written)

Having posted my gold and receiving an offer that I rejected , we then reached and agreed amount on 27/03 I was emailed by NIC , who said my money will be in my account within 24 hours ! Ha what a lot of bull.....One week later after emails daily. Leaving voice mags on their "phone line" more like a black hole ..... I have complained to the advertising stds as the website is a lie , I will be laying a charge after work today of theft against this company . I will also be contacting the… Read Full Review

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Niknakpaddywak's Response to dawncol's Review

Written on: 07/04/2015

They are using a company house reference number from a Dormant account...I've been had by these people...2 weeks so far and no money received.

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Dawncol's reply to Niknakpaddywak's Comment

Written on: 07/04/2015

I have now logged a report with action fraud. I recommend you do the same ! We need to sort this out !

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Dawncol's reply to Niknakpaddywak's Comment

Written on: 10/04/2015

I got my money today

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Sunshine555's Response to dawncol's Review

Written on: 05/05/2015

Same experience - reporting to police etc.

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Sunshine555's Response to dawncol's Review

Written on: 05/05/2015

Same experience - reporting to police etc.

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Tjforster's Response to dawncol's Review

Written on: 08/04/2015

Please let me know how you get on as I am in the same boat, waiting for them to pay into my bank account (7 days now) and they don't answer emails or phone calls.

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Dawncol's reply to Tjforster's Comment

Written on: 10/04/2015

Email daily demand your money or gold back ! I got paid today 13 days late! I am not leaving it here ! The stress alone had me Ill . They will answer to me !!!

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★☆☆☆☆

“SLOW TO PAY ”

Written on: 02/04/2015 by AliWelsh (1 review written)

they were fast sending me the gold pack , fast coming back to me with an offer .and that is where it fell apart the made an offer via email 27/03 9.23AM , I accepted via email 27/03 @ 9.25AM I was then advised my payment will be in my bank 24 hours. Today is 31/03 and still not in my bank. tried to email _ no reply - tried to call on the number on the website automated to leave a voice mail message press # or press 1 for operator then you get "voice mail disabled" tomorrow 01/04/15 at… Read Full Review

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Dawncol's Comment

Written on: 02/04/2015

I am in the same boat as you ! I have complained to the advertising agency also . and will be going to the police after work ......... accepted their offer last Friday 27/03 ....... a week later no money

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Shaunna8's Comment

Written on: 25/04/2015

Have you got paid yet?

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Dawncol's Comment

Written on: 07/04/2015

I have still not received my money , have you ? . I have also logged a complaint with action fraud as well as the advertising stds .

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Niknakpaddywak's Comment

Written on: 07/04/2015

Please feel free to cross reference with my crime reference number NFRC150400995731. I am in the same position, they have had my gold for 2 weeks and I still haven't had any money from them.

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Tjforster's Comment

Written on: 08/04/2015

Hi,

I wish I had found this website and read your reviews sooner.
I have also sent this company a bag of gold on March 27th..accepted their very speedy offer on the 28th March of £840 and am still waiting for my money..just like the other victims, I have emailed and phoned but get no answer.
So I have done like you and logged a complaint with action fraud.
Lets hope the police have more luck than we did.
TJF

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Lovetooboogie's Comment

Written on: 09/04/2015

I am in the same boat but was not sure what to do about this , I have had no payment since the end of March and constant excuses on email . This is a scheme that must be making these people a massive amount of money . Because i have seen from the comments this is a Manchester company I have lodged a complaint with them . I have given them your crime reference number .

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Lovetooboogie's Comment

Written on: 09/04/2015

Thanks for this I have reported to the police and given your reference number , I hope more people do the same they have to be stopped .

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★☆☆☆☆

“AVOID AT ALL COST!”

Written on: 12/03/2015

Having accepted the offer made for a few items, told will have money paid into my account within 24hrs. Here i am 4 days in, NOTHING! As with many things in life, act in haste, repent in leisure comes to mind. The best advice i can give. Take time to fined a local jeweller or refinery that you can deal with face to face. It may take a little more time, but at least it is better than being ripped off by people like this! … Read Full Review

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★☆☆☆☆

“BEWARE YOU WILL GET RIPPED OFF”

Written on: 24/02/2015 by geeclou (2 reviews written)

IF YOU ARE DAFT ENOUGH TO WANT TO SEND YOUR GOLD TO THESE PARASITES AT LEAST SEND A RECORDED DELIVERY RETURN ENVELOPE WITH YOUR GOLD "BEST ADVISE STEER WELL CLEAR YOU HAVE BEEN WARNED"… Read Full Review

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★☆☆☆☆

“24 ct turned out 97% pure”

Written on: 23/01/2015

I acumalated a decent 37 g of pure gold melted down from swiss bullion bars after sending the item off after being quoted over £900 the first email I was offered £812 because they said it wasnt pure which I refused only for a few days later be offered £870 I declined again I did speak to a member of staff while the testing was being done but since ive refused their offer each time I call its passed on to an answer machine now am left to fund to have the gold sent back if I do receive it very… Read Full Review

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★☆☆☆☆

“RIP OFF - DO NOT USE”

Written on: 11/10/2014 by Keeganr8 (1 review written)

WAS QUOTED £91 ONLINE RECIEVED £70 ONLY FOUND OUT AS I EMAILED THEM. PHONE NUMBER IS ALWAYS DIVERTING TO VOICE MAIL. JUST SH1T SERVICE… Read Full Review

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★☆☆☆☆

“Beware the Administration charges in Terms and...”

Written on: 26/09/2014 by cris.egan (2 reviews written)

Londongoldrefinery.co.uk Beware I am afraid I am going to have to leave a negative testimonial about my experience with tham. I sent them a mixed batch of gold with 2 small items of 9 carat and 22 carat but the most part was 20 grams of 18 carat gold. Their main price for the 18 carat items was 5 pounds per gram, under their stated buying price for 18 carat gold. The 9 and 22 carat items were within acceptable margins. I offered them the 2 items at the price they quoted me to buy but… Read Full Review

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★☆☆☆☆

“Don't use!”

Written on: 03/09/2014 by Leblancnm1979 (1 review written)

Sent off a quantity of gold and silver based on their online price calculator and claim of 'average fees' of 13%. I knew the accurate weight, carat of the gold, and the pureness of the silver. When I received the offer from them I checked on the quoted silver and gold prices on their website that day. Using their calculator the gold and silver was valued at £152. Their offer was £90. This represents fees of more than 40%! I sent them an email with the calculations and asked why the price was… Read Full Review

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★☆☆☆☆

“DO NOT USE ABSOLUTELY APALLING AND NEED BANNING ...”

Written on: 03/09/2014 by Rashadb45 (1 review written)

I NEVER USUALLY WRITE REVIEWS BUT I JUST HAD TO DO SO ON THIS OCCASION. IF YOU HAVE SEEN THE 'LONDON GOLD REFINERY' GLOWING ADVERT WITH HIGH PRICES QUOTED PLEASE IGNORE. THIS IS ALL LIES LIES LIES. THE AMOUNT QUOTED ON SCREEN YOU CAN TAKE OFF A THIRD. FIRSTLY THEY ARE NOT IN LONDON BUT IN MANCHESTER, SECONDLY THE PHONE NUMBER THEY ADVERTISE AND STIPULATE HOURS BETWEEN 9AM - 6PM IS RUBBISH, THE PHONE IS CONSTANTLY AN ANSWER PHONE WHICH SAYS 'SORRY WE ARE CLOSED' THE MESSAGE THEN TELLS YOU THEIR… Read Full Review

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Dawncol's Comment

Written on: 07/04/2015

Did you get your money ?

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★☆☆☆☆

“they make offer,and you can,t contact to refuse”

Written on: 30/08/2014 by KhalilLindsey350 (1 review written)

bad nothing like price on web,hard to contact avoid them,would not advise anyone to deal with them… Read Full Review

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★☆☆☆☆

“I'm so glad I saw these reviews on The London Gold...”

Written on: 08/08/2014 by BryceBoone (1 review written)

I applied for their envelope and it arrived the next day,which I thought was a good start. But I had some queries and tryed to telephone them, it said there working hours were 9-6pm and I rang at 4.55pm, there was no answer,it just said what their hours were, and then there was a recorded voicemail telling me to leave a message, then it said the message box was full ??!! The recorded message was a lady with an American accent !!! This got me thinking, a big place like this,the first you hit up… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 26/07/2014 by AiyanaSmith1967 (1 review written)

Totally Shocking company - should be illegal. Great online quote they offered me next to nothing, increased the offer to a still terrible amount. then charged me £12 to get it back! and if you do not respond they say they will pay you the first offer within 10 days. … Read Full Review

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★★☆☆☆

“Great online price, poor quotation”

Written on: 31/03/2014 by frodotarb (2 reviews written)

I used this company to sell some old silver coins. After looking at the website and calculating my price with the calculator I was expecting to get around £320. They were quick to send out my freepost envelope and after packaging up my coins I received a quote from them for £70. I emailed them and called them numerous times and never recevied a response in the first couple of days. However, I then received an email to advise they would increase my offer to £150 which I turned down. I was… Read Full Review

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★★★★★

“DON'T BE PUT OFF BY INITIAL EVALUATION!!”

Written on: 28/02/2014 by izzieb (7 reviews written)

I got an initial valuation by email for my jewellery. It was really not a good start! However, after emailing back and telling them what I thought it was worth and a very nice chap phoning me, I was reassured. Nickolas then arranged to phone me the next morning (which he did) and I was offered a decent price, given the opportunity to take the offer or get my jewellery back - I chose the money - which was put into my bank account the same day. So, happy ending. Hint - don't take the first offer… Read Full Review

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★☆☆☆☆

“Do not use this company!!”

Written on: 21/02/2014 by dawkin10 (2 reviews written)

This company is a joke. They are everything that is rip off Britain. Do not send your gold to this company as they will offer a ridiculous price in comparison to what their website suggests. Stay clear of them unless you want your blood pressure to rocket. In getting your gold back they again rip you off with extortionate postal rates. … Read Full Review

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Waltereveling's Response to dawkin10's Review

Written on: 03/09/2014

Agree with all you said. You can buy your own registered envelope for £7.15 rather than pay their £23, but better not deal with then in the first place!

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★☆☆☆☆

“Rip off”

Written on: 20/02/2014

These people are gangsters. They offered a lot less than it was worth, and then charge you to return it insured. Don't waste your time… Read Full Review

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