Written on: 03/09/2014 by Leblancnm1979 (1 review written)
Sent off a quantity of gold and silver based on their online price calculator and claim of 'average fees' of 13%. I knew the accurate weight, carat of the gold, and the pureness of the silver. When I received the offer from them I checked on the quoted silver and gold prices on their website that day. Using their calculator the gold and silver was valued at £152. Their offer was £90. This represents fees of more than 40%!
I sent them an email with the calculations and asked why the price was so low, but they wouldn't reply. They sent me another email the next day with the same offer. I tried to contact them several times by phone but it just went to answer phone. I left a message for them to contact me - they never did.
Their terms and conditions state that if they don't hear back from you within 3 days from when they make their offer, they take that as your acceptance!!! I sent a further email rejecting their offer and stating that I would send my own registered envelope for the return of my gold and silver. I sent it to them recorded delivery to prove that they had received it. If you don't send your own they will either send it back without insurance, or rip you off to the tune of £23 (£7.15 if you buy it yourself giving you insurance up to £500).
This company based, I believe in Manchester, and operated through a PO Box number, fails to live up to its claims. They make it near impossible to contact them, don't reply to you and don't honour their own terms and conditions.
I did receive my gold and silver back today (luckily) but I won't be sending it off again! I'll be looking for a local dealer from now on. AVOID!
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