DO NOT USE ABSOLUTELY APALLING AND NEED BANNING BEWARE !!!!

I NEVER USUALLY WRITE REVIEWS BUT I JUST HAD TO DO SO ON THIS OCCASION. IF YOU HAVE SEEN THE 'LONDON GOLD REFINERY' GLOWING ADVERT WITH HIGH PRICES QUOTED PLEASE IGNORE. THIS IS ALL LIES LIES LIES. THE AMOUNT QUOTED ON SCREEN YOU CAN TAKE OFF A THIRD. FIRSTLY THEY ARE NOT IN LONDON BUT IN MANCHESTER, SECONDLY THE PHONE NUMBER THEY ADVERTISE AND STIPULATE HOURS BETWEEN 9AM - 6PM IS RUBBISH, THE PHONE IS CONSTANTLY AN ANSWER PHONE WHICH SAYS 'SORRY WE ARE CLOSED' THE MESSAGE THEN TELLS YOU THEIR OPENING HOURS WHICH OBVIOUSLY DO NOT EXIST, YOU CANNOT LEAVE A MESSAGE AS THIS FACILITY IS FULL. (OBVIOUSLY MANY PEOPLE HAVE LEFT MESSAGES AND THEY HAVE NOT EVEN BEEN LISTENEND TO). SO YOU NEVER GET CHANCE TO SPEAK TO ANYONE. THEY ARE VERY QUICK TO SEND OUT THE PRE PAID ENVELOPE TO LURE YOU INTO THEIR TRAP, IT ALL LOOKS GLOWING AND ABOVE BOARD. THEY ADVERTISE IF YOU ARE NOT HAPPY WITH THE PRICE THEY WILL GIVE YOU WITHIN 24 HOURS THEY WILL RETURN YOUR GOLD FREE OF CHARGE, WHAT THEY DO NOT TELL YOU IS IF YOU OPT FOR THAT SERVICE IT WILL BE JUST IN AN ENVELOPE WITH A STAMP ON, NOT TRACKED OR INSURED. THEY REALISE NOBODY IS STUPID ENOUGH TO OPT FOR THAT SERVICE SO THEY THEN WANT £30 TO RETURN YOUR ITEMS INSURED. THE OTHER OPTION AVAILABLE IS TO SEND THEM A PRE PAID SPECIAL DELIVERY ENVELOPE OBTAINABLE FROM THE POST OFFICE FOR APPROX £7.20.
I SENT JEWELLERY TO THEM WHICH WAS CALCULATED AT AROUND £985.00 BUT ONCE THEY HAD RECEIVED IT I HEARD ABSOLUTELY NOTHING FOR 2 DAYS AND THEN RECEIVED AN EMAIL OFFERING ME AROUND £670.00, I REPLIED TO THE EMAIL STRAIGHT AWAY DECLINING THIS OFFER, THEY REPLED AGAIN OFFERING ME £750.00 WHICH I ALSO DECLINED. I POSTED THEM THE PREPAID ENVELOPE ASKING THEM TO RETURN MY JEWELLERY AS A MATTER OF URGENCY AND FOR A FURTHER TEN DAYS THEY DID NOTHING ABOUT RETURNING MY JEWELLERY. I SENT MORE EMAILS ASKING FOR THIS TO BE POSTED BACK TO ME AND EVENTUALLY THEY DID SO. ALL THEY HAD TO DO WAS TO PUT IT INTO THE ENVELOPE I PROVIDED BUT ONCE THIS COMPANY REALISE THEY ARE NOT RECEIVING YOUR ITEMS AND ACCEPTING A RIDICULOUSLY LOW PRICE FOR IT, THEY MAKE YOU WAIT AND WAIT FOR YOUR ITEMS TO BE RETURNED. IF YOU HAVE HAD THE TIME TO READ THIS PLEASE DO NOT FALL INTO THEIR TRAP, THEY ARE KNOWN TO TRADING STANDARDS AND ALSO ONLINE FRAUD AGENCY. THIS SEEMS TO MAKE NO DIFFERENCE MY ONLY MISTAKE IS THAT I DID NOT READ ANY REVIEWS BEFORE POSTING MY GOLD ITEMS. I HAVE SOLD BEFORE TO A COMPANY ON LINE AND HAD NO ISSUES AT ALL, FOR THIS REASON I DID NOT FEEL THE NEED TO RESEARCH THE COMPANY SOMETHING WHICH WAS A HUGE MISTAKE.

DO NOT TRUST THEM