Written on: 27/04/2012 by kilgore_trout
Just my experience.
I ordered a Great Planes micro F-86 and some spare parts for my Sbach. Everything was in stock, with the friendly "usually ships next day" next to it. Not so much.
8 days after placing my order, I called, and the person I talked to assured me that it would go out that day. The next day I called, and was told it hadn't shipped. I requested they cancel my order, because really, they don't deserve my money at this point. I was told that I could not cancel because it was already "in the shipping department." I asked why it was in the shipping department when I was assured it was going to go out the day before... "I'm sorry, sir, but we can't cancel your order at this point."
I told them I would never order from there again and got off the phone. That night, I got a friendly email from CS letting me know that my order had shipped. I emailed them back that I was unhappy about it taking NINE days to ship an order and would not be doing business with them again. Response: .....crickets.....
I worked a lot of crappy customer service/service industry jobs when I was younger, and guess what; I hated the customers too. However, it's your JOB to make customers happy. That's what you get PAID to do. Happy customers spend money at your business, unhappy customers don't, and they tell everyone why they won't.
Oh, and when my package arrived, the nice delicate foam parts for the sbach? UNDER the F-86. The package: beat up, the tape on top didn't even seal the box, or came loose due to all the empty space underneath it. The empty space that would have stopped everything from moving around? Empty, as in "nothing in the box to stop things from bumping around and smashing things."
I get their business model, sell way under MAP, and charge the bejesus out of people for shipping who order less than $150 worth of swag, and God help you if you order under $60 of stuff, because you'll pay 1/3 of the total cost in shipping. Yeah, I saved twenty bucks, but was it worth waiting almost two weeks for? For me, that's a big old "nope." I expect this kind of thing from Hobbyking, I order from them and forget that I did and move on to something else in the meantime. I don't expect this from a stateside vendor.
That's my 2 cents, and the last 2 cents I'll give wholesaletrains.com
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