Mistake

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Guest's review of iPhone Unlock UK www.iphoneunlockuk.com

★★★☆☆
iPhone Unlock UK www.iphoneunlockuk.com

“Mistake”

Written on: 05/12/2011

I unfortunately have 26 of my friends registered with this site and have two accounts myself. They have always been very good and helpful...until now.

I have purchased an unlock for my 4s on 35 days ago. Emailed them two weeks ago and was told that it takes up to 28 days. I rechecked after 30 days to find my member screen said that my IMEI was awaiting submission to the unlock server, very surprised by this I emailed again but this time had no response. I have just phoned them after rechecking today, day 35 to find the message now says, IMEI Submitted.

Surprised at this I phoned to ask whether it had just been submitted and whether I would now have another 28 days to wait, only to be told by DAN, that if I didn't like it I could have my money back and they would cancel the request. Fantastic customer support, as a Parts and Service Director for the a mayor Automtive brand in the Middle East, I'm glad none of my dealers have this attitude else we could all find ourselves out of work.

I will not be letting this drop, atleast for a few weeks, which as I am aware in the Service industries can seem like forever when making sure every website one can find has this same message on it.

  • Customer Service

  • Value For Money

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Peterdahle's Comment

Written on: 06/12/2011

Jody here the Managing Director. I am struggling to find something to write to comment on here. We are having trouble issuing the a software unlock for the 4S (which is required for handsets on networks such as AT&T). We have offered you a full refund as we have been unable to deliver, what would you have preferred instead of this?

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