DO NOT USE!!!!

Click here if this is your business
★☆☆☆☆
1.0
2.0% of users recommend this
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baikal111's review of Unlock a Mobile www.unlockamobile.co.uk

“DO NOT USE!!!!”

★☆☆☆☆

written by baikal111 on 11/02/2016

I tried to get unlock codes for 3 phones on 2 different networks. Within a couple of minutes I had emails back stating that they couldn't generate an unlock code on this occasion and that they would refund me.

That was the last I heard from them despite numerous emails from me. I even asked them about it via their Twitter account, only to find that they immediately deleted my tweet and blocked me from their account. Someone must have been monitoring the Twitter site because I was blocked from seeing their account before I even had a chance to log in!

Unfortunately, they seem to have stopped offering the PayPal option (perhaps because too many people were claiming a refund easily!)so I foolishly paid £17.97 in total via debit card, seemingly, with little or no hope of getting it back.

If this is a legitimate business then they certainly aren't acting like one. I think the only option is to go to Trading Standards to see if they can trace them.

DO NOT USE UNDER ANY CIRCUMSTANCES!

  • Customer Service

  • Value For Money

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Joeb25's Response to baikal111's Review

Written on: 11/03/2016

Try sending an email again if no refund is received. I sent an email quoting their refund policy with my order number and the date. I received a response after two hours later saying I have been refunded.
I stated on my email that it's my last try to get a refund before reporting to Trading Standards. I'm waiting for the refund to appear on my credit card balance before taking the next step.

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