written by DominikB on 16/04/2014
I put my phone IMEI and all detials and their system said that phone can be unclocked. I have paid 9 euros then next day received email that they unable to provide code to unclock phone ( XPERIA L ) and they give some instructions and link to outdated software that have no support for my phone. Pretty useless.
I have asked for refund sending email few times . No response.
So according to the previous reviews they really cheating people.
As rated by our community of reviewers
Unlockteam's Response to DominikB's Review
Written on: 17/04/2014
Dear Customer,
We apologise you have had issues contacting us or unlocking your phone. Please contact us direclty using the "Contact via email" link at the top of this page, including your order number and we will be able to try and resolve your issues or will refund you in full.
Kind Regards
The Unlock Team
Dominikb's reply to Unlockteam's Comment
Written on: 23/04/2014
sent an email to accounts and received this :
"Dear D
Thank you for your request, if you were unable to unlock your phone using the
software or codes provided you have a right to a full refund as per our terms of
service. Please forward an email to us stating the
issues you had and they will attempt to assist you with further options, issue a new
code or refund you in full.
Kind Regards
A"
I HAVE SENT FEW EMAILS THEN AND STILL NOT HAVE REFUND
Then received today this (23. 04.2014) :
"Copy to customer
------------------
Thank you for contacting us. Our records show that a software unlock solution was
issued to you for this order. I have spoken to accounts who are awaiting a screen
shot image showing that your phone is still locked. To do this please enter a non
accepted sim so a "sim not accepted" message appears.
If you require any assistance or have any questions please contact us.
Kind Regards
A"
THIS IS CRAZY THEY HAVE "CRYSTAL BALL" ....MY PHONE IS STILL LOCKED AND MY HARD EARNED MONEY GONE.