Unlock Samsung Online - www.unlocksamsungonline.com Review

★★★★☆
4.3 / 5
84.8% of users recommend this
  • Customer Service

  • Value For Money

chrisbat200's review of Unlock Samsung Online - www.unlocksamsungonline.com

★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“Company never sent me code. I use more than 100 unlock...”

Written on: 28/06/2013 by chrisbat200 (1 review written)

Company never sent me code. I use more than 100 unlock sites to unlock phones for my stores and this one was the longest process + Never received any code/

  • Customer Service

  • Value For Money

Unlocksamsungonline's Response to chrisbat200's Review

Written on: 30/06/2013

Hello,

I think you need to check the definition. Also your whole message screams lie, right you used 'more then 100 unlock sites' who believes that.. there barely are more then 100 different sites offering unlock codes.

You fail to mention what product you exactly bought and neither do you mention your email, support ticket or what so ever so I can check however in case of unlock by codes we -always- deliver the unlock codes and if we can't we refund.

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 01/07/2013

Seems like you always blame the customer not reading all the small print etc.

Seems to me that if you require the customer to read the small print then you are not the most honest person to start with since you can always find the loophole to take the customer's money.

Reply to this comment

Unlocksamsungonline's reply to Worst_Unlocksamsungonline's Comment

Written on: 02/07/2013

And I'm pretty sure this is just a false review from somebody you know or just from yourself under another name.

If not please 'mister bat 200' speak up and provide me your SRS username or support ticket id number. Like I said if unlock codes can't be found we refund -ALWAYS-. So provide me your details I'll make sure that you get your refund.

I see you already suddenly changed the title line so you must be watching. However I'm pretty sure you won't be responding. If you do and provide me with the details so I can look-up your order I'll publicly apologies and admit I was wrong here..

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 03/07/2013

"we refund -ALWAYS-." - Not full amount from my experience.

'mister bat 200' - Just call the credit card company, state the date and sum of the transaction and the descriptor on the transaction line. Say that you didn't get the service you paid and the credit card company will reverse the transaction and the merchant will incur reversal fees which are higher than what he got.
If enough people will do it the credit card company either will stop working with him or raise considerably his fees.

Reply to this comment

Unlocksamsungonline's reply to Worst_Unlocksamsungonline's Comment

Written on: 03/07/2013

Not in your case no, as there was no failure of our system in your case and in your case YOU made the mistake as proven already in the other comment.

If mister bat 200 submitted his IMEI and and the unlock codes are simply not found we do refund. But surprise surprise there is no communication from the mysterious 'mr bat 200' what-so-ever....

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 03/07/2013

A. I got full refund from the Credit Card company.
B. I hope you enjoyed the reversal fee that you got stuck with (something around $40)
C. This will help you understand that consumers will not accept being cheated out of their money for something that doesn't work.
D. If I was posing as the original poster I would have replied using original poster handle.

Reply to this comment

Unlocksamsungonline's reply to Worst_Unlocksamsungonline's Comment

Written on: 03/07/2013

A. You are still hiding behind anonymity. You can claim what-ever you like. I can't check and you don't provide any proof showing you are full of nonsense.

B. It is actually something like 20 USD

C. we don't cheat. We unfortunately very occasionally have to deal with really simple people that have no idea how even a search engine works and can't read like you

D. No you're not replying as him because you can't provide any of the answers & proof I'm asking for.

Gotta live anonymity right!

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 03/07/2013

A. Don't care about what you believe, and plus you can't show any proof either. You probably already got hit with the reversal just won't admit it from fear of other customers doing so.
B. Still hurts, and probably will hurt more when more people will do the same
C. I don't care what you think, fact is that you refused to return money for a service not provided this equals to STEALING!!
D. Whatever makes you happy and sleep good at night believing that you provide good customer service.

I see that it really bugs you, so just to recap:

ANYONE that wants to reverse a transaction from this site should do the following:
1. Refuse any partial refund from this guy or "upgrade" option for more money
2. Contact the credit card company stating the date, sum and the descriptor on the line of this transaction.
3. Request reversal of this transaction since service wasn't provided/product didn't work and state that the owner refused full refund and offered only partial or "upgrade" where you required to pay more money.
4. Go to honest site that gives you value for the $$ (only $8 for unlock code) cellunlocker.net

Reply to this comment

Unlocksamsungonline's reply to Worst_Unlocksamsungonline's Comment

Written on: 04/07/2013

Well this is my job and apparently you don't have anything better to do.. I can sit here and reply to you forever I don't care. If you want to chat just let me know.

I think your reply on me asking to stop hiding behind your anonymity says enough for everybody.

Also our Paypal account is actually in very good standing. Not long ago Paypal gave us a call offering us to lower the transaction costs because our account has such an excellent status and sales are still growing (Paypal excellence status means <3% refunds). We proud ourselves with those facts to be honest..

As I said it is unfortunate to have a customer like you whom is just not intelligent enough to read the difference between 'Samsung S7560' and Samsung S7560M' and just buy without informing himself first. And then when offered 2 solutions just throw it in our faces. But you know you can't please everybody no matter how hard you try so that is all fine..

oh and btw I don't know when you did your little charge-back but we haven't had one processed since weeks. I can check back 180 days with Paypal and we only had one at 23-05-2013 but that was from a German email address (and that one isn't even final as Paypal felt we were correct and they are disputing the charge back for us). And you tried to unlock S7560M but couldn't see the difference between S7560M and S7560 and the S7560M is a Canadian phone so most likely that wasn't you..

So only conclusion I can make about that is that you are -again- full of nonsense.. that of course you could clear up everything by stopping to hide behind the anonymity but I already know the answer to that ;)

Oh and if refusing to refund you as per the refund rules you accepted is taking without consent oh boy there is some MAJOR taking without consent going on in this world

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 04/07/2013

Seems that you really waste a lot of time on this, probably because you don't have so many customers.

I'll repeat it again CELLUNLOCKER.NET os better value for money and have better reputation.

I don't care about your little site anymore since I got my money and you didn't prove anything here expect that you don't have customers since you write so long replies.

Also the more comments here the more people will get curious and the more bad publicity you get, so keep up the good work.

Regarding anonymity, you also tried (unsuccessfully) to protect your anonymity since your puny site is under private registration when using WHOIS, not to give any details of who is running the site. I found your identity by other means though.

Reply to this comment

Unlocksamsungonline's reply to Worst_Unlocksamsungonline's Comment

Written on: 04/07/2013

hahaha you're a funny guy..
Us hiding? From our blog you can get a DIRECT link to my public Google+ profile. My full name is mentioned multiple times on the website. So woohoo you made a huge discovery finding my identity. For any person who doesn't want to bother searching and for some miracle you are still reading all this nonsense chatter my personal site is here:
stevenvanderpeijl . com

(it's not yet finish though - some stuff needs to be fixed there)

Also I have to time to write replies here because between the 20.000+ Samsung unlocks we do PER MONTH there aren't any customers who complain like you do..(congrats on being the biggest complainer we've ever had, something to be proud of! Go tell your mom!) so I have time to reply to your messages.. and to be honest you're my entertainment for the day.

You think people who read these comments (if they even bother to do that) care what you have to say? Man you really have yourself on a high stool right?

Did you see our latest review? A 76 year old man who unlocked his phone without any problem and was very happy with our service. You know why he sim unlocked his phone without any problems? Because he did know how to read and follow simple instructions, more then I can say of you..

And very funny how you try to weasel yourself out of the fact that you are still the 'big man' not providing ANY proof and still hiding behind anonymity.. it is sad actually..

Ok so far my break :) thanks for the entertainment once again.

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 04/07/2013

You could be comedian and run your own show (probably you would be more successful than running this web site).

Just looking at the amount of the reviews here (barely 63 which the majority of them are from your own accounts I'm sure) it doesn't make sense the +20K customers. So check your numbers.

your replies show frustration and inability to cope with the reality that your site sucks and CELLUNLOCKER.NET rules (3077 reviews and better grade).

Still you hid your identity when you used the private WHOIS registration which costs more money and is an extra so you were trying to hide I just found the connection. This fact you didn't explain and probably can't.

I'd suggest you donate the money to lost causes just like your site.

Reply to this comment

Unlocksamsungonline's reply to Worst_Unlocksamsungonline's Comment

Written on: 05/07/2013

heeey my daily entertainment is here again :) pretending to know everything where in fact he knows jack..

private whois is FREE, and standard turn on with our registrar (namecheap and internet.bs).

I also never said we have 20+K customers, I said we unlock 20+k phones.. oooh baby boy is back to where it all started the inability to read the English language. Here is your proof RIGHT HERE :) whahahaha that you are inept to read!

We have various B2B customers which help up that number significantly but that doesn't change the fact our service is trusted by bigger businesses and thousands of customers (yes now I'm talking about customers).

And that our friends at cellunlocker have a bit more reviews is somewhat suspicious (that enormous amount) however they have been here on reviewcentre a loooooot longer then we. And yes they rank very well on google as well so they are most likely bigger then us.. I really don't care we are still growing for direct customer sales and I'm pretty sure we are still bigger in total unlocked phones per month..

If you would finally be real man and stop hiding you can email me I'll show you some proof (can't post URLs here as you've noticed) of all our unlocks.. (that offers goes for anybody btw)

Reply to this comment

Worst_Unlocksamsungonline's reply to Unlocksamsungonline's Comment

Written on: 08/07/2013

Won't bother to answer this guy, it's like talking to a wall (he's only one since if he had this successful company he would have had staff to handle customer support so don't believe his statements about the size and magnitude, all the facts show otherwise).

THIS IS FOR PEOPLE WHO CONSIDER USING THIS SITE:
Just look at the responses of this site and understand how not to do customer service.

1. Totally unprofessional
2. Its the customer who doesn't know how to read
3. The site is always right.

FOR PEOPLE WHO PAID AND REGRET IT SINCE THEY GOT LOUSY SERVICE OR NO SERVICE AT ALL:

1. Refuse any partial refund
2. Call the credit card company
3. Request reversal of the transaction stating date, sum and the line descriptor on this transaction.
4. You'll be issued a refund by the credit card company.
5. This will impact this site by degrading its standing with the payment processors and giving him a fine.

Reply to this comment
Report this review