Written on: 07/07/2013 by keviny2 (1 review written)
I ordered an iPhone unlock for a UK phone locked to Orange. This was not a cheap option at £89.99 but I thought it would be worthwhile.
I waited as a week went by and did not contact them because their information says not to and just be patient.
After a couple of weeks a noticed an update on this website saying that Orange unlocks had been suspended. That's life but not a word from the company to inform me. I contacted them and they did little to assure me that the service would return.
I then had to return the phone and therefore my IMEI number is now not valid and I've tried to contact them for over 2 weeks and not one reply. All I want is a refund.
I noticed that recently they've posted an update asking for more money to complete the transaction that they had previously accepted from me at a different rate (is that entirely legal?). Again I've asked for a refund.
Will now seek a refund from my credit card company.
Whilst I see lots of happy customers here, I suggest the business is not really the sort of company that you'd really want to do business with because quite frankly they do not possess one ounce of customer service.
As rated by our community of reviewers
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