Waited 6 weeks, they do not answer their phone nor mail

★★★★☆
4.1 / 5
81.7% of users recommend this
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Guest's review of OfficialiPhoneUnlock.co.uk - www.officialiphoneunlock.co.uk

★☆☆☆☆
OfficialiPhoneUnlock.co.uk - www.officialiphoneunlock.co.uk

“Waited 6 weeks, they do not answer their phone nor mail”

Written on: 07/02/2013

DO NOT USE
I've now waited for 6 weeks and called many times waiting in line for more than 1 hour each time - no one picks up.
I've written to them on their support page - getting no answers.
I've emailed them - getting no answers.
So do not use these.

  • Customer Service

  • Value For Money

Cesurkalem's Comment

Written on: 01/03/2013

i agree with you

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Officialiphoneunlock's Comment

Written on: 26/03/2013

Hi, we take complaints very seriously and are sorry for the experience so far. Please contact our support manager ian@officialiphoneunlock.co.uk so that we can either expedite your unlock or get you refunded. Because we sell official unlocks, we have to rely on the carriers unlocking your handset. Once again, many apologies.

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Gugo's Comment

Written on: 26/03/2013

You write on your mail homepage to only use your messaging system to contact you - and I've written many times without getting a response. You have later on asked if I wanted a refund or to continue to wait - I have answered: a full refund - but never heard from you again. So please give me a full refund.

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Gugo's Comment

Written on: 03/04/2013

I have now 3 months later received a full refund. After having tried to get in contact with the company through their website and phone - with no luck - I finnaly got a response through this review website.If this is due to a bad review lying on the Internet, that I'm having my bank run a dispute - trying to get my money back or if the company have just been so busy that they have not had time to answer - I do not know.
I do believe that this is an "honest" unluck website though who just do not answer their customers. But I now have a full refund - and I promised the company to update the website with this info - which I believe is then fair.

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