Written on: 30/11/2012
Do not use their Pre-Order process (officialiphoneunlock.co.uk). I purchased this option, and after a couple of weeks of waiting with no progress, i requested a cancellation and refund as i had to take a different direction. Only then was i told that the Pre-Order fee was completely non-refundable. After i double-checked the pre-order process to ensure that no non-refundable notification is provided during the ordering and payment process, i again requested a refund. They once again denied my request and pointed me to their obscure Terms & Conditions page for website usage, where the non-refundability clause is stated. Essentially, the pre-order fee is a fee for the priveledge of being on their email list... nothing more.
The net effect is that this company has no interest in valuing customer relationships over that of obscure corporate policy. I will never deal with such a company, and i will never recommend anybody else do so either. There are plenty of other credible service providers out there that clearly value their customers more than these guys.
FYI, I decided to you another service (cellphoneunlock.net) for my unlocking needs, and their service was excellent, and cost was less than these guys. I even tried to unlock a new Nokia 920, and when they were not yet able to unlock the unit, they provided an immediate and full refund. Obviously, they care more about customer relationships than officialiphoneunlock.co.uk.
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Written by joshih