Shocking Lack of communication reported to trading standards

Click here if this is your business
★★★☆☆
2.8 / 5
49% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

funkynutbaruk's review of Mr Unlock www.mrunlock.com

★☆☆☆☆
Mr Unlock www.mrunlock.com

“Shocking Lack of communication reported to trading...”

Written on: 19/05/2012 by funkynutbaruk (1 review written)

I Purchased a unlock code on 12th May for a sony Xperia S Locked to the three uk network the following day i received a msg that they would have to do a refund as they could not unlock my handset. So i have sent them 3 emails now with no response and they have still not refunded my payment. i Have asked trading standards to have a nosey in to this company as there practices seem very shady to say the least PLEASE IF YOU WANT TO Have your phone unlocked do it through your network of you can three only charge £15 and at least you know it will be done..

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to funkynutbaruk's Review

Written on: 05/06/2012

Hi jason,I left a comment on your other post re the 4 or 5 P's of matierkng so I won't repeat those thoughts here.This is an interesting thread and has raised some points that I have some difficulty accepting.People do buy on impulse but not as much as is being stated here. Your particular example Jason of someone under stress with financial debt may well do something on impulse BUT then again they may not do anything at all even if the solution offered is the ideal one..why because they are also internally defeated and have probably made so many poor decisions in the past that led them into this situation of debt they react in the complete opposite way to impulse buyers. They can be totally incapable of making any decisions. I have actually seen examples of this behaviour and all these folks are doing is not trying out anything but just going through the motions in a near moronic state.Secondly Joseph commented about talking to people's deepest desires etc. I hear this point of building a relationship with your list to create trust many times. The thinking is that trust can then lead to a more profitable list. Do you really believe that people are that gullible and stupid? Many subscribers (I really don't like that word either) are much smarter than the people trying to market to them. Sure some clever copy-writing can create emotional triggers that lead to sales but think about the normal level of conversions..we are talking about 1 or 2% with even the best written sales pages that are claimed to have cost thousands. What about the other 98% who simply ignored the message or saw it for what it really was..a sales pitch.People always will initially react negatively to a sales push of any kind. People do respond to freebies and good quality offers but don't lets fool ourselves..we can only impact on their decision in a very minor way. And if we try to do any more then any trust you have created is instantly dissolved and your list starts to dwindle in size. Even for the biggest and most successful online marketers. if the truth were really told, for them it's never going to be a matter of trust it's simply a matter of turnover a numbers game. so when I hear people saying they are building trust what they are really saying is they are setting up their targets . is this bad no but don't insult people's intelligence by thinking the giving of freebies builds trust. This is the real online opportunity. Don't forget the 5 P's of offline matierkng and create a business based on openness and brutal honesty. I repeat people are not stupid so let's stop treating them that way in our matierkng. If you have something of high quality to sell that you TRULY BELIEVE will benefit others then be proud of your offer and TELL them you are selling it for mutual benefit.There are many countries in the world. like Australia and England, where people in the financial services industry (and that includes insurance) MUST declare ALL their commission and bonus-able earnings BEFORE the customer pays for the product. Think about that for a minute Customers then will only pay the price IF they truly believe the person presenting the product is ADDING VALUE and not just presenting the product. that's why thousands of sales people left the industry practically overnight. The interesting thing is those who survived are regarded by the customers/clients as being absolutely essential to their financial future and most of these sales people do not take commissions they charge a fee for valued added service and are making more money than ever before!Just imagine what the impact of that type of legislation would have on online matierkng!Well there is my few dollars worth and I hope it stimulates more healthy discussion. Admittedly some of this was a bit tongue-in-cheek but I have always enjoyed a good debate. Best wishes Jason[]Jason Ser Reply:August 22nd, 2010 at 6:22 pmWow! Peter,You had brought up more than a few thought provoking issues here.In fact,you had expanded this discussion into something way bigger than I expected. So I decided response your comment here into 3 separate new posts, hopefully, to stimulate more discussions and also learning with more different angles of perspective for my readers. Here's where the links for the 3 response postsIf Peter's comments somehow intrigue you a little, you can continue the discussion in the above 3 post I created.CheersJason Ser[]

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review