FoneAngels Reviews - www.foneangels.co.uk

★★☆☆☆
2.2 / 5
79
29% of users recommend this
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Latest Reviews

★☆☆☆☆

“Sent 2 x iphone 5s (both had cracked screens) off...”

Written on: 20/01/2016 by JadynBoone410 (1 review written)

Sent 2 x iphone 5s (both had cracked screens) off separately on 27/12/15, under different names & email addresses. (same address). When both phones arrived, 2 separate emails on 31/12/15 stating that they had 'identified a potential issue with the following component: * iPhone Dock Connector – The cost of replacing this component is £44.99. We emailed back saying no thank you (phones certainly didn't have any other problems than cracked screens when we sent them! Almost… Read Full Review

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★☆☆☆☆

“scam on line”

Written on: 13/01/2016 by Castillovp97 (1 review written)

sent two ipads for sale offered £103 for eachend of November,goods signed for at their department,after various emails asking were is money NOTHING,do not trust this company… Read Full Review

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★☆☆☆☆

“Fone Angels have had my iphone for more than two...”

Written on: 04/01/2016 by bikeman123 (3 reviews written)

Fone Angels have had my iphone for more than two months. After sending it to them for a screen repair they claimed that additional work was required which I declined. The more recent contact I had with them was that they had repaired the phone but it needed to go through quality checks - that was 3 weeks ago!  I really do believe I paid them £35 not to fix my screen but to take my phone. Soon I intend to report them… Read Full Review

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★☆☆☆☆

“DO NOT USE !”

Written on: 16/12/2015 by Jordino69 (1 review written)

3rd review = Update on previous review - my sorry saga still rolling on with Foneangels. As you will know I eventually received the iPad mini after 6 weeks , but only after I threatened to report it as stolen, I then discovered it was broken. Foneangels will not accept a report from a fully trained Apple technician who looked at the device yesterday and reported that it is unresponsive and unrepairable. They are still asking for the faulty parts to be returned ? The faulty part is now the… Read Full Review

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★☆☆☆☆

“Disaster.”

Written on: 30/11/2015 by tomunderhill (1 review written)

Phone with them for more than a month, received 4 emails giving me extended dates on when the phone would be repaired - along with some words like "my supervisor is now monitoring the repair to make sure it gets done this week". All 4 deadlines were missed, without further communication. When the phone finally did return, the new screen did not work properly. I was not going to risk returning it to them and being without it for another month, so had it repaired locally. But are they going to… Read Full Review

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★☆☆☆☆

“Avoid! ”

Written on: 25/10/2015 by 371McDaniel (1 review written)

They give a timeframe they don't keep then say they never guaranteed a timeframe (in my case 7-10days but I demanded iPad back after a month as it was clear they had no idea how long they would take. They also recommend further work (look at the complaints they all say this is exactly what happened to them). In my case I had my iPad repaired elsewhere and they said no further work was needed! When I got my iPad back it took them a month to refund me and then they withheld some it as they said… Read Full Review

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★☆☆☆☆

“Took 1 month”

Written on: 20/10/2015 by Werdnarrek (1 review written)

This company took a whole month to mend my iPad screen. They also said I needed a new button £40 even though they had the glass removed anyway. When I asked them to give some compensation for the time taken they offered me a discount on my next order. They promised a fast turn around, they didn't deliver!… Read Full Review

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★☆☆☆☆

“Dont Trust Fone Angels or Trust Pilot!”

Written on: 13/10/2015 by beVance196 (1 review written)

Shocking company that has an appalling reputation across the real review sites and seems to be protected by false review sites like Trust Pilot (Trust Pilot receive subscriptions from client companies that pay them to manage their reviews - if you didn't know how the TP business model works look it up!!) If you use them expect to be contacted for additional repairs and wait many many weeks for your device back. Sadly if I had come to this review site rather that TP (which was all over… Read Full Review

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★☆☆☆☆

“Ipad mini screen repair - poor poor poor”

Written on: 09/10/2015 by wale100 (1 review written)

My experience is completely different to most of the other feedback on this review forum. Sent my device off for a screen repair 3 weeks ago. Received a call suggesting that I also change the charging port. I initially declined to change the charging port, but received 3 additional emails persisting and discounting the charge for a replacement charging port, I opted in for the extra spend. Three weeks later still not received my device back, tried to call, but number just puts you through to a… Read Full Review

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★☆☆☆☆

“Worst company I've ever dealt with”

Written on: 18/08/2015 by dangermousette (9 reviews written)

I sent a tablet and smartphone in for a screen repair. The first thing that happened was I received an email saying that additional repairs were needed at an extra cost of £93. I declined and asked for my devices back, and to have a refund. Nothing. They don't answer their phone and it was only when I threatened legal action that I received an email response saying they were waiting for parts that were out of stock. I replied that I didn't want the repairs doing and that I wanted my items… Read Full Review

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★☆☆☆☆

“very poor repair”

Written on: 15/08/2015 by Lizannmurphy (1 review written)

My iPad has come back with additional damage and like others on this site I was charged for a new home button as it was "faulty" when they did their assessment. Wish I had not just read their own reviews. It has taken almost a month to get the iPad back and they have offered a 25% discount on next order, I won't be using them again… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 01/08/2015 by erPowers19 (1 review written)

I have sent off my iPad mini to replace the cracked screen. A couple of days after receiving it they send me an email saying that they discovered that the home button is supposedly almost broken (although the screen was cracked from the other side and I have been using it for 6 months without a problem) and they want to replace it for an extra charge. I said no and asked for a picture of the supposedly damaged home button as proof that this is not just an attempt to get more money out of… Read Full Review

Nigelmanning's Comment

Written on: 17/08/2015

I have just had exactly the same experience! I wonder how many members of the public these people trick with the supposedly faulty home screen button... It took 4 weeks for a simple cracked screen repair. I requested that our device was returned unfixed so we could get it repaired elsewhere, and was quoted £14.99 cancellation fee, to cover the cost of returning the device. I work for the Royal Mail and know full well this is no way near the actual charge of posting! Would never use again and certainly not recommend.

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Alitrolls's Comment

Written on: 26/09/2015

They also object to every negative review on Trustpilot. I’ve left a bad review there and they had it taken down. Every day there are five star reviews, some times 7 of them. I don’t buy it!

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★☆☆☆☆

“Had my iPad for a month and bad updates”

Written on: 14/07/2015 by winster77 (1 review written)

Whilst I started off being relatively happy with the service, this took a sharp decline when further repairs were required on my iPad. I was informed at this point a further 7 - 10 working days were required to fix this. After this time was up, Fone Angels customer service got progressively worse and very quickly. Whenever I called up I had to select the new customer option in order to speak to someone. I was then told my iPad would be sent out in a few days and yet continually had to keep… Read Full Review

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★☆☆☆☆

“long overdue and substandard ipad air repair”

Written on: 07/07/2015

Heard nothing about the my screen replacement for a month as apparently they had forgotten to log my case on their system. Had to call several times whenever I wanted an update as it would usually go through to voicemail and no one responded to the messages I left. Apparently they were having particular issues sourcing replacement screens for ipads when mine went in. I eventually got the ipad back 2 months after it went in. The repair done was poor quality - the screen was not sensitive at… Read Full Review

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★☆☆☆☆

“Iphone 5s Repair - Absolutely dreadful”

Written on: 26/06/2015 by hartr (1 review written)

Iphone 5s Repair Absolutely dreadful; I sent my phone in and within one day I got an email from one of the technical people saying I had broken an additional item which needed repair over and above the screen. I have no idea whether this was true or not but agreed to have it done at extra cost. I then waited a week and enquired where my phone was. Within a few hours I got an email saying that it was delayed due to defective parts and it would be an additional 5 – 7 working days. I waited… Read Full Review

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★☆☆☆☆

“Terrible Experience”

Written on: 17/06/2015 by King11 (1 review written)

I've had a very poor experience with FoneAngels and am at the stage where I am considering making a claim against them. I had sent my IPad in due to suspected battery issue. After receiving the device FoneAngels confirmed the battery needed to be replaced and a promised to repair it within a few business days. Unfortunately, I experienced continued delays, repeated promises that the device will be repaired imminently followed by radio silence. The nature of the delays was also not communicated… Read Full Review

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★☆☆☆☆

“Terrible Company do not use.”

Written on: 08/06/2015 by SM73 (1 review written)

I sent my tablet in exactly 4 weeks ago and I still do not have it back. Like other reviewers they send you emails apologising that they recieved an incorrect batch and they are ordering new screens. You phone and email with very limited response. My current situation is that they are telling me that they removed the glass on my ipad and they stil. await their new batch which they claim they were going to recieve last Thursaday. I have requested for my ipad to be sent back with a refund and I… Read Full Review

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★☆☆☆☆

“From the start I didn't get any response when I used...”

Written on: 29/05/2015 by AlissonSkinner (1 review written)

From the start I didn't get any response when I used the online tool to book in my ipad (they were supposed to contact me within 48 hours to confirm when a courier would pick up my ipad). I had to call them after a 72 hour wait. The courier picked up my ipad and I heard nothing after 6 working days (return is promised in 5). Again I had to contact them. They still hadn't had a delivery of screens but told me on the phone that I had an issue with my volume button. I paid the invoice they sent… Read Full Review

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★☆☆☆☆

“Worst customer experience I ever had! Pathetic!”

Written on: 14/05/2015 by sirshanks (1 review written)

**PLEASE READ** If you want a true representation of foneangels customer service then I suggest a quick twitter search, I wish I had before using. I ordered the express repair for a new battery for an ipad 4. The express service is supposed to be a repair and dispatch on the same day. While I received an email saying the ipad had arrived no attempt was made to carry out the repair and have it dispatched the same day. The entire next day I tried calling both phone numbers, leaving answer… Read Full Review

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★★☆☆☆

“Wish I had come here first - will post updates”

Written on: 21/04/2015

So many people on here have indicated that they were asked to approve "extra" repairs having sent their item off and that is exactly what has happened to me this morning. My ipad screen was cracked and spreading - the ipad was working 100% when I sent it off I have been contacted today to suggest that there is an issue with the volume button which will necessitate another part at £44 - I have told them to just carry out the repair I booked and paid for i.e. the screen - we will see how long… Read Full Review

Philc76's Comment

Written on: 21/05/2015

Where do I start.
I had a crack on the screen of my Ipad. I lived with it for over a year but as I am going away on holiday next week 29/05 I though that I would get it repaired before I travel. I paid for the express courier drop off and pick up service on the 27th April and have not received the iPad back yet. It was eventually picked up by a courier on the 5th May

I was then told after a week of no communication that the screen repair was successful but there was another problem with the on/off button that will cost me an extra £49. I had never had any problems with the button when I sent it in but I was in no place to argue so agreed for them to carry out the work. I have sent numerous mails and made numerous calls to no avail. They have had the ipad since the 5th May.
I have just received what appears to be a generic email mail explaining that their is a "complication" with the device and that their phone lines are extremely busy.
Will I see the Ipad Again

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Hants206's Comment

Written on: 22/05/2015

This has followed exactly the same timeline and email chain as mine. They said the volume button had been damaged by a dink when I dropped it and as I couldnt remember where it was I nearly gave the OK - glad I didnt as when I "finally" received the ipad back the dink was on the opposite corner, nowhere near the volume button

I will NEVER use these people again and I would urge others not to put themselves through the stress of using them either.

The only successful people seem to be those that call in for an on the spot repair.

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Julie1234321's Comment

Written on: 07/10/2015

How did you get on I am in exactly the same situation!
They still have my ipad wish o came here first!


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Hants206's Comment

Written on: 08/10/2015

Just keep refusing any "extras" they offer and keep pushing for them to send it back asap after the original repair you asked and paid for has been completed - bombard them with emails. I got mine back - eventually - and it has been working perfectly fine since......no problems at all with the volume button that they said needed replacing but was on the other side to the damage :-)

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