FoneAngels Reviews - www.foneangels.co.uk

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★★☆☆☆
2 / 5
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Latest Reviews

★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Use at your own peril”

Written on: 21/08/2014 by Jadon298 (1 review written)

I had a bad experience so far, be prepared to wait weeks and deal with non-existent customer service. … Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Poor communication”

Written on: 20/08/2014 by Donnellyon294 (1 review written)

Sent my samsung S4 for a screen fix (LCD intact) which they received 4/8/14 by recorded delivery. 5 days later was told they needed parts, so would be an extra 5-7 days....this time then also passed and I heard nothing. Emailed them to get an answer and the person said they only received the phone 4 days before (actually had been 8 working days by this point)and that I would receive it early the following week. So this week I was hoping it would be returned...contacted them again...today they… Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Poor customer service”

Written on: 05/08/2014 by Lucyduk (1 review written)

Fone angels had my phone for 3 weeks to fix a broken screen. After seven days I got an email to say there was an issue with their delivery and it would be another 5-7 days. A few days later I phoned to see if there was an update on this time scale as I needed my phone back sooner rather than later. The customer service representative told me it would be returned to me on Friday and I would receive an email to tell me that. Well Friday came and no email so again I called, it takes several… Read Full Review

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★★★★★
FoneAngels - www.foneangels.co.uk

“great customer service”

Written on: 04/08/2014 by cuDuncan124 (1 review written)

The service provided was quick and easy. I cracked my iphone screen and within 24 hours i had it back. I would definately use Foneangels again and recommend to my friends and family. Thanks for replacing the protective case too!… Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Very Bad Company waste of Time and money.”

Written on: 27/07/2014 by kjankowski (1 review written)

Had a broken front screen on my samsung s4 mini. Find them on google search. Send my phone for a repair to fone angels and waited about two weeks for my phone to return. When finally returned find on my new screen small cracks in few places. So send them back again waited another two weeks. Finally have my phone back but yesterday find new small crack on top right corner of my phone. Please notice that when they changed glass screen on my phone they had to cut silver frame in about ten places… Read Full Review

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★★★★★
FoneAngels - www.foneangels.co.uk

“Perfect Jo”

Written on: 13/07/2014 by 369McHugh (1 review written)

Everything went smoothly, the website was really easy to use, great job, the new screen was perfect, quick turn around, it was my daughters phone she was so happy to get it back so promptly… Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Expensive phone? - please do not send it here.”

Written on: 09/07/2014

I sent my working Samsung Galaxy S3 here,as my screen was cracked. Initial payment was £69.99-very reasonable I thought, I should have known better! One week later, they rang me to ask if I'd like the back cover replacing (for an extra £20) I said yes. Another week past. I got an email saying my phone would be delayed, as they were waiting for parts. I had now waited 3 weeks and was getting worried. 3 days later, I got another email, saying the LED was broken and they needed another… Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Misleading website + Poor customer service”

Written on: 02/07/2014 by Dan101 (1 review written)

Sent my ipad mini to foneangels for repair, based off a 3-5 day quoted turnaround time. Received a receipt confirmation email the next day, saying it would be up to 10 days turnaround time. When explaining to the "Customer Service Manager" that the only reason I sent it to them was to meet these timescales he was dismissive and said that the 3-5 day period was in fact only a guideline and this was stated somewhere in the Ts&Cs. I'm appalled that there website quotes timescales and nowhere does… Read Full Review

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Foneangels's Response to Dan101's Review

Written on: 03/07/2014

Thank you for your feedback. Our website clearly states that turnaround times are a guide and not guaranteed. We have an 'Express Repair' service that offers same day prioritised repairs, but you didn't wish to pay the additional fee for this service. You have chosen to cancel the repair and therefore we ask that the return postage is covered (as per our T&C's). Our website is very clear and is not misleading.

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Dan101's reply to Foneangels's Comment

Written on: 07/07/2014

I'm sorry but it does not clearly state this on the website, and the gentleman from foneangels customer service said that it was misleading and would be updated. He also said that several other people had called with the same complaint. If it is indeed up to 10 days for tablet repair, than this should be stated in the same size and position as the current 3-5 day turnaround time which is stated as a guidefor both tablet repair and phone repairs on the homepage and FAQs sections of your website. To foneangels credit the device was shipped back to me within 24 hours, but I still feel the website is misleading and that the return shipment fee wasn't refunded, especially as others have also made the same complaint by foneangels own staff's admission.

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“still waiting”

Written on: 29/06/2014 by Bird191 (1 review written)

they have had my ipad now for over a month after paying out for them to fix a broken screen but after a promise of 5-10 day turnaround still waiting - Just awful customer service they never return my calls or my emails I am fed up waiting and am now considering legal action to get my money and my ipad back from them - AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“AWFUL - SPEND YOUR MONEY ELSEWHERE”

Written on: 11/06/2014 by Keshawn384 (1 review written)

I'll second the comments about the fake representation from Feefo, all Foneangels Customers cannot go on their and leave a review. So this is where you need to be looking. My story. Screen repair required. Foneangels came up the cheapest. Now I know why. They boast 3-5 days. They didn't have the part needed in stock which delayed the process, no communication of that, I had to call to find that out. 3 weeks later, still no phone, no reply to emails and no returned call. Apparently, it… Read Full Review

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★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Ignore Feefo Reviews: Feefo relies on traders to...”

Written on: 09/06/2014 by 10susan65 (2 reviews written)

5 stars on Feefo, but if you look at the Feefo site, you'll see that only customers whose e-mail addresses are sent to Feefo get the chance to review. The person, in Customer Services at Feefo is, at my request, currently investigating why they have not received our details from Fone Angels and Fone Angels has recently deactivated its Twitter account, on which two other unhappy customers recently tweeted they had also complained to Feefo. You can still see these and many other complaints on… Read Full Review

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★★★★★
FoneAngels - www.foneangels.co.uk

“Foneangels very efficient ”

Written on: 16/04/2013 by Easyreview (0 reviews written)

We have used Foneangels to repair our Ipad, which was not charging any more. the service was fast, efficient and the staff was very professional in sending us update and question. I would recommend this company to anyone who need repairs… Read Full Review

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