FoneAngels Reviews - www.foneangels.co.uk

★★★☆☆
3.1 / 5
49% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
FoneAngels - www.foneangels.co.uk - Ask a question now

Media Gallery for FoneAngels - www.foneangels.co.uk

FoneAngels - www.foneangels.co.uk
FoneAngels - www.foneangels.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆
FoneAngels - www.foneangels.co.uk

“Poor Customer Service , Excellent Quality of Work”

Written on: 26/01/2015

Customer Service; Sent my iPhone 5 in over the Christmas period and paid for express delivery. I don’t believe this service should be available over the Christmas period as they could not fulfil the service. Did not receive my phone back for roughly 5 working days. (NOT EXPRESS SERVICE) I asked for a £14.99 refund and it has never been given. VERY DISAPPOINTED. Was disappointed by customer services as when I tried to contact them via telephone and email no one replied to the messages I left… Read Full Review

Report this review
★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“AVOID”

Written on: 23/01/2015 by scotty2k0 (1 review written)

I sent my Galaxy S4 to Foneangels to have the front glass replaced expecting the phone to be fixed and returned within 5 working days. I then received an email stating the LCD display had been damaged and a new screen would cost a total of £184.99 including a £10 discount. Initially I accepted the fact that I would have to pay for a brand new screen. I then received an email stating a further delay due to stock issues so I asked for my phone to be returned unrepaired. I was dubious about the… Read Full Review

Martinjohnsontech's Response to scotty2k0's Review

Written on: 25/01/2015

Post this on google reviews you get a reaction from them then

Reply to this comment

Scotty2K0's Response to scotty2k0's Review

Written on: 27/01/2015

I'm going to post a google review and other review site I can find

Reply to this comment

Jaschofield's Response to scotty2k0's Review

Written on: 27/01/2015

On 2 separate occasions I have also been informed of secondary issues. On both occasions I have paid for the additional repairs although I do suspect that I was being ripped off

Reply to this comment

Martinjohnsontech's Response to scotty2k0's Review

Written on: 25/01/2015

Post this on google reviews you get a reaction from them then

Reply to this comment
Report this review Read 4 Comments
★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“leading smart phone and tablet specialists? I THINK...”

Written on: 17/01/2015 by johnw2144 (1 review written)

shockingly bad, took over a month to get my iPad screen repaired. apparently they were out of stock??? irregular updates. phoned at least 30 times and only answered the phone 2 or 3 times. no express repair. not even the offer of 10% off my next order and free express repair would make me use they again. avoid at all costs… Read Full Review

Report this review
★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Avoid at all costs”

Written on: 22/12/2014 by suntanneddude (1 review written)

Absolutely useless. Happy to overload their workshops with work & take peoples money & then adding more repairs which were paid within 10 minutes then still haven’t started repairs some 12 days later.  Disgusting. DO NOT USE… Read Full Review

Report this review
★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“Horrific Customer Service”

Written on: 21/12/2014 by Reubenk443 (1 review written)

Absolutely shocking service. Simply sent my iPad in for a simple screen replacement. After a week of hearing nothing from then I had a missed call and a request via paypal that I had to pay for additional repairs. Apparently the home button was broken which was working fine when I sent it off! Still waiting for my iPad to be returned and it's been over a month! DO NOT USE. TERRIBLE CUSTOMER SERVICE… Read Full Review

Evedavies's Comment

Written on: 23/12/2014

I have had the same experience. Email me if you'd like to open a trading standards dispute.

Reply to this comment

Mrevenflow's Comment

Written on: 07/01/2015

Hey,

I sent my iPad off on the 31 Dec, and not heard anything. Not even an email to say they've received it. I'm worried as I've recently seen a lot of issues about long waiting times and extra charges.

Check Fone Angels Facebook page, as there's more complaints on there too.

I think we should complain to trading standards, as I'm not having this.


L

Reply to this comment

Mcauley13's Comment

Written on: 15/01/2015

Please could you contact me regarding this dispute as I still haven't received my iPad.

Reply to this comment

Johnw2144's Comment

Written on: 20/01/2015

Same experience here, sent my iPad to them on the 15th of December only got it back yesterday, over a month for a screen replacement as apparently iPad air screens were out of stock and awaiting delivery from suppliers. 30 odd phone calls only answered the phone 3 times. Left a review on here and Foneangels website both taken down, no abusive or offensive language was used. Happy to contact trading standards or watchdog perhaps.

Reply to this comment
Report this review Read 4 Comments
★★★★★
FoneAngels - www.foneangels.co.uk

“Brilliant repair service”

Written on: 24/10/2014 by uxOrtiz112 (1 review written)

I thought the price was reasonable, communication first class and the whole thing was prompt and friendly. I'd recommend this service to anyone… Read Full Review

Report this review
★★★☆☆
FoneAngels - www.foneangels.co.uk

“Not speedy”

Written on: 23/10/2014 by 399Gilliam (1 review written)

Not sure why I paid for the express service, as it took days to get it back ( including weekend) but otherwise good… Read Full Review

Report this review
★☆☆☆☆
FoneAngels - www.foneangels.co.uk

“phone devils is more like it”

Written on: 23/10/2014 by Kaelw338 (1 review written)

My story is below but to summarise, this company will try to charge you for extra work that you have not requested and may even break your device to create extra work and make more money out of you. It was not made clear to me when I placed the order that to use the ‘while-you-wait’ drop off service there is an extra charge of £15. This was not a good start as I was informed the repair would now take 3-5 working days when I dropped off my iPhone 4 to have a cracked screen replaced… Read Full Review

Evedavies's Comment

Written on: 23/12/2014

I have had a similar experience and will be opening a Trading Standards dispute. Please contact me if you would like to join

Reply to this comment

Johnw2144's Comment

Written on: 20/01/2015

I'd like to join simular experience, perhaps rogue traders on watchdog or something

Reply to this comment
Report this review Read 2 Comments
★★★★★
FoneAngels - www.foneangels.co.uk

“smashed ipad repair”

Written on: 23/10/2014 by Peytonz134 (1 review written)

fone angels were great. they repaired the ipad screen and sent the ipad back straight away. i had received it back within 2 days. Unfortunately the courier had inadvertently smashed the screen in transit so i received it smashed ( in a different place on a the ipad). Fone angels replaced the screen within 2 days ( a second time for free ) and it came back brand new. I would thoroughly recommend this service. In fact i have already told 3 of my friends!!… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Amazing Work!!!”

Written on: 22/10/2014 by lkStiles277 (1 review written)

Sent my Samsung to FoneAngels for a front glass repair had a call from a lovely well spoken gentleman who informed me the LCD was also damaged so agreed to extra work to be done as this was needed A few days later my Samsung S3 was sent back looking brand spanking new Amazing service 5******… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Ipad screen replacement.”

Written on: 22/10/2014 by Dulced1992 (1 review written)

Great drop in service. I was advised over the phone that repair time was 3 hrs. Was very pleased the repair was completed within 1-30hrs. Excellent customer care would recommend this company to anyone. Extra work was required, and I was promptly advised via text and the cost of the repair was very competitive… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“review”

Written on: 22/10/2014 by Maverick299 (1 review written)

happy with service! would reccomend… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Really good warranty service”

Written on: 22/10/2014 by justenteranyusernamebeforeilosethewilltolive (1 review written)

My iPhone 4S screen was replaced by Fone Angels. Unfortunately after two weeks or so the screen went black and the phone was not usable. I called up Fone Angels, explained the situation and took my phone in personally the next day. An hour later I had a new screen and the bonus was, my power switched worked properly. I was impressed. No quibbling, no questions about did I drop it (I didn't) really fast service and no cost. Often it is when things go wrong you find out how good a company's… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Fast and excellent ”

Written on: 22/10/2014 by 214Murray (1 review written)

I dropped my iPhone 5s and cracked my screen but there was no need to worry, foneangels were there for me, I gave them my phone and had a coffee and before You know it I had a new screen. (and it is very competitively priced.)… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“The best phone company! ”

Written on: 22/10/2014 by PriscillaO'Rourke (1 review written)

I paid the extra £14.99 to get my phone back within the same day, it was ready within half an hour! Excellent customer service! 12 month guarantee included!! I would definitely recommend to friends and family! The new screen even fixed one of my speakers that had broken!!… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Very Pleased”

Written on: 22/10/2014 by BrandonBowman (1 review written)

NOthing worse than having a cracked screen on your IPAd but they fixed it efficiently and in the time scale promised. Thanks… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“ipad screen repair”

Written on: 21/10/2014 by qwertyuiop1324 (1 review written)

All good. Quick and efficient… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Repairs to school ipads”

Written on: 13/10/2014 by sockets37 (1 review written)

We had accumulated 35 x iPad 2's to repair - some basic like cracked screens, some with power supplies etc. We called FoneAngels for a quotation and found their costs to be very economical. We sent 2 iPads for repair and these were returned within 3 days, both completely fixed and working fine. We then sent the rest of the failed units to FoneAngels. These were repaired and returned within 1 week. All units are working faultlessly - none have needed return despatch for remedial 'fixes'. The… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Super quick and excellent service”

Written on: 13/10/2014 by JillianHardy (1 review written)

I sent my iphone 5 in for a new battery and new charging dock under an express repair. I dropped my device off at 9am and waited in reception while my phone was being fixed. I was walking back out the building at 9.30am with what felt like a brand new phone. The battery is excellent and over all I'm very happy with the service and how quickly it was repaired. I will definitely be recommending! Thank you… Read Full Review

Report this review
★★★★★
FoneAngels - www.foneangels.co.uk

“Would highly recommend ”

Written on: 13/10/2014 by LeeAdams467 (1 review written)

I used foneangels to repair an iPhone and I was very impressed with the service and end result. They were very efficient and by far the cheapest I could find. I have since recommended it to two friends who had an ipad mini and iPhone repaired and both were extremely happy with theirs as well… Read Full Review

Report this review
overview