FoneAngels - www.foneangels.co.uk Review

FoneAngels - www.foneangels.co.uk
★★☆☆☆
2.1
27.0% of users recommend this
  • Customer Service

  • Value For Money

JadynBoone410's review of FoneAngels - www.foneangels.co.uk

“Sent 2 x iphone 5s (both had cracked screens) off...”

★☆☆☆☆

written by JadynBoone410 on 20/01/2016

Sent 2 x iphone 5s (both had cracked screens) off separately on 27/12/15, under different names & email addresses. (same address). When both phones arrived, 2 separate emails on 31/12/15 stating that they had

'identified a potential issue with the following component:
* iPhone Dock Connector –
The cost of replacing this
component is £44.99.

We emailed back saying no thank you (phones certainly didn't have any other problems than cracked screens when we sent them!

Almost instantly had an email back stating 'As we are concerned about the stability of the part we would like to offer you a discount on this repair. We would be happy to offer the repair at a discounted price of £38.99 on this occasion as a good will gesture'. Again declined their offer.


On 6/1/16 had an email stating that the phone had reached stage 3 (of 5 stages) PARTS ALLOCATED. On 19/1/16 had email stating that they had no parts. We have emailed asking for phones to be returned and we will source somewhere else to get them fixed. If only I had read the reviews on this website first. However I read the reviews on their own website, which they have obviously cherry picked to be the few that have been satisfied, or got friends and family to create false 'good reviews'. Shocking service. To date I'm £15 out of pocket for the postage, hoping phones get returned & payment refunded. However I am obviously somewhat sceptical. Whether or not I get the phones back, I am planning a lengthy complaint to Trading Standards in the hope that the more complaints the more chance they have of shutting down this bunch DO NOT TOUCH THEM WITH A BARGE POLE. Hope this saves others of you getting caught up in what we are caught up in! Take your phone to somewhere you can hand phone over personally and collect personally!!! GOOD LUCK :)

  • Customer Service

  • Value For Money

Was this review helpful? 0 0