written by dangermousette on 18/08/2015
I sent a tablet and smartphone in for a screen repair. The first thing that happened was I received an email saying that additional repairs were needed at an extra cost of £93. I declined and asked for my devices back, and to have a refund. Nothing. They don't answer their phone and it was only when I threatened legal action that I received an email response saying they were waiting for parts that were out of stock. I replied that I didn't want the repairs doing and that I wanted my items back. Nothing.
Eventually, a month later, I sent a formal letter threatening legal action (again) if I didn't receive my items back. I got my tablet and phone returned, but they had repaired the tablet screen against my wishes and damaged the LCD. As if that wasn't enough, it was a further 2 weeks before they refunded me. AVOID at all costs.
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